bacook

I'm going through the process of claiming with AXA for a an excess incurred with Hertz in Australia. AXA have requested a repairs breakdown including parts and labour but I'm still waiting on Hertz.

Has anyone else been through this process and any tips to speed up Hertz or if you can bypass with A A?

marconess

Not entirely relevent but as a point of reference.

Put in a claim over Christmas regarding a claim with RecordGo (Spain). AXA dealt with it and resolved it within several days. Super impressed.

bacook

Did they ask for the parts / labour breakdown from the rental company?

marconess

They asked for my rental agreement, a brief description of what happened.
Proof that I did pay it (I sent a screenshot of my online banking as I didn't pay with my Amex) and the invoice from the company.
Record go actually sent a solid breakdown of the damage invoice via email the day I returned the car.

sparkzilla

Im looking into talking out the UK plat card soon, especially as i have a lot of travel this year.

With regards to car insurance, can anyone help me with the below
1) Do you have to pay for the rental with the plat? I would prefer it if i paid with my Santander Zero card as the rental is in USD (Cayman Island) and Santander cards has 0 fees
2) Do I need to use the plat card at the rental desk for when they hold the money for excess etc? Again, to the above point, i would rather use my Santander Zero

PS im based in the UK so would be taking the UK card

Thanks in advance

mia

You can read terms of Platinum (UK) insurance here:

https://icm.aexp-static.com/Internet...ation_v1_0.pdf

Some benefits require using the card to pay, but car rental benefits do not appear to have that requirement. Do not take my word for it. Read.

aceman

I have mixed feelings about Axa (via amex plat), whilst I havent had a car rental claim with them I have had an unsuccessful delayed luggage claim with them. My luggage was delayed flying from Copenhagen to london, and the next day I was flying to vegas. I was told that I cant claim because it was a trip via my country of residence. I queried this and asked how long the 'visit' to the home country would have to be, and they said any length. So for clarity I asked if I flew CPH-LHR-LAS with only a 1 hour stopover in london and my luggage didnt make it, would I be able to claim? "No" was the answer...
If true and correct, this would essentially get rid of at least one element of the travel insurance for any british card holder starting a trip in another country and flying BA to a 3rd destination (ex-eu start points are quite popular to get good BA fares)

However on the reverse, they did pay out on a recent medical claim I made, albeit they forgot one section of the claim. Once they had that section they then said that claim was above £400 so they needed more flight details etc.

My gut feeling is that their natural inclination is to do their hardest to wriggle out of paying a claim (which I guess is quite natural for an insurance company!). I had planned on cancelling this year, but will probably keep it since this claim has essentially paid for card membership for a year.

sparkzilla

Thanks

I read this before making my earlier post, the T&Cs don't state anything about paying with the plat (or Amex in general) to receive this benefit, so im guessing i can pay however i want. I just wondered if this was the experience of others.

yurtripper

Isn't the requirement for the Amex Plat travel insurance (e.g. when claiming on flights) that the trip has to originate in the UK?