What happens if AA cancels route on award
May 1, 2024, 1:22 pm
#1
Original Poster
Join Date: Jul 2022
Posts: 355
What happens if AA cancels route on award
Curious given all 787 delays and wondering If I need a backup plan. For instance I have J award on DOH-PHL-DFW at end of December. If due to the 787 delays 1) AA cancels their service to DOH or 2) reduces it from daily, Will AA 1) reroute me on another one world carrier or just cancel my ticket and refund the miles or 2) case 1 or put me on the next flight AA has to PHL.
May 1, 2024, 1:44 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,875
Curious given all 787 delays and wondering If I need a backup plan. For instance I have J award on DOH-PHL-DFW at end of December. If due to the 787 delays 1) AA cancels their service to DOH or 2) reduces it from daily, Will AA 1) reroute me on another one world carrier or just cancel my ticket and refund the miles or 2) case 1 or put me on the next flight AA has to PHL.
In your example if DOH-PHL were changed to only run a few times per week, then the system would most likely auto-rebook you to the day before or after. If DOH-PHL was cancelled all together, then you'd probably log into your reservation and see nothing or just the PHL-DFW flight with a note to call AA. At that point your only real option is to cancel for a full refund and rebook whatever you can at that point.
Of course if there happens to be DOH-DFW partner award availability on that date then it's easy to switch.
May 1, 2024, 4:47 pm
#3
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 6,114
Or DOH-XXX, where XXX has an AA flight to DFW, e.g., JFK/ORD or even somewhere in Europe. AA can force open award space on its own metal. You'd just be subject to award availability on partners.