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AA Guide: PHX / Phoenix Sky Harbor International Airport - MCT, Connection, etc.

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Old Aug 16, 2015, 4:52 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
Please edit or add information to this wiki as necessary.

Quick Links
PHX Links
Official Website of Phoenix Sky Harbor International Airport
PHX Sky Harbor: Frequently Asked Questions pages(Dining, shops, parking, art, museum)
Link to archived posts 2009-2013.This is to give travelers an idea how to navigate through PHX (locals call it "Sky Harbor").

NOTE: There are an increasing number of flights arriving at Phoenix/Mesa Gateway airport (the former Williams Air Force Base). This is NOT PHX/Sky Harbor. Typically Allegiant and charter flights will arrive/depart from Gateway. Official Website of Phoenix-Mesa/Gateway Airport.

PHX Terminal 4 - AA uses the four concourses shown as "A" and "B"
The terminal map website is PHX T4 Map It includes terminal maps plus shops and restaurants by terminal.


AA in PHX
AA operates flights out of Terminal 4 (also called the Barry Goldwater Terminal), concourses A and B (basically the North side of T4). There are four concourses on the north side of terminal 4. The west two are the A concourses, and the east two are the B concourses. They are served by the A and B security checkpoints respectively.

The A and B concourses are divided into low and high, based on the gate numbers. The low A and B gates are directly across from the the security checkpoints. The high A and B require a trip down a walkway.
  • Low A: Gates A1-A14
  • High A: Gates A15-A30
  • Low B: Gates B1-B14
  • High B: Gates B15-B28

General Rules for Gates
  • International flights (from Mexico and SJD) will arrive in the High B's area, as do other carrier international flights (BA from LHR) and depart ~B25
  • While international flights (from other than YVR/YYC/YEG/YYZ) park at the high B gates, pax will pass through customs underneath the concourse and must exit outside the B security checkpoint and re-clear security for further flights.
  • Flights from Mexico and Costa Rica will arrive at gates B23-B28 (Gate B22 is about to become an international arrival gate as well) and go down two levels to go through customs, et al, and will deposit outside security checkpoint B. Giving yourself an average of 45 min just to get from off the plane to the checkpoint is a good estimate. If your flight arrived at the same time as British Airways add another 30 min to that estimate.
  • Eagle operated flights will depart only from Gates B1, B3, B5, B7, B9, B15, B16, B17, B18, B19, B20, B21, B22, and sometimes B24.
  • Early and late night flights (first bank in the AM and red eyes to PHL, CLT, JFK, BOS, etc), usually leave from the low A concourse, gates 1-14 (more likely the end of that 10-14)
  • Note some gates are close to each other and announcements can be confusing due to their proximity.

Check-in
At PHX, you must be checked in:
  • At least 45 minutes before scheduled departure, for flights within the United States
  • At least 60 minutes before scheduled departure, for flights to airports outside of the United States
American Airlines has check-in on the North side of the check-in level of T4 (across from Southwest).
  • AA Executive Platinum / oneworld Emeralds Elites can use the First Class check-in, located towards the middle of the check-in level (note: it is sometimes faster to use the non-elite kiosk area)
  • Non-elites have options of the main full-service ticketing line, or using one of the many kiosks towards the West end of the ticketing level (under the A concourse)
  • If you've done online check-in, there is a desk on the right side of the kiosks that can do bags only (however, I've found it sometimes easier to just use a regular kiosk)
  • International travel has its own check-in, toward the East side of the check-in level, marked by balloons
  • Group travel also has its own marked check-in at the far East side of the check-in level
  • There are also kiosks by every security check point (very convenient for checked baggage free travelers)

Security
Security wait times can vary widely both by time/day and by concourse. Generally, wait times seem to be longer at the B gates, but that is my personal experience.
AA has priority lines at both of the A and B security checkpoints in T4. Some days, it could be a wash or even longer, while others it can save a considerable amount of time. Personally, as a AA elite, I've never had to wait more than 5 minutes.
If non-elite, waits vary considerably. Ig is possible to wait for 45+ minutes.


Connection Times
Domestic Connections
  • MCT Domestic AA to AA is 0:25, AAdomestic to AA or AY is 0:25. A reasonable 45 minute scheduled connection time should be sufficient for domestic connections (ie: SFO-PHX-BOS or ORD-PHX-MRY)
  • STANDARD.D/D...D/I...I/D...I/I.
    ONLINE 1.00 1.00 1.00 1.00
    OFFLINE 1.00 1.00 1.00 1.00
    ** OR * ARE ALL
    AA-AA ID 1.30 FLT 6100 - 6779 - FLT 1 - 6099
    AA-AA ID .25 CANADA - ALL
    AA-AA ID 1.00
    AA-** ID 2.30

Connecting flight info monitors can be found at the start of each concourse, except for the High B concourse, then also at the following locations -
High A concourse: in front of gates A19, A23 & A24;
Low A concourse: in front of gates A3, A5, above the payphones between A8 & A10;
Low B concourse: in front of gates B3, B5, B10;
High B concourse: across from the Cinnabon, in front of gates B19 & B21.

It takes an average of 5 minutes to walk the length of a concourse, ie: from Gate A17 down to Gate A30, etc. If you are going from one concourse to another it takes 5 minutes if you just sit on the moving sidewalks and let the machine haul you (sometimes out for repair). So to get from Gate A30 to: Gate A13 would take about 15 min; to Gate B13 - 20 min and to Gate B28 - 30 min. Walking on the moving sidewalks will cut the time down by about 40%. Just remember - when on the moving sidewalks, in the USA we stand on the right, walk on the left and if you look down on the start platform of each one you will see images reminding you that NO strollers, wheelchairs or baggage trollies are allowed on the moving sidewalks.

Passenger Assistance Counters can be found next to Gates A19, A4, B4 and B19.


Baggage Storage
"Unfortunately, due to federal security restrictions imposed by the Transportation Security Administration, we do not offer any storage at the airport. We recommend that you check with the airline you are flying to see how early you can check in your luggage or other items.”


Transportation
Parking
PHX-Sky Harbor Airport operates long-term parking (East and West economy lots) as well as in-terminal parking. More info here
However, it is becoming more common to use off-airport parking. There are several companies including (but not limited to): PreFlight, FastTrack, and Parking Spot. Discounts abound, and it can be less for covered parking off-airport than non-covered in an economy lot.

Rental Cars
PHX Airport Rental Cars
There is a single airport rental car center located about 3 miles West of the airport. A single shuttle makes rounds from the terminals to the center.
Note: you may save some money (could be rather significant) if you rent from an off-airport location. With the Phoenix light rail, it may be possible to take the rail and/or have them pick you up. Alternatively, some hotels (especially resorts) have a car rental desk on-site.

Taxi
Taxi – a minimum $15 to leave the airport (others, help me out).

Public Transportation
Bus & Light Rail information and Schedules
PHX Sky Train connects the terminals, economy parking, the rental car center, and the light rail.


Food, Drinks & Lounges
Where to Eat
Inside Security
Low A Concourse has Modern Burger, Olive & Ivy and Panda Express; table service is at Blanco Tacos & Tequila.
High A Concourse has Delux, Humble Pie Pizza and Pei Wei; table service is at Four Peaks Brewery.
Low B Concourse has Burger King, Carvel, Pizza Hut, Quizzno's, and Starbucks; table service at The Roadhouse 66.
High B Concourse has Cinabonn, Kokopelli Deli, TCBY, Pretzel Yetzel, Pizza Hut; table service at the Home Turf. Outside Security If one has sufficient time between connecting flights or before a flight, the food selection, variety and quality is far superior outside of security than inside it. The area outside of security at gate level has undergone major renovations over the past few years.

Coffee
There is one Starbucks in PHX AA Terminal area, in High B. Peets is just off of the moving walkway as you approach the High A side.


Any other recommendations?
Lounges
Admirals Club
There are three lounges in PHX, one each in the low A and low B, and one in the high A area. Unless you have a flight from nearby, I would recommend NOT using the High A lounge; it is small and can get extremely crowded. From personal experience, the B lounge is generally not as busy as the others. (Note: check the LOUNGE DASHBOARD for information about lounge closures for refurbishment.)

Other Lounges
The Centurion Lounge is located across from Gate B21 and open 9AM to 7PM. Must be an American Express Platinum card holder to enter.
The Escape Lounge is also located across from Gate B21 and is open 8AM to 8PM. American Express Platinum card holders get free access, $40/day fee prebooked, $45/day walk-up fee.

Shower Facilities
"We do have very limited shower facilities. In Terminal 4 on the east end of Level 1 (baggage claim), the ladies and men's restrooms each have one shower stall. There is no fee for the use of these stalls. These are the only public showers in the Airport. All of our family restrooms have showers, but they are not intended for use by the general public. They are for people with special needs or passengers who are traveling with small children who have an unexpected need for shower facilities."

The "family restroom" with shower in T4 is located next to the men's room across from Gate A17; as mentioned, this restroom is not intended for general public use other than as noted.


Miscellaneous
Services
  • There is a Currency Exchange cart near Cinnabon, next to Gate B15, on the high B concourse. It has limited hours.
  • Shoe Shine Stand are located next to Gates A17 and B15.
  • The Duty Free store can be found next to Gate B17.

Other Airlines/Changing Terminals
Southwest, British Airways, AeroMexico all share T4 with American Airlines. It can be challenging getting from a high A gate to the new WN D gates behind security; there is a bridge from the high B area that connects with C (Southwest's area).
Other airlines/terminals:
Terminal 2: United (with a United Club) and others are in the 'old' terminal (there is no longer a T1).
T2 info
Terminal 3: T3 info
Getting between the terminals can be a chore. You must first exit security, then take the Sky Train between Terminals 3 and 4. There is a walkway between Terminals 2 and 3. Just follow the signs.

Wireless Internet
"Free Wi-Fi is provided in all terminals on both sides of security, in retail and restaurant areas and near the gates. Laptops or other devices configured to operate in a wireless mode will automatically connect to the Internet when powered up near the shops and gates."


Layover Q&A
Do I have time to go into town?If your layover is more than three hours (and I’m sure this is debatable), you may have time for a quick trip into the city.

What to do in town? How do I get there?
Downtown Tempe/Mill Ave

See: US Airways HQ (company store open to public), Tempe Town Lake (boat rentals, fishing, walk/run paths), 'A' Mountain (an easy climb), as well as a multitude of restaurants, bars, shops....oh and don't forget ASU, including Sun Devil Stadium
Eat: House of Tricks, Culinary Dropout
Go: Easy via PHX Sky Train to light rail, rail to either Mill Ave or Stadium stops. Rail cost is currently $2.00 each way/$4.00 for All-Day pass.

Downtown Phoenix

See: The Arizona Center, Chase Field (where the Diamondbacks play, but most locals still call it, "BOB"), Talking Stick Resort Arena (where the Phoenix Suns play, but most locals still call it, "AWA" or, "America West Arena")
Eat: Pizzaria Bianco (the 'best' pizza in the USA), Hard Rock Cafe, Alice Cooperstown, Arrogant Butcher, Durant's
Go: Although it is possible to take the rail, the easiest way is cab. Bus also goes, depending on day of week/time of day.

Old Town Scottsdale

See: Fashion Square Mall, art galleries, restaurants, shops
Go: Easiest by cab. Possible by bus (with connection).

Phoenix Zoo/Botanical Gardens

Possible via PHX Sky Train to rail (stop Priest/Washington) to bus or about a mile walk from rail. Easiest via cab.

Biltmore Shopping Center

Outdoor shopping mall, many shops and restaurants. Possible via bus (with connection), easiest by cab.

Is the Phoenix area safe?
In a word, yes. If you are going during daylight hours and are headed to any of the tourist locations you’ll be fine. Areas such as South Phoenix “may” be risky.

If you are going at night, the same areas that are safe during the day should be okay at night.

Can I get from PHX to Tucson? How long will it take and how expensive will it be?
With no traffic, driving from PHX to Tucson is roughly 2 hours. Although you will be traveling on a heavily used section of I-10, traffic usually moves. That said, if there is an accident, chaos and scrambling for any alternate (of which there are few) will happen. Rush hour will also impact this drive. The two cities seem to be growing closer and closer together. There is a rest stop about 15 miles past the Phoenix area. Casa Grande and Eloy also make good pit stops along the route.
{anyone have info on public transit}

Can I get from PHX to Sedona/Flagstaff/the Grand Canyon? How long will it take?
With no traffic, driving from PHX to points north is an extremely scenic drive. The I-17 has some nice climbs/downhills and it should be about 1-1/2 hour to Camp Verde (Verde Valley), a great place to stop. From there--
Flagstaff, another hour (about 2-1/2 to 3 hours total).
Sedona, around 30-45 minutes (the AZ-179 has been under construction for years it seems), about 2 to 2-1/2 hours total
Grand Canyon--you have 2 choices, go through Flagstaff or take the I-40 West and through Williams. Nothing against Williams, but I find the Flagstaff route nicer (and more options for stopping). Plan for 4-5 hours from PHX to the South Entrance, or 5-6 hours to the East Entrance (a bit further but worth the effort during busy periods).
{anyone have info on public transit}

Can I get from PHX to Las Vegas, Los Angeles, San Diego? What are my options?
While it certainly is possible to drive between PHX and these areas (many in the PHX area do it daily), once outside the PHX area, drives can be long, through vast stretches of nothingness. Flights from PHX to these areas are usually about 1 hour (-v- 5+ hours driving) and rather reasonable in price. For trips to Vegas, Hoover Dam crossing can add 30+ minutes to the drive.

-----------

If you have other ideas for this kind of thread, please let me know or please add your information or updates.

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AA Guide: PHX / Phoenix Sky Harbor International Airport - MCT, Connection, etc.

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Old Dec 5, 2018, 11:41 am
  #361  
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Join Date: Nov 2005
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Originally Posted by WiscAZ


I would probably do this as well unless there’s concerned about the line since it’s the day after Christmas.
Yes, it will be very extremely busy during Holiday rush. You won't leave from security. Just stay inside the security. The lines will be very long. You don't want missed the flight.

Originally Posted by PHX_Flyer
This is great news! Now if I could shift my A gate flying to the B gates...
Nice! I knows airports very well. I help those passengers. If they asked me where is the flight, restroom, concessions, and etc.
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Old Dec 5, 2018, 5:36 pm
  #362  
 
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City Council approved the lounge contract. City Council Results Line Item #81
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Old Dec 13, 2018, 4:26 pm
  #363  
 
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Posting here because of the PHX experts in the thread and I can't remember the last time I routed there. I'm looking at an itinerary that is giving me a connection option SAN-PHX with 39mins to make my AA connection onwards. It's operated by mainline aircraft, and historical data shows it's typically a few minutes late leaving SAN but on time landing in PHX.

39mins seems awfully short... in Jan '19 am I likely to miss this for airport related reasons (only other option there is 2hrs, which I'd like to avoid)?
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Old Dec 13, 2018, 4:53 pm
  #364  
 
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Originally Posted by sddjd
Posting here because of the PHX experts in the thread and I can't remember the last time I routed there. I'm looking at an itinerary that is giving me a connection option SAN-PHX with 39mins to make my AA connection onwards. It's operated by mainline aircraft, and historical data shows it's typically a few minutes late leaving SAN but on time landing in PHX.

39mins seems awfully short... in Jan '19 am I likely to miss this for airport related reasons (only other option there is 2hrs, which I'd like to avoid)?
It's all going to depend on where you are sitting on the SAN-PHX plane and the two gates involved. If you're near the back of the bus and park at the end of the low A concourse with a flight out of low or high B then it's going to be rushed. You'll likely make it, but you won't want to waste any time. Plus, at 39 minutes they'll likely start boarding your onward flight before your incoming flight parks at the gate.

If the two flights end up in the same concourse then it's no problem at all. I wouldn't do a 39 minute connection in PHX, but that's mostly because I like having the option of grabbing some food or drink before the next flight.
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Old Dec 14, 2018, 6:13 am
  #365  
 
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Originally Posted by sddjd
Posting here because of the PHX experts in the thread and I can't remember the last time I routed there. I'm looking at an itinerary that is giving me a connection option SAN-PHX with 39mins to make my AA connection onwards. It's operated by mainline aircraft, and historical data shows it's typically a few minutes late leaving SAN but on time landing in PHX.

39mins seems awfully short... in Jan '19 am I likely to miss this for airport related reasons (only other option there is 2hrs, which I'd like to avoid)?
Take the 2 hours. Grab a bite at Matt's Big Breakfast and relax before your next flight.

Two hours is a perfect connect at PHX; 39 minutes is asking to end up on that later flight anyway if even one little thing doesn't go perfectly.
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Old Dec 14, 2018, 9:28 am
  #366  
 
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Originally Posted by sddjd
Posting here because of the PHX experts in the thread and I can't remember the last time I routed there. I'm looking at an itinerary that is giving me a connection option SAN-PHX with 39mins to make my AA connection onwards. It's operated by mainline aircraft, and historical data shows it's typically a few minutes late leaving SAN but on time landing in PHX.

39mins seems awfully short... in Jan '19 am I likely to miss this for airport related reasons (only other option there is 2hrs, which I'd like to avoid)?
I would have no qualms about taking a 39 minute domestic-to-domestic connection at PHX.

(But I travel light, am generally solo, walk fast, and know my way around the airport).
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Old Dec 14, 2018, 9:42 am
  #367  
 
Join Date: Apr 2011
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Originally Posted by sddjd
Posting here because of the PHX experts in the thread and I can't remember the last time I routed there. I'm looking at an itinerary that is giving me a connection option SAN-PHX with 39mins to make my AA connection onwards. It's operated by mainline aircraft, and historical data shows it's typically a few minutes late leaving SAN but on time landing in PHX.

39mins seems awfully short... in Jan '19 am I likely to miss this for airport related reasons (only other option there is 2hrs, which I'd like to avoid)?
If your arriving gate is at the end of the low A concourse and the departure is in the end of the high B concourse, you better get on your scooter !
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Old Dec 14, 2018, 9:50 am
  #368  
 
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Originally Posted by george 3
If your arriving gate is at the end of the low A concourse and the departure is in the end of the high B concourse, you better get on your scooter !
I've made a 35 minute connect from Low A to high B (or was it high B to low A). Good workout...not relaxing.
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Old Dec 14, 2018, 3:14 pm
  #369  
 
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Originally Posted by IADCAflyer
I've made a 35 minute connect from Low A to high B (or was it high B to low A). Good workout...not relaxing.
So have I, not fun particularly when the overhead storage dedicated to first has someone else's bags stowed.
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Old Dec 26, 2018, 7:48 pm
  #370  
 
Join Date: Jul 2010
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Originally Posted by 22calbr
Currently on the first flight out of LAX to PHX on WN, 6:10am - 8:30am. My AA flight to CUN departs at 10:00am. Don't plan on checking in luggage. From a bit of research, it seems like I have more than enough time to make the connection, probably enough to get breakfast even, since both airlines operate out of T4 and I would not need to go through security.

This sound right to you PHX gurus?

If 90 connection time is pushing it, I could pay for the priority boarding and run off my WN flight. And worst comes to worst there's always the 1:45pm CUN flight departure.

If there's not a high probability of making my connection though, I'll prob cancel and rebook for the afternoon flight since I have about 20 hrs remaining.

Any advice would be appreciated. TIA
just wanted to stop by and thank everyone for their excellent advice! Everything went according to plan - heck my WN flight arrived 10 mins early and a helpful airport employee carted me all the way to my gate. All in all had about 40 mins before boarding.

Currently resting in my one night Airbnb and then checking into Hyatt Ziva Cancún until the 30th 😎
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Old Jan 6, 2019, 5:56 am
  #371  
 
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Hi

I’d like some advice on “connecting” with 2 checked bags, please. The bags should be sporting priority tags but I know that won’t necessarily help. I will be on an AA ticket from Europe with PHX as the destination. I now need to carry on to ELP for which I shall be buying a separate ticket.

I will be arriving from PHL on AA443 at 19O5 on a Weds at the end of March. I would like to get AA5790 to ELP which departs at 2149. Does that sound like long enough to retrieve my bags and re-check them? I have had mixed experiences with getting my bags back at PHX – last time was really slow but usually I’ve only waited a few minutes. I think I would have until 2104 to check in, so about 2 hours from scheduled arrival time, though I would be trying not to take that long

Thanks.
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Old Jan 6, 2019, 4:33 pm
  #372  
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Originally Posted by Iamnotlost
Hi

I’d like some advice on “connecting” with 2 checked bags, please. The bags should be sporting priority tags but I know that won’t necessarily help. I will be on an AA ticket from Europe with PHX as the destination. I now need to carry on to ELP for which I shall be buying a separate ticket.

I will be arriving from PHL on AA443 at 19O5 on a Weds at the end of March. I would like to get AA5790 to ELP which departs at 2149. Does that sound like long enough to retrieve my bags and re-check them? I have had mixed experiences with getting my bags back at PHX – last time was really slow but usually I’ve only waited a few minutes. I think I would have until 2104 to check in, so about 2 hours from scheduled arrival time, though I would be trying not to take that long

Thanks.
Just collected bags Friday night in PHX, took 20 minutes of waiting at the baggage carousel - this was around 2030. 2 hrs+ should be enough time to collect baggage and recheck in but it all depends on the line at check in and security....good luck! This is a situation where AA should be able to through check baggage if going from an AA-AA flight, but the fact that you have 2 separate tickets causes problems. I've "heard" that people have been successful in getting their baggage checked all the way to their final destination by presenting both reservations at check in...maybe you can try in PHL when you retrieve your bags from your Europe flight and recheck them in to the PHX flight after customs?
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Old Jan 7, 2019, 1:38 am
  #373  
 
Join Date: Feb 2014
Location: Surrey, UK
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Thanks, OFV.
I found a document via google about through checking bags but didn't see anything about AA to AA on sep tickets. Had another look and I have now found a whole thread about it. I will take your advice and ask nicely at PHL.
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Old Jan 16, 2019, 2:32 pm
  #374  
 
Join Date: May 2018
Posts: 8
Is the connection time too short - SAN-PHX-LHR

First time travelling SAN-LHR Premium Economy in April. Our flight arrives Phoenix from San Diego at 1400 and we then catch the Phoenix-LHR at 1510. I have never flown into Phoenix before but 1 hour 10 minutes seems quite a short time. Can anyone please advise if this connection time seems plausible?

Many thanks for your help
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Old Jan 16, 2019, 2:41 pm
  #375  
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Originally Posted by JennyJones
First time travelling SAN-LHR Premium Economy in April. Our flight arrives Phoenix from San Diego at 1400 and we then catch the Phoenix-LHR at 1510. I have never flown into Phoenix before but 1 hour 10 minutes seems quite a short time. Can anyone please advise if this connection time seems plausible?
So SAN-PHX-LHR on AA / AA or BA
Is this on 1 ticket? Or separate tickets?

Master AA forum thread---> AA Guide: PHX / Phoenix Sky Harbor International Airport - MCT, Connection, etc.

https://en.wikipedia.org/wiki/Phoeni...tional_Airport

Last edited by Mwenenzi; Jan 16, 2019 at 2:46 pm
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