Question re inventory / 100 hour upgrades / split reservation
Apr 20, 2024, 12:00 pm
#1
Original Poster
Join Date: May 2006
Posts: 606
Question re inventory / 100 hour upgrades / split reservation
Here’s the scenario:
Two passengers both EP, domestic reservation
Requested SWU for both. Didn’t clear by 100 hours.
Noticed that the flight was showing C1 on ExpertFlyer
Called. Asked to cancel the SWU request, then split the reservation, then request comp upgrade, which should immediately go through for one of the two passengers right?
The agent did it but said they can’t request the comp upgrade it just happens in the system. But it’s been a few hours and neither passenger is upgraded. EF is still showing C1.
Is this normal. Is my assumption that being inside the window with C inventory means the upgrade will go through? It’s hours past the 100 hour mark and the J cabin is half empty so I am assuming that it’s not an issue of someone else being ahead of us in line. Even if they were they’d take the C inventory and I wouldn’t see it any more right?
Two passengers both EP, domestic reservation
Requested SWU for both. Didn’t clear by 100 hours.
Noticed that the flight was showing C1 on ExpertFlyer
Called. Asked to cancel the SWU request, then split the reservation, then request comp upgrade, which should immediately go through for one of the two passengers right?
The agent did it but said they can’t request the comp upgrade it just happens in the system. But it’s been a few hours and neither passenger is upgraded. EF is still showing C1.
Is this normal. Is my assumption that being inside the window with C inventory means the upgrade will go through? It’s hours past the 100 hour mark and the J cabin is half empty so I am assuming that it’s not an issue of someone else being ahead of us in line. Even if they were they’d take the C inventory and I wouldn’t see it any more right?
Apr 20, 2024, 12:07 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,875
Here’s the scenario:
Two passengers both EP, domestic reservation
Requested SWU for both. Didn’t clear by 100 hours.
Noticed that the flight was showing C1 on ExpertFlyer
Called. Asked to cancel the SWU request, then split the reservation, then request comp upgrade, which should immediately go through for one of the two passengers right?
The agent did it but said they can’t request the comp upgrade it just happens in the system. But it’s been a few hours and neither passenger is upgraded. EF is still showing C1.
Is this normal. Is my assumption that being inside the window with C inventory means the upgrade will go through? It’s hours past the 100 hour mark and the J cabin is half empty so I am assuming that it’s not an issue of someone else being ahead of us in line. Even if they were they’d take the C inventory and I wouldn’t see it any more right?
Two passengers both EP, domestic reservation
Requested SWU for both. Didn’t clear by 100 hours.
Noticed that the flight was showing C1 on ExpertFlyer
Called. Asked to cancel the SWU request, then split the reservation, then request comp upgrade, which should immediately go through for one of the two passengers right?
The agent did it but said they can’t request the comp upgrade it just happens in the system. But it’s been a few hours and neither passenger is upgraded. EF is still showing C1.
Is this normal. Is my assumption that being inside the window with C inventory means the upgrade will go through? It’s hours past the 100 hour mark and the J cabin is half empty so I am assuming that it’s not an issue of someone else being ahead of us in line. Even if they were they’d take the C inventory and I wouldn’t see it any more right?
That said, if the cabin is only half full and C1 then it's likely that AA will release comp upgrade space at some point, though that could be anytime between now and the flight.
Apr 20, 2024, 12:10 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,376
You could have requested an SWU upgrade for 1 pax after splitting the PNR and that should have gone through (if indeed you were searching EF the right way).
Apr 20, 2024, 12:12 pm
#4
Original Poster
Join Date: May 2006
Posts: 606
Your assumption is incorrect. C space is what you need for a miles/copay or SWU upgrade. R space (upgrade) is what you need for a comp upgrade. There is nowhere to view upgrade R space publicly. Seeing positive C space does not equal a comp upgrade request clearing immediately.
That said, if the cabin is only half full and C1 then it's likely that AA will release comp upgrade space at some point, though that could be anytime between now and the flight.
That said, if the cabin is only half full and C1 then it's likely that AA will release comp upgrade space at some point, though that could be anytime between now and the flight.
Apr 20, 2024, 12:27 pm
#5
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,875
Apr 20, 2024, 1:07 pm
#6
Join Date: Sep 2006
Programs: Some more than others
Posts: 793
Yes, upgrades with both X and R buckets were viewable on EF; however they were removed at least 10 or 15 years ago so as to remove various forms of queue jumping in the upgrade process.
Apr 20, 2024, 1:33 pm
#7
Original Poster
Join Date: May 2006
Posts: 606
I do miss the old days of using the phone system and calling in to press a key and request the upgrade at the perfect time.