Not recognising UK Postal Code
May 25, 2026 | 12:33 pm
#1
Original Poster
Join Date: Jul 2018
Location: UK
Programs: BAC Silver
Posts: 731
Not recognising UK Postal Code
I have had an AA account for years. I've just booked a flight and gone to add my global entry number, it won't save because it says it doesn't recognise my postal code.
The postal code was already in there - so has saved ok previously. I've lived at this address for over a decade and it's never been an issue with AA before.
Has anyone had this problem? And if so, how did you resolve it?
The postal code was already in there - so has saved ok previously. I've lived at this address for over a decade and it's never been an issue with AA before.
Has anyone had this problem? And if so, how did you resolve it?
May 25, 2026 | 4:16 pm
#2
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 2,085
use 1401 Pennsylvania Ave NW, Washington, DC 20004
If I need a UK address, I use One Hamilton Place, Park Lane, London, W1J 7QY, United Kingdom
Regardless, where are you plugging in a zip code for Global Entry? The AA profile requires the known traveler number, but not a zip code.
If I need a UK address, I use One Hamilton Place, Park Lane, London, W1J 7QY, United Kingdom
Regardless, where are you plugging in a zip code for Global Entry? The AA profile requires the known traveler number, but not a zip code.
May 26, 2026 | 12:29 am
#3
Original Poster
Join Date: Jul 2018
Location: UK
Programs: BAC Silver
Posts: 731
use 1401 Pennsylvania Ave NW, Washington, DC 20004
If I need a UK address, I use One Hamilton Place, Park Lane, London, W1J 7QY, United Kingdom
Regardless, where are you plugging in a zip code for Global Entry? The AA profile requires the known traveler number, but not a zip code.
If I need a UK address, I use One Hamilton Place, Park Lane, London, W1J 7QY, United Kingdom
Regardless, where are you plugging in a zip code for Global Entry? The AA profile requires the known traveler number, but not a zip code.
Is there somewhere else I can add it?
Not sure how it accepts the UK code youve suggested but wont accept my actual one?
May 26, 2026 | 7:14 am
#4
Join Date: Dec 2017
Location: In the Land Beyond OHare
Programs: AA, SWA, UA, BA, TK, HH, Marriott RW,
Posts: 276
A relative had this happen on other sites. In their case it was a number formatting issue. Their fix was to remove any spaces in the postal code field. If your code is like NE4 NE1, try NE4NE1. Also, sometimes these systems are looking for the US five digit post code and reject if more than five numbers. I'm unsure if you can remove the last number(s) or as a workaround enter 00000 or 99999 or even leave blank.
May 26, 2026 | 7:32 am
#5
Original Poster
Join Date: Jul 2018
Location: UK
Programs: BAC Silver
Posts: 731
A relative had this happen on other sites. In their case it was a number formatting issue. Their fix was to remove any spaces in the postal code field. If your code is like NE4 NE1, try NE4NE1. Also, sometimes these systems are looking for the US five digit post code and reject if more than five numbers. I'm unsure if you can remove the last number(s) or as a workaround enter 00000 or 99999 or even leave blank.
thanks
May 26, 2026 | 10:00 am
#6
Moderator: The British Airways Club, Iberia Club, Airport Lounges and Eco-conscious Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,610
Does the problem persist if you use the UK version of the website? https://www.americanairlines.co.uk/
May 26, 2026 | 12:49 pm
#7
Original Poster
Join Date: Jul 2018
Location: UK
Programs: BAC Silver
Posts: 731
Does the problem persist if you use the UK version of the website? https://www.americanairlines.co.uk/