AMEX Online Chat?
 

Any of you still seeing/using online chat? Last few times I've tried the option hasn't been there.

Try: Help> Chat with Us.

Chat software is hosted on another site, and you may have a browser setting which blocks third party features. There is some discussion in this thread, I think:

https://www.flyertalk.com/forum/amer...l-sm-chat.html

MIA, I followed your advice. Help , Chat With Us.

Problem is is the Chat With Us is just in black letters. There is no option/button to click to actually chat with them. I've tried multiple browsers.

UPDATE: So what I did was the above, then contact us. Then at the bottom right, finally, a blue chat icon popped up so I was able to get a hold of them.

I've used it twice in the last ten days or so and although it did appear to be kinda hidden, I found it - you have to click Help at top of screen, then click "Contact Us" next to the 'Call or Write' box, THEN the online chat button appears

Used Amex online chat earlier today. Still there bottom right corner on Chrome.

Yup was able to figure that out yesterday. AMEX definitely seems to make finding it harder than it needs to be. Not sure why.