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200K points forfeited due to cancelled Amex card (45 days ago)

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200K points forfeited due to cancelled Amex card (45 days ago)

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Old Aug 26, 2012, 9:09 pm
  #1  
Original Poster
 
Join Date: Aug 2012
Posts: 11
200K points forfeited due to cancelled Amex card (45 days ago)
I quit my consulting firm on 7/6 and my corporate amex card was cancelled on 7/11. It seems the 200K+ amex points have been forfeited on 8/11. Do you think I'll be able to get them back when I call them tomorrow (MR office is closed right now)? My account is of good standing (they actually owe me $3000), and I have spent about $300k with them over the last 5 years. Any advice? Thanks
gtm3 is offline  
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Old Aug 26, 2012, 9:24 pm
  #2  
 
Join Date: Mar 2012
Location: world
Programs: all
Posts: 1,422
I think you should be able to. BTW do you also have a personal card. If you have a personal amex card then certainly the miles will not be cancelled
pantanal is offline  
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Old Aug 27, 2012, 12:00 am
  #3  
 
Join Date: May 2002
Location: Arizona
Posts: 5,690
Before the call i would make sure I had a green, gold, platinum card that was in good standing even if means applying and waiting a days for the new card.

You will make the workout process easier who ever handles the matter in my opinion. Others may differ strongly.
Centurion is online now  
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Old Aug 28, 2012, 9:48 am
  #4  
Company Representative - Amex
 
Join Date: Aug 2009
Posts: 221
200K points forfeited due to cancelled Amex card (45 days ago)
Good Morning,

I would be more than happy to review your account, gtm3, to see if we can reinstate those points for you. It would help if you have another Amex Card with us so we can transfer the points to that account. Please contact me via Secure Message: http://aexp.co/dMb be sure to mention that I found your issue on FlyerTalk and I will be on the lookout for it.

I look forward to hearing from you, so I can resolve your issue.

Regards,

Rachel
Amex Customer Care
Amex Customer Care is offline  
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Old Aug 28, 2012, 10:42 am
  #5  
 
Join Date: Feb 2012
Posts: 731
Originally Posted by Amex Customer Care
Good Morning,

I would be more than happy to review your account, gtm3, to see if we can reinstate those points for you. It would help if you have another Amex Card with us so we can transfer the points to that account. Please contact me via Secure Message: http://aexp.co/dMb be sure to mention that I found your issue on FlyerTalk and I will be on the lookout for it.

I look forward to hearing from you, so I can resolve your issue.

Regards,

Rachel
Amex Customer Care
^^
yOyOYoo is offline  
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Old Aug 28, 2012, 10:55 am
  #6  
 
Join Date: May 2010
Location: NJ
Posts: 33
Originally Posted by Amex Customer Care
Good Morning,

I would be more than happy to review your account, gtm3, to see if we can reinstate those points for you. It would help if you have another Amex Card with us so we can transfer the points to that account. Please contact me via Secure Message: http://aexp.co/dMb be sure to mention that I found your issue on FlyerTalk and I will be on the lookout for it.

I look forward to hearing from you, so I can resolve your issue.

Regards,

Rachel
Amex Customer Care
wow I hope you can help him out. That's great service right there if she can come through. Would be a shame to lose so many points.
rmani is offline  
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