Jun 13, 2013, 6:55 am
Last edit by: Prospero
Transportation Voucher, "MCO" FAQ
Transportation eVouchers
Link to aa.com eVouchers Terms and Conditions page
Link to aa.com eVoucher page
General Information
Glossary: MCO - Miscellaneous Charges Order
AA issues e-vouchers to those in US 50 states, US Virgin Islands and Puerto Rico as of 28 Nov 2019. Printed green vouchers are still used for those residing elsewhere at this time.
Transportation vouchers issued by American Airlines or American Eagle® are valid for travel on American Airlines, American Eagle and American Airlines codeshare flights (AA*).
These vouchers are also valid for travel on oneworld® itineraries (including oneworld affiliates that must be booked as a codeshare flight marketed by a oneworld carrier) where American Airlines or American Airlines codeshare flights (AA*) is the international carrier.
Note: For oneworld itineraries, international flights are defined as transatlantic, transpacific and flights to and from South America. Flights to and from Alaska, Canada, Mexico, Caribbean, or Central America are not included.
Travel agents may accept American Airlines vouchers (042/043) for full or partial payment for a ticket as an "exchange" document/ticket. If the voucher is less than the ticket the additional monies are collected. If the voucher exceeds the ticket cost an MCO will be issued for the difference as a residual indicating non-refundable and for American Airlines transportation only. Valid one year from date of issue ((you must encumber the voucher before one year has expired since issuance*). There is no change fee / ASC associated with using a voucher. Updated 18 Feb 2015.)
The original post, provided by member IceTrojan, has been placed here so members can edit and update as necessary. Information below has not necessarily been updated; be aware.
FAQ: AA Vouchers
Q. How do vouchers work on AA?
They are treated just like cash towards valid purchases.
Q. What can I use the vouchers on?
Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling AAVacations at 1-800-489-4810.
Q. Can I use the vouchers for ANYTHING else?
No.
Q. Really?
Yes, really.
Q. Are there restrictions on purchasing airfare?
Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.
Q. How long do I have to use the vouchers?
One (1) year from date of issuance.
Q. I can't use my voucher in time. How can I extend the expiration date?
AA automatically extended the expiration of some vouchers in 2021. If your expiration date was between January 1, 2021 and May 31, 2021, the new expiration is March 31, 2022.
If you still need to extend the expiration, spend at least part it on any of its valid uses listed above. For example, pay for a cheap throwaway ticket, a speculative ticket, or a 500-mile upgrade certificate. Any unused amount will be sent to you as a new voucher with a new 1-year expiration date.
Q. What if I lose a voucher?
Sorry, you're out of luck. Treat your vouchers like cash.
Q. Can I use the vouchers to buy tickets for someone else?
While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.
Q. Is there a fee for using the vouchers?
It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.
Note that if you are EXP, these "booking" fees are waived (and any Agent that tells you otherwise is wrong). (thanks SquareDanceGuy)
Note that if you have booked the ticket online and go to the airport to apply a voucher, there are no fees either, regardless of status. (thanks RogerD408)
Q. What happens to the taxes?
This depends on the type of voucher. The following voucher codes are exempt from some of the taxes: Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)
OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)
Q. What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)
Unlike some* other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly) *golfmad added the word "some" based on post #440.
Q. How many vouchers can I use at one time?
According to one AAgent, nine (9) was the maximum number of vouchers accepted by the system.
Q. I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?
No.
Q. How long does it take to process the vouchers?
After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. AA reservations will accept the vouchers for a phone booking, if the reservation made is at least 12 days prior to departure. It's recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, which can process your voucher/s immediately.
Q. How do I apply vouchers to a reservation I have on hold on AA.com?
US: up-to-date in March 2021, UK: up-to-date in January 2022
American Airlines
M.D. 8A701
Fort Worth, TX 76155
USA
The return address for those in the UK and the rest of Europe, who have agreed to send their voucher(s) to AA in the UK, is:
American Airlines
100 Old Hall Street
The Plaza, 7th floor
Liverpool L3 9QJ
United Kingdom
On the envelope under the return address, write:
<Date of first flight, in DD Month format (e.g. 01 Jan)>
Attach a sticky note to the vouchers with the following details:
<First flight number, e.g. AA1234>
<Last name>
<Booking record locator, AKA booking reference>
(Notice: vouchers are not processed sequentially based on date of the voucher/s being received by AA, but rather on flight dates. Flights may show as "Ticket Pending" once the voucher has been applied, and at some time prior to flight (two weeks is usual) it will show "Ticketed" and you should be able to see your ticket number, beginning with "001", in your receipt from your itinerary at aa.com or in your e-Ticket. Also notice that you should photocopy your voucher/s prior to mailing them.)
Q. What if I entered a Business Extra number?
You will have to contact Business Extra to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 AM - 12:00 PM, CT, 7 days a week.
Q. What if I live outside the United States and I want to use vouchers?
As the vouchers are in US Dollars, it's probably most convenient to call the US reservations number for a new booking denoted in US Dollars, thus avoiding any currency conversion, except any associated with your credit card. You can call your local reservations number or visit a local Airport Ticket Office (ATO). Beware that there's not a large network of ATOs.
In all likelihood, you will be asked to mail your voucher(s) to AA, so if time is of the essence, you should consider going directly to an ATO, who can process it/them immediately.
Q. How do vouchers work on AA?
They are treated just like cash towards valid purchases.
Q. What can I use the vouchers on?
- Airfare on American Airlines (inc. American Eagle), codeshares, and oneworld itineraries where AA is the international/"governing" carrier.
- 500-mile domestic upgrade stickers (at the airport only).
- Co-payments for upgrades or reduced mileage awards.
- Excess baggage fees.
- Special handling fees (e.g. checked pets), with a traveling passenger (i.e. not cargo).
- Change fees, provided an additional collection of the fare is also being made.
- In the UK, Belgium, Germany and France, vouchers are accepted for Net fares.
- In Switzerland, vouchers are accepted on Q and L class Net fares only.
- In Ireland, vouchers are accepted in Q, O and L class Net fares only.
Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling AAVacations at 1-800-489-4810.
Q. Can I use the vouchers for ANYTHING else?
No.
Q. Really?
Yes, really.
Q. Are there restrictions on purchasing airfare?
Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.
Q. How long do I have to use the vouchers?
One (1) year from date of issuance.
Q. I can't use my voucher in time. How can I extend the expiration date?
AA automatically extended the expiration of some vouchers in 2021. If your expiration date was between January 1, 2021 and May 31, 2021, the new expiration is March 31, 2022.
If you still need to extend the expiration, spend at least part it on any of its valid uses listed above. For example, pay for a cheap throwaway ticket, a speculative ticket, or a 500-mile upgrade certificate. Any unused amount will be sent to you as a new voucher with a new 1-year expiration date.
Q. What if I lose a voucher?
Sorry, you're out of luck. Treat your vouchers like cash.
Q. Can I use the vouchers to buy tickets for someone else?
While vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.
Q. Is there a fee for using the vouchers?
It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.
Note that if you are EXP, these "booking" fees are waived (and any Agent that tells you otherwise is wrong). (thanks SquareDanceGuy)
Note that if you have booked the ticket online and go to the airport to apply a voucher, there are no fees either, regardless of status. (thanks RogerD408)
Q. What happens to the taxes?
This depends on the type of voucher. The following voucher codes are exempt from some of the taxes: Basically, if you use these vouchers to pay for the whole cost of your fare, you will lower the overall costs as some of the taxes do not apply. (thanks uncle wiggly) If you make a partial payment with vouchers, then the associated taxes will likewise be reduced by the same proportional amount. (thanks marshall)
OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things). (thanks hillrider)
Q. What if the value of my vouchers exceed the value of my fare? Do I lose it? (thanks ffay005)
Unlike some* other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $5, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance. (thanks whynotfly) *golfmad added the word "some" based on post #440.
Q. How many vouchers can I use at one time?
According to one AAgent, nine (9) was the maximum number of vouchers accepted by the system.
Q. I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?
No.
Q. How long does it take to process the vouchers?
After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. AA reservations will accept the vouchers for a phone booking, if the reservation made is at least 12 days prior to departure. It's recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, which can process your voucher/s immediately.
Q. How do I apply vouchers to a reservation I have on hold on AA.com?
- Call Web Services at 1-800-222-2377 or 1-918-832-1384 (6:00 AM - 2:00 AM CT, 7 days a week). In the UK, call 08-45-601-0619 (8:30 AM - 5:00 PM UK time, Monday-Friday).
- Give them the PNR and tell them you would like to apply vouchers.
- They will give you instructions on how to send the vouchers in.
- Pay any balance with a credit card.
US: up-to-date in March 2021, UK: up-to-date in January 2022
American Airlines
M.D. 8A701
Fort Worth, TX 76155
USA
The return address for those in the UK and the rest of Europe, who have agreed to send their voucher(s) to AA in the UK, is:
American Airlines
100 Old Hall Street
The Plaza, 7th floor
Liverpool L3 9QJ
United Kingdom
On the envelope under the return address, write:
<Date of first flight, in DD Month format (e.g. 01 Jan)>
Attach a sticky note to the vouchers with the following details:
<First flight number, e.g. AA1234>
<Last name>
<Booking record locator, AKA booking reference>
(Notice: vouchers are not processed sequentially based on date of the voucher/s being received by AA, but rather on flight dates. Flights may show as "Ticket Pending" once the voucher has been applied, and at some time prior to flight (two weeks is usual) it will show "Ticketed" and you should be able to see your ticket number, beginning with "001", in your receipt from your itinerary at aa.com or in your e-Ticket. Also notice that you should photocopy your voucher/s prior to mailing them.)
Q. What if I entered a Business Extra number?
You will have to contact Business Extra to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 AM - 12:00 PM, CT, 7 days a week.
Q. What if I live outside the United States and I want to use vouchers?
As the vouchers are in US Dollars, it's probably most convenient to call the US reservations number for a new booking denoted in US Dollars, thus avoiding any currency conversion, except any associated with your credit card. You can call your local reservations number or visit a local Airport Ticket Office (ATO). Beware that there's not a large network of ATOs.
In all likelihood, you will be asked to mail your voucher(s) to AA, so if time is of the essence, you should consider going directly to an ATO, who can process it/them immediately.
Obsolete posts from 2014-2015 have been archived to: ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread.
Older obsolete posts from 2013 and before, can be read in: ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread (consol.).
Transportation e- and paper Voucher / vouchers / "MCO" FAQ and master thread
Jan 18, 2017, 10:32 am
#361
Join Date: Jul 2011
Posts: 2,314
Redeemed a voucher recently and was asked if it was paper or electronic. Who knows if she knew what she was talking about, but she said they are moving soon to get away from the paper vouchers needing to be mailed in. Will be none too soon,
They just screwed up one of my reservations when I called in to apply a voucher to a reservation I'd held from day before, the (first) phone agent didn't save it or whatever, and the reservation expired. I only noticed it when I logged in to AA.com and noticed it was missing. I had just that day mailed off the voucher to FL referencing the PNR for a now-cancelled reservation thanks the 1st agent's mistake the night before.
I was fortunately able to get the itinerary reconstructed with a 2nd phone agent used the same PNR (which autocancelled the night before due to the phone agent's mistake). I didn't know was possible to do that, but it saved getting the voucher kicked back to start over again
Not having to mail vouchers to FL, whenever it hits, will be so nice.
(I realize it can be done at the airport)
They just screwed up one of my reservations when I called in to apply a voucher to a reservation I'd held from day before, the (first) phone agent didn't save it or whatever, and the reservation expired. I only noticed it when I logged in to AA.com and noticed it was missing. I had just that day mailed off the voucher to FL referencing the PNR for a now-cancelled reservation thanks the 1st agent's mistake the night before.
I was fortunately able to get the itinerary reconstructed with a 2nd phone agent used the same PNR (which autocancelled the night before due to the phone agent's mistake). I didn't know was possible to do that, but it saved getting the voucher kicked back to start over again
Not having to mail vouchers to FL, whenever it hits, will be so nice.
(I realize it can be done at the airport)
Jan 18, 2017, 1:25 pm
#362
Join Date: Feb 2013
Posts: 1,815
Redeemed a voucher recently and was asked if it was paper or electronic. Who knows if she knew what she was talking about, but she said they are moving soon to get away from the paper vouchers needing to be mailed in. Will be none too soon,
They just screwed up one of my reservations when I called in to apply a voucher to a reservation I'd held from day before, the (first) phone agent didn't save it or whatever, and the reservation expired. I only noticed it when I logged in to AA.com and noticed it was missing. I had just that day mailed off the voucher to FL referencing the PNR for a now-cancelled reservation thanks the 1st agent's mistake the night before.
I was fortunately able to get the itinerary reconstructed with a 2nd phone agent used the same PNR (which autocancelled the night before due to the phone agent's mistake). I didn't know was possible to do that, but it saved getting the voucher kicked back to start over again
Not having to mail vouchers to FL, whenever it hits, will be so nice.
(I realize it can be done at the airport)
They just screwed up one of my reservations when I called in to apply a voucher to a reservation I'd held from day before, the (first) phone agent didn't save it or whatever, and the reservation expired. I only noticed it when I logged in to AA.com and noticed it was missing. I had just that day mailed off the voucher to FL referencing the PNR for a now-cancelled reservation thanks the 1st agent's mistake the night before.
I was fortunately able to get the itinerary reconstructed with a 2nd phone agent used the same PNR (which autocancelled the night before due to the phone agent's mistake). I didn't know was possible to do that, but it saved getting the voucher kicked back to start over again
Not having to mail vouchers to FL, whenever it hits, will be so nice.
(I realize it can be done at the airport)
Once I had sent in voucher snd ticket was in that "pending" stage. The price went down and I called and a wonderful agent was able to reprice it.
Feb 4, 2017, 2:05 pm
#363
Join Date: Nov 2013
Posts: 152
Residual value from rebooking = voucher?
Quick question, and apologize if this is answered somewhere in a sticky/thread... I couldn't find it. And AA's rules page was not very helpful
I have a $650 cancelled ticket from March 2016 that I want to use towards a new booking (travel commencing before 1 year from ticket issuance). If I apply this ticket towards one that's less than $650, would I receive the remaining value in a voucher? I remember this happening for the residual value on a voluntary denied boarding voucher, but I don't see anything codified about a prior ticket.
Example: I rebook the $650 ticket for a $400 flight, just paying the $200 change fee. Would I then get the $250 remaining value sent to me in a voucher, or does it become worthless? If so, would this voucher then expire one year after its issuance (i.e., February 2018)?
Thanks!
edit: Thanks all!
I was able to rebook the ticket and received a voucher for the residual amount after the change fee and new fare. E.g., original fare of $650 - $200 change fee - $400 new fare = $50 voucher.
I have a $650 cancelled ticket from March 2016 that I want to use towards a new booking (travel commencing before 1 year from ticket issuance). If I apply this ticket towards one that's less than $650, would I receive the remaining value in a voucher? I remember this happening for the residual value on a voluntary denied boarding voucher, but I don't see anything codified about a prior ticket.
Example: I rebook the $650 ticket for a $400 flight, just paying the $200 change fee. Would I then get the $250 remaining value sent to me in a voucher, or does it become worthless? If so, would this voucher then expire one year after its issuance (i.e., February 2018)?
Thanks!
edit: Thanks all!
I was able to rebook the ticket and received a voucher for the residual amount after the change fee and new fare. E.g., original fare of $650 - $200 change fee - $400 new fare = $50 voucher.
Last edited by nautikal; Feb 14, 2017 at 11:06 am
Feb 4, 2017, 2:15 pm
#364
Join Date: Jan 2015
Location: KCGX
Posts: 144
Quick question, and apologize if this is answered somewhere in a sticky/thread... I couldn't find it. And AA's rules page was not very helpful
I have a $650 cancelled ticket from March 2016 that I want to use towards a new booking (travel commencing before 1 year from ticket issuance). If I apply this ticket towards one that's less than $650, would I receive the remaining value in a voucher? I remember this happening for the residual value on a voluntary denied boarding voucher, but I don't see anything codified about a prior ticket.
Example: I rebook the $650 ticket for a $400 flight, just paying the $200 change fee. Would I then get the $250 remaining value sent to me in a voucher, or does it become worthless? If so, would this voucher then expire one year after its issuance (i.e., February 2018)?
Thanks!
I have a $650 cancelled ticket from March 2016 that I want to use towards a new booking (travel commencing before 1 year from ticket issuance). If I apply this ticket towards one that's less than $650, would I receive the remaining value in a voucher? I remember this happening for the residual value on a voluntary denied boarding voucher, but I don't see anything codified about a prior ticket.
Example: I rebook the $650 ticket for a $400 flight, just paying the $200 change fee. Would I then get the $250 remaining value sent to me in a voucher, or does it become worthless? If so, would this voucher then expire one year after its issuance (i.e., February 2018)?
Thanks!
Feb 5, 2017, 12:20 am
#365
Join Date: Jan 2002
Location: CH, D, USA
Posts: 1,729
Fare currency
AA just refused to rebook an ex AMS ticket to LAS to a new ticket originating in LAS. They said the fare currency has to be the same. Is this BS or are they right, and I need to rebook to a new ticket that must start in Europe?
Feb 5, 2017, 12:34 am
#366
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Feb 5, 2017, 5:38 am
#367
Join Date: May 2016
Posts: 393
I got a voucher probably three days after the rebooked ticket was ticketed. Nevermind that it was for $12 and paper vouchers are a pain to use but....
Feb 5, 2017, 9:50 am
#368
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
IIRC, rule used to be "Country of origin" but then changed to "Currency of origin" (again, if I recall it correctly)-- not sure, one or the other, if I recall it correctly. There is a specific a explicit reference to not allowing change from Canada to US (and vice-versa) and then this:
*Note: There are fares that contain country restrictions, which do not allow a change to country of origin when exchanging tickets
Last edited by JonNYC; Feb 5, 2017 at 10:33 am Reason: change my answer
Feb 7, 2017, 2:09 pm
#369
Join Date: Aug 2003
Posts: 324
AA Receipt doesn't match amount charged
I booked two domestic tickets yesterday. Both were on 24-hour hold, with
- Tkt 1: held price was $340.40
- Tkt 2: held price was $276.40
I paid for them on AA.com and printed out both receipts.
- Tkt 1: AA receipt is for a charge of $299.24, all taxes and fees included (vs. $340.40)
- Tkt 2: AA receipt is for a charge of $267.83, all taxes and fees included (vs. $276.40)
I'd thought I hit a small, re-pricing jackpot during the 24 hour hold period, but then I checked my credit card charges online, and I've been charged the originally quoted prices on both tickets. I checked both receipts again on AA.com, and they still show the lower amounts.
Any idea what gives, and whether I can pursue the $50 difference over both tickets?
- Tkt 1: held price was $340.40
- Tkt 2: held price was $276.40
I paid for them on AA.com and printed out both receipts.
- Tkt 1: AA receipt is for a charge of $299.24, all taxes and fees included (vs. $340.40)
- Tkt 2: AA receipt is for a charge of $267.83, all taxes and fees included (vs. $276.40)
I'd thought I hit a small, re-pricing jackpot during the 24 hour hold period, but then I checked my credit card charges online, and I've been charged the originally quoted prices on both tickets. I checked both receipts again on AA.com, and they still show the lower amounts.
Any idea what gives, and whether I can pursue the $50 difference over both tickets?
Last edited by Alfonso XIV; Feb 7, 2017 at 3:36 pm
Feb 7, 2017, 2:18 pm
#370
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,043
Was there any extra items purchased? Ie insurance or paid seat selections, etc?
The other issue is that the amount authorized can be different then amount finally charged. You can't go by what shows as pending/authorized since it could in the end be a different amount.
The other issue is that the amount authorized can be different then amount finally charged. You can't go by what shows as pending/authorized since it could in the end be a different amount.
Feb 7, 2017, 2:48 pm
#371
Join Date: Aug 2003
Posts: 324
No extra items bought.
Yes, I'm waiting for the charges to move from pending to actual, online. But that theory doesn't hold water for me, since the online charges to my card are identical to the "held" amounts, as if those were the prices submitted by AA to Visa.
Yes, I'm waiting for the charges to move from pending to actual, online. But that theory doesn't hold water for me, since the online charges to my card are identical to the "held" amounts, as if those were the prices submitted by AA to Visa.
Feb 7, 2017, 7:12 pm
#372
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
did u call AA?
I booked two domestic tickets yesterday. Both were on 24-hour hold, with
- Tkt 1: held price was $340.40
- Tkt 2: held price was $276.40
I paid for them on AA.com and printed out both receipts.
- Tkt 1: AA receipt is for a charge of $299.24, all taxes and fees included (vs. $340.40)
- Tkt 2: AA receipt is for a charge of $267.83, all taxes and fees included (vs. $276.40)
I'd thought I hit a small, re-pricing jackpot during the 24 hour hold period, but then I checked my credit card charges online, and I've been charged the originally quoted prices on both tickets. I checked both receipts again on AA.com, and they still show the lower amounts.
Any idea what gives, and whether I can pursue the $50 difference over both tickets?
- Tkt 1: held price was $340.40
- Tkt 2: held price was $276.40
I paid for them on AA.com and printed out both receipts.
- Tkt 1: AA receipt is for a charge of $299.24, all taxes and fees included (vs. $340.40)
- Tkt 2: AA receipt is for a charge of $267.83, all taxes and fees included (vs. $276.40)
I'd thought I hit a small, re-pricing jackpot during the 24 hour hold period, but then I checked my credit card charges online, and I've been charged the originally quoted prices on both tickets. I checked both receipts again on AA.com, and they still show the lower amounts.
Any idea what gives, and whether I can pursue the $50 difference over both tickets?
Feb 7, 2017, 7:36 pm
#373
Join Date: Aug 2003
Posts: 324
Yes I called AA. They were useless. I'm so sad to see that now the phone reps are reading from scripts, rather than trying to actually understand and resolve a problem.
I tried a couple of different ways to get the rep to take a look at the discrepancy, and three times I was told I needed to ask VISA about it. I suppose that's a route to take, but the way the discrepancies happened really seems to fall on AA technology.
I tried a couple of different ways to get the rep to take a look at the discrepancy, and three times I was told I needed to ask VISA about it. I suppose that's a route to take, but the way the discrepancies happened really seems to fall on AA technology.
Feb 7, 2017, 7:53 pm
#374
Join Date: Apr 2010
Posts: 1,546
AA receipts break out the taxes & fees from the base fare. Which item is different from your original hold: the base fare, the taxes & fees, or both?
Feb 7, 2017, 8:00 pm
#375
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
My guess is that they put the authorization in for the hold price but it will reconcile and post as the actual price when the charge actually posts. Keep in mind that in 2017 this is the airline that needs up to several hours to issue a ticket which is at the most basic level how they make money. The rest of the world figured out how to transact online near instantaneously sometime back in the early 2000s. The IT systems at AA (and to be fair all legacy carriers) are held together will sheer will, some soon to die of old age COBOL devs and hope. I'd not worry or even call until the charge moves from pending, if its still not right when it posts then I'd give AA a call as I'm not at all surprised that they currently cannot see/do anything about a pending charge.