AA and Amex really need to offer you something meaningful to reward you for your diligence and honesty and for the time you were forced to waste due to their series of ridiculous mistakes.

I'm surprised AmEx hasnt frozen the card. Id been a cardmemebr for 40 years when i pit a $100k purchase in my AmEx, charge went through but then they frozen account and asked for provenance of funds. That was my last transaction with them before closing the account.

That reminds me of my experience with QR. I had booked flights just before COVID that I had to cancel.

It was ex CGK so the AUD 2,800 fare was paid as IDR 28,000,000 correctly.

When it was refunded I received AUD 28,000,000.

It took about 24 hours to be resolved with (fortunately) no input from me.

So best of luck to the OP getting this resolved.

Qatar Airways Passenger Almost Gets $28 million Refund

if you get a chance to go on any news platform- go for it! This is quite the story to tell. And you should be the one to tell it!

The bloggers are leeches. They source everything from FT or 1 specific Twitter account and act as if they're breaking news.

As a FTer- Thanks for the regular updates. This is a fascinating story and we appreciate hearing how it plays out. Rooting for you :tu:

My favorite part of all of this is that they just plain copied the comments on the 140M MR points without doing any sort of due diligence - the 5x multiplier is only on the first 500k spend, so it's more like 32M MR. Really proves how much they know about the cards they shill - or how if you put that much on the card in the first place, you don't need to worry about MR points. And for those who got it wrong and who aren't shilling cards, well, you're actively contributing to the community vs just leeching off of us, and it's a silly thing to remember anyways.
https://cimg7.ibsrv.net/gimg/www.fly...5f4e26677d.png

Speak for yourself, I know plenty of people that opened new cards to keep earning MR past the caps... :)

Any update?

The error is down to about $75K, supposedly will be fixed in the next day. I’m a little doubtful but at least moving in the right direction. I’ve been getting almost daily phone calls from Amex and AA, which I appreciate.

How does that happen? I am curious in to all the logic behind these amounts.

Could you advise who is calling you from Amex?

A specific person from a small department called customer outreach or customer research (I've heard it referred to both ways by various employees) has been handling my case. They are based in Florida and have a direct number I can call to reach a live person (during business hours) without having to go through a phone tree or outsourced agents, and are extremely good at placing outbound follow up calls. They seem to have the ability to coordinate with supervisors/leadership at various departments in the Amex machine. For this case alone, she says she has contacted people at Credit/Lending, Merchant Services (the primary culprit), Partner Liaisons, Disputes, and the Rewards team to make sure nobody red flags the account and to push them for faster resolutions.

ETA: I almost never have any company have reps proactively actually follow up with me regarding a problem, and if they do it's usually just 1 call, and have always had to call in to get follow up. I now have 2 companies calling me nearly daily, so it does seem it reached a level that both companies are taking seriously.

I'm glad to hear they're taking it seriously. Have they mentioned any kind of compensation? Even if it gets fixed I would really demand both offer some kind of tangible apology to the extent that I have the leverage to.

No mention of any compensation from either party.

Wish you could be earning interest off of this.............

im not sure this is good or bad. on one 1 hand, it is great that they are both proactive, but on the other, the fact that there is still a 75k charge after 2 corrections is worrying.