Hyatt Says Centurion Diamond Status Limited to 1st 7 Years
Mar 22, 2004, 2:02 pm
#1
Original Poster
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
Hyatt Says Centurion Diamond Status Limited to 1st 7 Years
I just spoke with Hyatt because my GP account somehow deleted my Centurion membership/status and therefore automatically downgraded me to to Platinum status.
Well, after a meaningful amount of effort, I was able to restore my status, but the Hyatt GP agent came on and said the following:
"As long as you stay at a Hyatt once each year, and maintain your Centurion status, you will have Diamond status for 7 years. After the 7th year, you will need to qualify on your own independently with 25 stays/50 nights."
Is anyone else aware that Diamond status is an expiring benefit???
Well, after a meaningful amount of effort, I was able to restore my status, but the Hyatt GP agent came on and said the following:
"As long as you stay at a Hyatt once each year, and maintain your Centurion status, you will have Diamond status for 7 years. After the 7th year, you will need to qualify on your own independently with 25 stays/50 nights."
Is anyone else aware that Diamond status is an expiring benefit???
Mar 22, 2004, 3:37 pm
#4
Join Date: Oct 2000
Posts: 1,268
Maybe contract is not the right word, but maybe it was some printed offical document/non-computer, or maybe something like that could be in the computer, who knows, but it seems like a true story to me, but not something I would look forward too.
Mar 22, 2004, 4:12 pm
#5
Original Poster
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
I was on hold for 5-10 minutes. She came back and told me the story about how somehow my Centurion number or card reference was deleted and that is why it didn't automatically renew, and then she went into this need to have one stay during each calendar year to keep Diamond status active and then need to qualify on my own after 7 years: she even then cited the 25/50 criteria.
Seems starnge. Maybe the AMEX/Hyatt contract goes for 7 more years...she doesn't need to have access to the contract itself to know that???
Seems starnge. Maybe the AMEX/Hyatt contract goes for 7 more years...she doesn't need to have access to the contract itself to know that???
Mar 22, 2004, 8:18 pm
#6
Join Date: Mar 2000
Location: BOS
Posts: 2,315
The materials AMEX sent out this year did make clear you had to stay at least once a year to maintain your status, and suggested if you did not you would drop to Platinum and would not be able to restore the diamond status without qualifying. But there was nothing that suggested your diamond status was limited to 7 years.
Mar 23, 2004, 6:30 am
#8
Original Poster
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sdix:
Total B.S
Your Diamond Status is as good as long as the agreement Amex has with Hyatt is valid.
A phone agent would have no insight into that info</font>
Total B.S
Your Diamond Status is as good as long as the agreement Amex has with Hyatt is valid.
A phone agent would have no insight into that info</font>
