CitiBusiness AAdvantage Platinum Mastercard - Loyalty Points Post but 0 Miles
Dec 7, 2023, 9:54 am
#1
Original Poster
Join Date: Aug 2010
Location: ORD
Programs: AA Exec Plat, Marriott Titanium, Hyatt Globalist
Posts: 140
CitiBusiness AAdvantage Platinum Mastercard - Loyalty Points Post but 0 Miles
About two months ago I got a Citibusiness AA Platinum Mastercard. The first statement closed and I reached the sign up bonus threshold. The statement showed the appropriate number of miles to be deposited (spend + spending bonus + signup bonus) and the right number of loyalty points. BUT only the LP's posted, along with 0 miles. They definitely were not deposited in a different transaction. Citi is saying that it's AA's problem and they need to resolve this, AA was of course confused and unhelpful about the problem. Has this happened to anyone else? How did you resolve it? It's almost 90k miles so I don't want to let it slip.
I feel like there have been a LOT of Citi/AA miles deposit issues lately.
I feel like there have been a LOT of Citi/AA miles deposit issues lately.
Dec 7, 2023, 9:57 am
#2
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
About two months ago I got a Citibusiness AA Platinum Mastercard. The first statement closed and I reached the sign up bonus threshold. The statement showed the appropriate number of miles to be deposited (spend + spending bonus + signup bonus) and the right number of loyalty points. BUT only the LP's posted, along with 0 miles. They definitely were not deposited in a different transaction. Citi is saying that it's AA's problem and they need to resolve this, AA was of course confused and unhelpful about the problem. Has this happened to anyone else? How did you resolve it? It's almost 90k miles so I don't want to let it slip.
I feel like there have been a LOT of Citi/AA miles deposit issues lately.
I feel like there have been a LOT of Citi/AA miles deposit issues lately.
Dec 7, 2023, 9:59 am
#3
Original Poster
Join Date: Aug 2010
Location: ORD
Programs: AA Exec Plat, Marriott Titanium, Hyatt Globalist
Posts: 140
Dec 7, 2023, 10:02 am
#4
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Maybe I'm confused. There was a thread started about 2-4 weeks ago about a business credit card where someone complained that they got LP and no miles. The issue was that the miles went to the business account and the LP went to the individual account.
Dec 9, 2023, 7:27 am
#6
Join Date: Aug 2022
Posts: 4
Aspirant, did you ever get your miles?
Having same issue. Met the citibusiness sign up bonus spend and shows it in my actual citi statement +75K points. But when I log into my AA advantage account it has an option of personal or business. The personal account only shows the 7K (what i spend on the credit card) loyalty points but nothing in the award miles. When I select Business account (new never had this before) it shows the loyalty miles but no 75K award miles.
Having same issue. Met the citibusiness sign up bonus spend and shows it in my actual citi statement +75K points. But when I log into my AA advantage account it has an option of personal or business. The personal account only shows the 7K (what i spend on the credit card) loyalty points but nothing in the award miles. When I select Business account (new never had this before) it shows the loyalty miles but no 75K award miles.
Dec 9, 2023, 8:17 am
#7
Join Date: Jun 2002
Posts: 553
Aspirant, did you ever get your miles?
Having same issue. Met the citibusiness sign up bonus spend and shows it in my actual citi statement +75K points. But when I log into my AA advantage account it has an option of personal or business. The personal account only shows the 7K (what i spend on the credit card) loyalty points but nothing in the award miles. When I select Business account (new never had this before) it shows the loyalty miles but no 75K award miles.
Having same issue. Met the citibusiness sign up bonus spend and shows it in my actual citi statement +75K points. But when I log into my AA advantage account it has an option of personal or business. The personal account only shows the 7K (what i spend on the credit card) loyalty points but nothing in the award miles. When I select Business account (new never had this before) it shows the loyalty miles but no 75K award miles.
Dec 10, 2023, 8:40 am
#9
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,828
Had my first statement close recently. Saw the LPs post to my personal account. Based on this thread i accessed the business account for the first time and indeed the miles were there. FWIW.
I am going to let the miles accumulate in the business account as i dont see a reason to transfer until needed for an award, and i think they can be transferred to another member in the business account so more options.
I am going to let the miles accumulate in the business account as i dont see a reason to transfer until needed for an award, and i think they can be transferred to another member in the business account so more options.
Dec 10, 2023, 9:39 am
#10
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,217
Dec 12, 2023, 12:49 pm
#11
Join Date: Mar 2015
Location: MSP
Programs: Marriott Platinum, DL Silver
Posts: 20
Dec 14, 2023, 12:34 pm
#13
Join Date: Oct 2020
Programs: IHG Diamond Ambassador, Marriott Platinum, GHA Discovery Titanium, Accor Gold, LH Senator
Posts: 75
I'm also having the same issue! Please let us know if you figure out a way to transfer the points that are in your AAdvantage Business account back to Personal AAdvantage account. I've called AAdvantage several times and they keep telling me that AAdvantage Business accounts are only serviced by chat or email. There are no live agents who can assist!!!!
Dec 14, 2023, 12:39 pm
#14
Join Date: Oct 2020
Programs: IHG Diamond Ambassador, Marriott Platinum, GHA Discovery Titanium, Accor Gold, LH Senator
Posts: 75
I found a reference on the AAdvantage Business account which explains how to tranfer points to a Personal account. However, there is a HUGE issue I just noticed because it states that "To use your company’s miles, your account must have a minimum of 5 active, registered business travelers and spend $5,000 USD on eligible flights over 12 consecutive months." I am a sole proprietor and do not plan to spend $5k on flights. What are customers like myself supposed to do in order to access and use our miles?
https://aadvantagebusiness.aa.com/co...deem-guide.pdf
https://aadvantagebusiness.aa.com/co...deem-guide.pdf
Dec 14, 2023, 1:23 pm
#15
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,217
I found a reference on the AAdvantage Business account which explains how to tranfer points to a Personal account. However, there is a HUGE issue I just noticed because it states that "To use your company’s miles, your account must have a minimum of 5 active, registered business travelers and spend $5,000 USD on eligible flights over 12 consecutive months." I am a sole proprietor and do not plan to spend $5k on flights. What are customers like myself supposed to do in order to access and use our miles?
https://aadvantagebusiness.aa.com/co...deem-guide.pdf
https://aadvantagebusiness.aa.com/co...deem-guide.pdf