It may have been through the balance sheet reconciliation process, performed by the accounting department, that this issue was bubbled up to "Corporate".

That’s good news. The important thing is that you now have a documented acknowledgment of the issue which will be very helpful if AMEX causes you grief down the line. Good luck and thank you for keeping us updated.

In other news . . . .
 

https://www.nytimes.com/2025/02/28/n...ion-error.html

("Citigroup Makes (and Then Fixes) an $81 Trillion Mistake. The bank temporarily credited a customer’s account with trillions of dollars, adding to scrutiny of risk management systems after a series of errors.")

Not quite $81T, but today AMEX charged me almost $30M (yes US$30 million) during their attempt to "fix." Now that kind of error I'd be concerned about reaching my credit report and having all my accounts at all banks shut down. Reaching back out to AA...

ETA: Screenshot
https://cimg9.ibsrv.net/gimg/www.fly...96b2c0f65f.jpg

The level of incompetence is staggering!

Yow!!

This level of spend surely comes with CK for life... right?

Did you also receive 30M MRs?

Or do you need to write them a check first?

At 5× for airline charges that’s 140 Mr points! A steal!

5X MRs. :D

This keeps getting better...

Are you still able to use the card with that new mistake balance?

Also, is your closing date within the next few days? It really could show up by accident on your credit report as you mentioned.

Disputed transactions get credited/removed while being investigated right? So I guess no credit impact, although obviously I’ve never disputed anything at this scale

How does AMEX accept a charge this large, even for a no-limit card. I’m assuming the card is a routine personal or business card and not one for a large purchasing group

No good deed goes unpunished

When AmEx says no preset spending limit, they really do mean it, eh?

I just showed my SO this and we are both mindboggled.

Looks like I'm semi-famous. VFTW has now posted about this. Someone at CNN also sent me a PM. The last update I got on Friday from both AA and AMEX was that they think it will be fixed on Monday, and would coordinate with the various AMEX depts to make sure my account isn't frozen/flagged/reported/audited. The fingerpointing has also begun between AA and AMEX.

That's capped at $500K/yr, or 2.5M points. I'm curious if that limit will be reset once this issue is resolved, or if the erroneous charges will have "eaten up" all my 5x on airfare for the rest of the year.

The card was initially working, but my card was blocked on Saturday due to "high credit risk." I spent a couple hours on the phone but other than reading the notes and acknowledging it doesn't seem to be my fault, nobody empowered to fix something at this scale is working on the weekend at AMEX. I spoke to someone at Segment A (their high spend/value dept, which is apparently the highest level working on weekends). I was assured by AMEX prior to the weekend that the error will be resolved before it shows up on my credit report, which reportedly doesn't happen until the statement close in about 1.5 weeks, but we will see. I did make clear I need to use the card in the meantime. Neither the AA and AMEX contacts I have work weekends.

My understanding is typically they do, but for the original erroneous credit they told me it would stay on my account until the investigation is complete. I have not (yet) filed disputes on the ~$30M because someone from corporate is supposedly working to fix it within a couple days and extra cases floating around would confuse things.

Supposedly one part of the investigation on AMEX's side is how such large transactions were allowed to post.