American Airlines Not Responding to Inquiry for Lost Ring on an AA flight
Nov 26, 2023, 7:55 pm
#1
Original Poster
Join Date: Nov 2016
Posts: 556
American Airlines Not Responding to Inquiry for Lost Ring on an AA flight
Does anyone have a good contact to get American to respond to questions regarding a lost ring on an AA flight?
Here is the story:
I just found out that a family member lost a valuable ring on an American Airlines 777 flight in the business class cabin. She went to sleep and upon waking realized that the ring was no longer on her finger. The cabin was cold and it seems like the ring slipped off while she was sleeping.
Flight attendants on the flight took apart the flat-bed seat as much as they could to look for the ring, but it was not found. (They said seats eat all sorts of things.) A report was taken on the plane.
Flight attendants said that every so often a plane is given a once over for maintenance and cleaning, and that the ring might be found during that process. Is anyone familiar with what they are referring to and what occurs during this process?
A report was also filed online once home. The tail number was requested (they didn't get it when the incident occurred). And they requested any information about searches for the ring, as well as information about when the plane would go into maintenance.
Even after several follow-ups, American has not responded with requested information about the plane's tail number and maintenance schedule.
The flight was in August 2023. Does American still have a record of which tail number operated on the flight they took? And how can I elevate this to get better answers.
Here is the story:
I just found out that a family member lost a valuable ring on an American Airlines 777 flight in the business class cabin. She went to sleep and upon waking realized that the ring was no longer on her finger. The cabin was cold and it seems like the ring slipped off while she was sleeping.
Flight attendants on the flight took apart the flat-bed seat as much as they could to look for the ring, but it was not found. (They said seats eat all sorts of things.) A report was taken on the plane.
Flight attendants said that every so often a plane is given a once over for maintenance and cleaning, and that the ring might be found during that process. Is anyone familiar with what they are referring to and what occurs during this process?
A report was also filed online once home. The tail number was requested (they didn't get it when the incident occurred). And they requested any information about searches for the ring, as well as information about when the plane would go into maintenance.
Even after several follow-ups, American has not responded with requested information about the plane's tail number and maintenance schedule.
The flight was in August 2023. Does American still have a record of which tail number operated on the flight they took? And how can I elevate this to get better answers.
Last edited by EQDsSUCK; Nov 26, 2023 at 10:03 pm
Nov 27, 2023, 2:32 am
#2
Join Date: Apr 2018
Location: LON, between FAB and EGTD
Programs: OWS - AA Lifetime Platinum, BA nobody (blue)
Posts: 895
Does anyone have a good contact to get American to respond to questions regarding a lost ring on an AA flight?
Here is the story:
I just found out that a family member lost a valuable ring on an American Airlines 777 flight in the business class cabin. She went to sleep and upon waking realized that the ring was no longer on her finger. The cabin was cold and it seems like the ring slipped off while she was sleeping.
Flight attendants on the flight took apart the flat-bed seat as much as they could to look for the ring, but it was not found. (They said seats eat all sorts of things.) A report was taken on the plane.
Flight attendants said that every so often a plane is given a once over for maintenance and cleaning, and that the ring might be found during that process. Is anyone familiar with what they are referring to and what occurs during this process?
A report was also filed online once home. The tail number was requested (they didn't get it when the incident occurred). And they requested any information about searches for the ring, as well as information about when the plane would go into maintenance.
Even after several follow-ups, American has not responded with requested information about the plane's tail number and maintenance schedule.
The flight was in August 2023. Does American still have a record of which tail number operated on the flight they took? And how can I elevate this to get better answers.
Here is the story:
I just found out that a family member lost a valuable ring on an American Airlines 777 flight in the business class cabin. She went to sleep and upon waking realized that the ring was no longer on her finger. The cabin was cold and it seems like the ring slipped off while she was sleeping.
Flight attendants on the flight took apart the flat-bed seat as much as they could to look for the ring, but it was not found. (They said seats eat all sorts of things.) A report was taken on the plane.
Flight attendants said that every so often a plane is given a once over for maintenance and cleaning, and that the ring might be found during that process. Is anyone familiar with what they are referring to and what occurs during this process?
A report was also filed online once home. The tail number was requested (they didn't get it when the incident occurred). And they requested any information about searches for the ring, as well as information about when the plane would go into maintenance.
Even after several follow-ups, American has not responded with requested information about the plane's tail number and maintenance schedule.
The flight was in August 2023. Does American still have a record of which tail number operated on the flight they took? And how can I elevate this to get better answers.
https://www.flightera.net
Nov 27, 2023, 10:47 am
#4
Original Poster
Join Date: Nov 2016
Posts: 556
This might help you, so long as you have the flight number.
https://www.flightera.net
https://www.flightera.net
Nov 27, 2023, 11:06 am
#5
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,378
Thank you! Now that I have the tail number, to go along with her seat number, do you think its possible that AA would do a thorough search of that seat area when the plane goes in for maintenance? I am still looking for a POC somewhere high up so I can communicate with someone who can take action.
Nov 27, 2023, 11:27 am
#6
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,399
Many jewelry insurance policies do include replacement of lost items. A family member lost a ring insured by Jewelers Mutual and had minimal issues getting it replaced.
Nov 27, 2023, 12:00 pm
#9
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,399
Or it fell off the finger and landed in the aisle and someone picked it up?
No personal experience, but I think it’s unlikely that AA has a system that lets them track a “search” task for when the aircraft goes into maintenance at some future point in time. Maybe if they happen to find the ring down the road, they are able to look through lost item reports and find the rightful owner, but that wouldn’t require intervention from some higher up at AA, just some honest employees or contractors.
No personal experience, but I think it’s unlikely that AA has a system that lets them track a “search” task for when the aircraft goes into maintenance at some future point in time. Maybe if they happen to find the ring down the road, they are able to look through lost item reports and find the rightful owner, but that wouldn’t require intervention from some higher up at AA, just some honest employees or contractors.
Nov 27, 2023, 12:34 pm
#10
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Or it fell off the finger and landed in the aisle and someone picked it up?
No personal experience, but I think it’s unlikely that AA has a system that lets them track a “search” task for when the aircraft goes into maintenance at some future point in time. Maybe if they happen to find the ring down the road, they are able to look through lost item reports and find the rightful owner, but that wouldn’t require intervention from some higher up at AA, just some honest employees or contractors.
No personal experience, but I think it’s unlikely that AA has a system that lets them track a “search” task for when the aircraft goes into maintenance at some future point in time. Maybe if they happen to find the ring down the road, they are able to look through lost item reports and find the rightful owner, but that wouldn’t require intervention from some higher up at AA, just some honest employees or contractors.
Nov 27, 2023, 1:32 pm
#11
Join Date: Jun 2005
Posts: 22
Make sure you file a report with AA Lost and Found since it was on the plane. It really works. Don't rely on the FA's flight report. I've gotten back electronics and my daughter just got her MacBook Pro back in Tokyo the next day
https://www.aa.com/i18n/customer-ser...-and-found.jsp
https://www.aa.com/i18n/customer-ser...-and-found.jsp