Help. A human at Advantage about missing miles
Sep 13, 2024 | 2:57 pm
#1
Original Poster
Join Date: May 2009
Location: EYW, CAE
Programs: Delta 5.6MM, 360, AA 1mm, UA, Hilton Diamond, Hyatt, Marriott
Posts: 38
Help. A human at Advantage about missing miles
We booked 2 round trip business class trips with American Air. CAE to SIN. Lyft driver stood us up so we were late arriving at CAE. Missed getting boarding passes by 2 minutes. Flight still there. Next flight to Boston where we connect to Qatar Air to SIN is full. No option with American so we pay for Delta tickets CLT to BOS and we hop in our car which we had parked at CAE and drove fast to CLT. Called AA on phone while driving and they couldn't tell us if we still had our remaining flights intact. Said we had to go to AA counter at CLT and let them help. Parked at a far flung parking lot with slow shuttle. Get to AA counter. Told agent our problem and he said our flights had been cancelled. He rebooked the same flights and got us return flights to CLT since we had to retrieve car and drive back to CAE. Rest of trip was thankfully uneventful. We have received miles flown for all of our flights flown on American and Qatar Airlines except both of our flights from BOS to DOH with Qatar. Have tried to submit ticket numbers for both of us at the online "missing miles" place but it always says that we don't get credit for those 2 flights. I can't find any way to contact a human to help. Tried three numbers but they are all reservation numbers. Anyone have any advice? It's a significant amount of miles we'd hate to lose.
Sep 13, 2024 | 3:09 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 15,197
We booked 2 round trip business class trips with American Air. CAE to SIN. Lyft driver stood us up so we were late arriving at CAE. Missed getting boarding passes by 2 minutes. Flight still there. Next flight to Boston where we connect to Qatar Air to SIN is full. No option with American so we pay for Delta tickets CLT to BOS and we hop in our car which we had parked at CAE and drove fast to CLT. Called AA on phone while driving and they couldn't tell us if we still had our remaining flights intact. Said we had to go to AA counter at CLT and let them help. Parked at a far flung parking lot with slow shuttle. Get to AA counter. Told agent our problem and he said our flights had been cancelled. He rebooked the same flights and got us return flights to CLT since we had to retrieve car and drive back to CAE. Rest of trip was thankfully uneventful. We have received miles flown for all of our flights flown on American and Qatar Airlines except both of our flights from BOS to DOH with Qatar. Have tried to submit ticket numbers for both of us at the online "missing miles" place but it always says that we don't get credit for those 2 flights. I can't find any way to contact a human to help. Tried three numbers but they are all reservation numbers. Anyone have any advice? It's a significant amount of miles we'd hate to lose.