Jul 20, 2013, 10:17 pm
Last edit by: mia
Find card benefits and updated information for every AMEX card issued in the USA here: http://www.americanexpress.com/us/co...-benefits.html
https://www.americanexpress.com/en-us/credit-cards/credit-intel/purchase-protection/
https://www.americanexpress.com/us/credit-cards/features-benefits/policies/purchase-protection-terms.html
https://www.americanexpress.com/en-us/credit-cards/credit-intel/purchase-protection/
https://www.americanexpress.com/us/credit-cards/features-benefits/policies/purchase-protection-terms.html
American Express Purchase Protection
Oct 28, 2022, 6:16 am
#782
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 732
Jan 18, 2023, 10:57 am
#783
Join Date: Dec 2004
Posts: 7,904
...I've had a dog eat my brand new $800 GPS, and they cut me a check when all I did was fax in a receipt and mail in pictures of the mangled GPS. I've also had my dog eat a couple pairs of new shoes, and I received credit for them with no issue. Quite frankly, the benefit is incredible. ...
Edit: Made a similar claim for shoes and was approved.
Last edited by rrgg; Jan 23, 2023 at 8:52 am
Apr 29, 2023, 11:31 pm
#784
Join Date: Apr 2023
Posts: 1
Lost several items
I bought a bunch of stuff for a recent trip I went on. I left my new headphones and some of my wife’s new jewelry in a bag at the beach. Went to try and find it but it was gone. Would purchase protection help me for 3 or 4 items lost at the same time? All were purchased within 90 days
Jun 10, 2023, 10:32 pm
#785
Original Member
Join Date: May 1998
Location: West Palm Beach, FL, USA
Programs: AA EXP, Hilton Gold, Marriott Platinum, ALL Gold
Posts: 206
It was paid in full in November, 2020 at the time of purchase. Delivery was not until March, 2021. The damage was not caused by the seller. There was nothing wrong with the piece of furniture when it was delivered so there is no reason to go back to the seller for therm to "make good" or leave a bad review.
Jun 12, 2023, 9:18 pm
#786
Suspended
Join Date: Feb 2004
Posts: 4,188
I bought a bunch of stuff for a recent trip I went on. I left my new headphones and some of my wife’s new jewelry in a bag at the beach. Went to try and find it but it was gone. Would purchase protection help me for 3 or 4 items lost at the same time? All were purchased within 90 days
Jun 12, 2023, 9:49 pm
#788
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,349
I'm sure it was dropped by mistake and not purposely and that's exactly what Amex Purchase protection is here for.
Not sure why you feel the need to dredge up a post from over a year ago from a member that's been suspended and become the moral policeman/woman.
Not sure why you feel the need to dredge up a post from over a year ago from a member that's been suspended and become the moral policeman/woman.
Jun 12, 2023, 11:09 pm
#789
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
FWIW we bought some Adirondack chairs last year and within two weeks a tree branch came crashing down on them. We sent Amex a pic and the receipt and cc statement showing the purchase and got a credit within a few days.
I love this benefit. Also love the return protection for stores that like “final sale/no returns”.
I love this benefit. Also love the return protection for stores that like “final sale/no returns”.
Jul 6, 2023, 10:53 am
#790
Join Date: Jan 2023
Posts: 12
Pants refunded
I got refunded for new set of pants. I bought some light tan 5.11 pants for $74. The same day, my pen leaked in the pants pocket creating some blue spots that didn't wash out.
Amex refunded me in 2 days. No receipt or pics needed.
Amex refunded me in 2 days. No receipt or pics needed.
Sep 28, 2023, 6:38 pm
#791
Join Date: Dec 2016
Location: Long Island, NY
Programs: AA EXP, Hyatt Explorist, Marriott Gold
Posts: 732
I think I know the answer to my question but open to feedback.
I bought Apple airpods pro 2nd gen in July 2023, I used a mix of $200 gift cards & $49 on Amex plat.
last week our dog chewed the airpods
I plan on filling a purchase protection claim.
Q: will I get reimbursed for the total amout ($249 before taxes) or $49 (actual charge on the Amex) ?
I bought Apple airpods pro 2nd gen in July 2023, I used a mix of $200 gift cards & $49 on Amex plat.
last week our dog chewed the airpods
I plan on filling a purchase protection claim.
Q: will I get reimbursed for the total amout ($249 before taxes) or $49 (actual charge on the Amex) ?
Sep 29, 2023, 10:42 am
#792
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,957
Only $49 will be reimbursed. Read here: https://www.americanexpress.com/cont..._REV_08.22.pdf Page 3, first paragraph.
Oct 3, 2023, 4:59 pm
#793
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Submitted a claim a few days ago for an item that fell out of my pocket will I was sitting at a public event. I have scoured the small area but item not there. I presume it was stolen bc no one turned in to lost and found. I honestly don’t know if this is a covered situation.
Oct 3, 2023, 8:38 pm
#794
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,957
Oct 4, 2023, 8:25 am
#795
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Platinum. So hopefully it’s covered. I read up thread something about lost not being covered but now I realize that might be another card. Thanks for the info MIA.