Canada AMEX Platinum fee increase to $699 June 29 2012
Jan 18, 2013, 5:59 am
#706
Join Date: Sep 2007
Posts: 415
There is definitely a big difference between the email agents whose job it is to answer general questions on a variety of topics from all Amex cardholders regardless of card, and the telephone agents dedicated specifically to service questions from Platinum cardholders.
Jan 18, 2013, 6:58 am
#707
Join Date: Apr 2012
Posts: 78
Does anyone know if they actually have a different pool of agents for Platinum cardholders vs. Gold? Because when I called in last weekend to the Platinum line about my travel health insurance benefits, the agent seemed positively clueless. She claimed you had to book the trip on your card to get travel health (not true) and it took a couple "are you sure?" type questions before she even went to ask someone else.
Jan 18, 2013, 7:22 am
#708
Join Date: Dec 2008
Posts: 4,519
Does anyone know if they actually have a different pool of agents for Platinum cardholders vs. Gold? Because when I called in last weekend to the Platinum line about my travel health insurance benefits, the agent seemed positively clueless. She claimed you had to book the trip on your card to get travel health (not true) and it took a couple "are you sure?" type questions before she even went to ask someone else.
Jan 18, 2013, 11:11 am
#709
Join Date: Sep 2007
Posts: 415
Funny enough, I am in the midst of a 10 hour delay on my flight back to YYZ and can confirm this to be the case despite having posted only a few hours ago on the superiority of the Platinum card services phone agents. Maybe laurenceYYZ and I got the same clueless agent today, because I ended up having to call the number for the flight delay insurance (RBC Insurance) directly to get any straight answers.
Jan 18, 2013, 6:20 pm
#710
Join Date: Apr 2007
Posts: 33
Funny enough, I am in the midst of a 10 hour delay on my flight back to YYZ and can confirm this to be the case despite having posted only a few hours ago on the superiority of the Platinum card services phone agents. Maybe laurenceYYZ and I got the same clueless agent today, because I ended up having to call the number for the flight delay insurance (RBC Insurance) directly to get any straight answers.
Jan 20, 2013, 8:41 pm
#711
Join Date: Mar 2007
Posts: 4,784
just want to provide my 1st time YYZ Valet Care experience
It's FREE to AMEX Platinum cardholders
I dropped it off at T3 departure level (level 2)
sent someone off
visited Valet booth at arrival level (level 1) by Post F, got my key and paid $6 (< 40 minutes), with AMEX. Was given a ticket for exit
Walked over to garage, up to level 2, and found my car intact, drove off
It's not bad, quite useful for short term stay/drop-off (not good for long term unless company pays). Especially they'll park you closer to the Elevator than you can
It's ONE-WAY Valet Drop-off, just remember that
It's FREE to AMEX Platinum cardholders
I dropped it off at T3 departure level (level 2)
sent someone off
visited Valet booth at arrival level (level 1) by Post F, got my key and paid $6 (< 40 minutes), with AMEX. Was given a ticket for exit
Walked over to garage, up to level 2, and found my car intact, drove off
It's not bad, quite useful for short term stay/drop-off (not good for long term unless company pays). Especially they'll park you closer to the Elevator than you can
It's ONE-WAY Valet Drop-off, just remember that
Jan 21, 2013, 11:38 am
#712
Join Date: Apr 2012
Posts: 78
Subsequently, she's also messed up two other requests I made with her on the phone.
Feb 7, 2013, 3:07 pm
#713
Join Date: Mar 2007
Posts: 4,784
just got an email on NEW (but not so useful to me) benefits
As the year begins, we want to help you make more extraordinary memories with your Platinum Card®. We are delighted to introduce new benefits to expand the canvas of your expectations:
$300 Resort Credit at participating Intrawest Properties
Shipboard Credit of up to $300 OR a 2 category upgrade (subject to availability) from Royal Caribbean International™ Cruise Line
Toronto Pearson Priority Limo & Taxi Lane
New merchandise available from the Membership Rewards First™ Tier Plus!
Enjoy a special Bose® offer for Platinum members
Create spectacular memories with Intrawest
Intrawest offers you a chance to do something extraordinary, with resorts in some of the world's most spectacular settings. To make your stay even more remarkable, you can receive a $300 Resort Credit1, every time you book an eligible stay at a participating Intrawest property through Platinum Card® Travel Service from Amex Canada Inc. and pay with your Platinum Card. You can use this credit for dining, spa sessions, ski rentals and lessons, and shopping. Create your own snow-covered adventures in magnificent surroundings at the following participating Intrawest resorts:
Tremblant Ski Resort - Québec
Stratton Mountain Ski Resort - Vermont
Snowshoe Mountain Ski Resort - West Virginia
Winter Park Resort - Colorado
Steamboat Ski Resort - Colorado
Book your travel now by calling Platinum Card Travel Service at 1-800-668-9147.
Cruise further with Royal Caribbean International™
With Royal Caribbean International™, leisure is standard. Exceed your expectations of a vacation with innovative ships that travel to 72 countries on 6 continents, and outstanding service for each and every guest. You can receive a Shipboard Credit of up to $300 or a 2 category upgrade (subject to availability) on cruises of 5 days or more in select categories.2 With the Shipboard Credit; you can enjoy spectacular onboard amenities, first-at-sea experiences, and rock-climbing.
Book your cruise now by calling Platinum Card Travel Service at 1-800-668-9147.
Avoid the crowds and travel with ease at Toronto Pearson
When flying into Toronto Pearson International Airport, you can continue your travel in even more comfort with the NEW Priority Limo & Taxi Lane3. Get to your next destination faster by having access to a dedicated lane where a limo or taxi will be queued for you. To access the lane, all you have to do is show your Platinum Card. To make your travel journey a breeze at Toronto Pearson, remember to also take advantage of the complimentary Valet Service4, a 15% Parking Discount5 on parking rates and shorter waiting times at security with the Pearson Priority Lane6.
Let us help you with your travel plans, no matter how large or small.
Remember to mention on your next travel booking that you would like to use your 2013 $200 Annual Travel Credit7 if you haven't already used it this calendar year. Simply call Platinum Card Travel Service at 1-800-668-9147 and a dedicated travel consultant will be happy to assist you.
Plus, if you haven't enrolled in our lounge partner programs, including Priority Pass™8 and the Marco Polo Club9, or hotel and car rental partner programs, simply call Platinum Card Service at 1-800-263-1616.
$300 Resort Credit at participating Intrawest Properties
Shipboard Credit of up to $300 OR a 2 category upgrade (subject to availability) from Royal Caribbean International™ Cruise Line
Toronto Pearson Priority Limo & Taxi Lane
New merchandise available from the Membership Rewards First™ Tier Plus!
Enjoy a special Bose® offer for Platinum members
Create spectacular memories with Intrawest
Intrawest offers you a chance to do something extraordinary, with resorts in some of the world's most spectacular settings. To make your stay even more remarkable, you can receive a $300 Resort Credit1, every time you book an eligible stay at a participating Intrawest property through Platinum Card® Travel Service from Amex Canada Inc. and pay with your Platinum Card. You can use this credit for dining, spa sessions, ski rentals and lessons, and shopping. Create your own snow-covered adventures in magnificent surroundings at the following participating Intrawest resorts:
Tremblant Ski Resort - Québec
Stratton Mountain Ski Resort - Vermont
Snowshoe Mountain Ski Resort - West Virginia
Winter Park Resort - Colorado
Steamboat Ski Resort - Colorado
Book your travel now by calling Platinum Card Travel Service at 1-800-668-9147.
Cruise further with Royal Caribbean International™
With Royal Caribbean International™, leisure is standard. Exceed your expectations of a vacation with innovative ships that travel to 72 countries on 6 continents, and outstanding service for each and every guest. You can receive a Shipboard Credit of up to $300 or a 2 category upgrade (subject to availability) on cruises of 5 days or more in select categories.2 With the Shipboard Credit; you can enjoy spectacular onboard amenities, first-at-sea experiences, and rock-climbing.
Book your cruise now by calling Platinum Card Travel Service at 1-800-668-9147.
Avoid the crowds and travel with ease at Toronto Pearson
When flying into Toronto Pearson International Airport, you can continue your travel in even more comfort with the NEW Priority Limo & Taxi Lane3. Get to your next destination faster by having access to a dedicated lane where a limo or taxi will be queued for you. To access the lane, all you have to do is show your Platinum Card. To make your travel journey a breeze at Toronto Pearson, remember to also take advantage of the complimentary Valet Service4, a 15% Parking Discount5 on parking rates and shorter waiting times at security with the Pearson Priority Lane6.
Let us help you with your travel plans, no matter how large or small.
Remember to mention on your next travel booking that you would like to use your 2013 $200 Annual Travel Credit7 if you haven't already used it this calendar year. Simply call Platinum Card Travel Service at 1-800-668-9147 and a dedicated travel consultant will be happy to assist you.
Plus, if you haven't enrolled in our lounge partner programs, including Priority Pass™8 and the Marco Polo Club9, or hotel and car rental partner programs, simply call Platinum Card Service at 1-800-263-1616.
Feb 7, 2013, 3:11 pm
#714
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Feb 7, 2013, 3:15 pm
#715
Join Date: Sep 2012
Location: SEA, YVR
Programs: Alaska MVPG, Flying Blue Gold, BA Silver, Hilton Diamond, Hyatt Globalist
Posts: 568
Feb 8, 2013, 8:57 am
#716
Original Poster
Join Date: Apr 2010
Location: Canada
Programs: AA EXP 3.2MM, Hyatt Courtesy Card/Diamond, Hertz #1 Gold
Posts: 764
I have a quick question sorry if it was asked before.
If you cancel the canadian platinum card, and then you apply again as a new customer, do you get the 50K + 10K referral points? if so, how many months/years needs to wait between cancel/apply?
If you cancel the canadian platinum card, and then you apply again as a new customer, do you get the 50K + 10K referral points? if so, how many months/years needs to wait between cancel/apply?
Feb 8, 2013, 8:58 am
#717
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Yes, you do. I would suggest a minimum of 5-6 months.
Feb 8, 2013, 9:00 am
#718
Original Poster
Join Date: Apr 2010
Location: Canada
Programs: AA EXP 3.2MM, Hyatt Courtesy Card/Diamond, Hertz #1 Gold
Posts: 764
Feb 8, 2013, 9:02 am
#719
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
(and that obviously self-referrals are not eligible for bonus points). Therefore this delay is a result of just testing by various people. I'm pretty sure that as low as 3 months can be done, but it is not recommended simply because it's milking the system too much and all it can have as an eventual result is the cancellation of this very generous policy. So stick to the community average.
Feb 18, 2013, 8:37 am
#720
Join Date: Nov 2008
Posts: 156
Canada AMEX Platinum fee increase to $699 June 29 2012
For the $200 travel credit... If I book an Aeroplan flight can I use the $200 towards the taxes and fees ?