wont amex cut a check anyway at statement close?

Unless requested, credit balance refund checks aren't cut until about 90 days.

I commend you on your ethics and values. In a world with so few leaders showing and living such values, I'd like to thank you for doing the right thing.

You could use it to buy eggs for resale a week later and make a killing.

AA never ceases to amaze. It does make one wonder how many OTHER people this has happened to, that aren't as honest as the OP.

My *guess* is that it might have something to do with the way people in the USA versus Europe write large numbers. Europe uses a period where USA would use a comma, so that $100,000 in the USA would be written as $100.000 in Europe.

It could also be a confusion involving different foreign currencies. I once had an insurance payment confuse French franc for Belgium franc when I was living in Belgium but incurred the cost in France. At the time, the exchange rates were something like 5 FF = US$1, versus 35 Belgian France = US$1.

I hope the OP has also contacted AmEx about this and has records to prove that both AA and AmEx have been contacted.

If AA isn't responding, would a complaint to DOT get the attention of someone who might be empowered to fix this fast?

Do you still use checks in the US ????

Yes, more than you might think unfortunately.

An electronic transaction caused this thread to be written in the first place. I would take a check for $100,000 without complaint. :rolleyes:

OP, you've done more than enough. If AA is too stupid and incompetent to fix their error, you deserve the money. AMEX merely passes along transactions, so if AA doesn't care, I can't imagine why AMEX would. Just let it sit for 90 days and then deposit the check in a savings account.

The issue I see is that if Amex does get round to paying the OP the money, the value of the payout will raise a flag for manual review and a quick check will show that there was never a transaction for that amount and therefore a subsequent refund is not possible. The initial suspicion will be fraud of some sort, causing all sorts of pain for the OP.

It definitely would be worth DMing the AA twitter team. The OP's issue has happened to me on multiple occasion with AA(for small values), such that I end up getting less refund than I should. I do a redemption and pay £20 in GBP in taxes. Some time later I cancel the redemption. I received a refund of $20 USD (which the card company then converts to GBP). Contacting AA twitter got the problem solved every time. Solving in my case meant simply paying me more money, which is technicially a lot easily that resolving an overpayment. And of course I didn't have an issue of card loyalty points going negative. It is a couple of years since I last cancelled an AA redemption.

The OPs issue sounds the same, except the original currency has a tiny value and therefore an extremely large number is required to make the equivalent of $1000USD. And when they refund, they refund the large number in $USD. It may be that certain tickets are refunded manually and the default currency for the refund is USD, and the operator is so used to doing domestic refunds, they are unaware or miss that they need to set it to match the currency used when the ticket was issued.

Assuming it's still an issue, the twitter team will be aware that the generic issue DOES happen, and will not have to be convinced. Perhaps a screencap of the amex refund would help to prioritise resolution.

Here's a screen cap of what i sent the last time. They responded at the time by saying they'd pass onto the refund team, and then the following day informed me by DM that the refund team had did the required payments to cover the shortfall.

https://cimg9.ibsrv.net/gimg/www.fly...6e9c343a5.jpeg

Positive progress! Corporate is now involved and seems to believe me. Hopefully a resolution occurs soon, and I will be happy to post a timeline summary of everything once resolved including the many dead ends.

Also, please do not message me to donate some of the erroneous refund to you.

How did you get corporate involved?

And sad that you have to add that last line.. but I'm also not surprised.

to get a new/renewal of passport you can be one of the various check types or a money order.

I have a small credit balance, not even close to this, that has now been in my account well past 90 days.

Could also be something like ticket from BOG purchased in COP and the same nominal amount was erroneously refunded in USD.

I asked the rep and she was not sure. She said she was just notified to take care of this issue. Apparently her Leadership is handling the error and liaising with AMEX at the Director level. They still don't know exactly how long this will take to resolve.