How to Contact AMEX?
Mar 9, 2014, 11:22 pm
#1
Original Poster
Join Date: Jan 2010
Location: GDL
Programs: DL-Plat, Plat Ambassador, Hilton Gold, SPG Gold
Posts: 935
How to Contact AMEX?
My starwoods business card was just declined trying to purchase an award ticket $5 USD on BA.com. I used it at Walmart earlier today without issue... and amazon an hour ago. Like most of us I travel a lot and this is the first time I have ever had a charge declined by AMEX and not sure why it happened but would like to find out.
I am in Mexico, skype isn't working as seems to be the case half the time lately, so can't call, and it looks as though they have have taken away chat or secure messaging. I don't have twitter or facebook. How can I contact them to find out the reason why they declined the charge?
I am in Mexico, skype isn't working as seems to be the case half the time lately, so can't call, and it looks as though they have have taken away chat or secure messaging. I don't have twitter or facebook. How can I contact them to find out the reason why they declined the charge?
Mar 9, 2014, 11:36 pm
#2
Join Date: Jul 2013
Programs: AA Platinum, UA Gold, Bonvoy Platinum
Posts: 179
If your card has an International Collect number on the back, you can use a land line, dial the operator with 0, and ask for a collect call to the number. If you're at a hotel, you should make sure they don't charge for collect calls as many hotels do. If they do charge, you could try to find a public phone if it isn't too much trouble.
Also this is from Amex's website so hopefully this number is correct:
How can I call the U.S. Customer Service "collect" when traveling overseas/internationally?
We have made it easy for you to contact us no matter where you are! Simply contact a local operator and request a collect call to the number located on the back of your American Express Card (336-393-1111). If you are using a cell phone and dial the number directly, the call may use your minutes or you could incur roaming charges, so please check with your service provider. The AT&T Direct code can be used if you have the option with your plan.
Also this is from Amex's website so hopefully this number is correct:
How can I call the U.S. Customer Service "collect" when traveling overseas/internationally?
We have made it easy for you to contact us no matter where you are! Simply contact a local operator and request a collect call to the number located on the back of your American Express Card (336-393-1111). If you are using a cell phone and dial the number directly, the call may use your minutes or you could incur roaming charges, so please check with your service provider. The AT&T Direct code can be used if you have the option with your plan.
Mar 9, 2014, 11:53 pm
#3
Original Poster
Join Date: Jan 2010
Location: GDL
Programs: DL-Plat, Plat Ambassador, Hilton Gold, SPG Gold
Posts: 935
I was hoping for some way to contact via internet. Pretty much everyone just uses cell phones here, I don't know anyone off the top of my head with a landline. Oh well, I am going to be in the USA in a couple of days I suppose I will just wait and call them then.
Mar 10, 2014, 6:00 am
#5
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,669
My starwoods business card was just declined trying to purchase an award ticket $5 USD on BA.com. I used it at Walmart earlier today without issue... and amazon an hour ago. Like most of us I travel a lot and this is the first time I have ever had a charge declined by AMEX and not sure why it happened but would like to find out.
I am in Mexico, skype isn't working as seems to be the case half the time lately, so can't call, and it looks as though they have have taken away chat or secure messaging. I don't have twitter or facebook. How can I contact them to find out the reason why they declined the charge?
I am in Mexico, skype isn't working as seems to be the case half the time lately, so can't call, and it looks as though they have have taken away chat or secure messaging. I don't have twitter or facebook. How can I contact them to find out the reason why they declined the charge?
Mar 10, 2014, 7:20 am
#6
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Have you tried to use the card elsewhere after it was "declined"? There are many reasons that a specific transaction may fail, particularly on a weekend when system maintenance is performed. It's very possible that your transaction was never even submitted to American Express.
Mar 10, 2014, 11:36 am
#8
Join Date: Sep 2007
Posts: 415
My card is issued in Canada, but for what it is worth, I always get an email notification from Amex immediately after a transaction has been declined by Amex themselves. It could very well be that in your case the transaction was not declined by Amex, but just not processed correctly by ba.com. Wouldn't hurt to just try again.