Exec Plat card missing with wallet

Old Nov 26, 2023, 3:38 pm
  #1  
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Exec Plat card missing with wallet

The main advantage of this card is the phone number. My wallet with a lot of travel related cards went missing yesterday. I don't think the phone number should be publicized but can another Plat Exec member message me the number. In the meanwhile sorting out all the other items missing. Any help much appreciated
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Old Nov 26, 2023, 3:39 pm
  #2  
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+1 800 843 6200

The number isn't a secret. It validates your phone number when calling. If you call from another, non-registered phone, it will prompt you for your AA number and then redirect you.
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Old Nov 26, 2023, 3:39 pm
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Originally Posted by dwugson
The main advantage of this card is the phone number. My wallet with a lot of travel related cards went missing yesterday. I don't think the phone number should be publicized but can another Plat Exec member message me the number. In the meanwhile sorting out all the other items missing. Any help much appreciated
It doesn't matter what number you call the system recognizes your status and prioritizes your call based on that. There's no secret number for EXP that I know of.
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Old Nov 26, 2023, 3:41 pm
  #4  
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Thanks for the rapid responses. Having renewed for an additional year this was especially frustrating.
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Old Nov 26, 2023, 3:46 pm
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Originally Posted by dwugson
Thanks for the rapid responses. Having renewed for an additional year this was especially frustrating.
Recommend adding it in your phone as a contact. Easier to quickly call in a pinch.

The main thing is your AA frequent flyer number. If you call any AA number, it will route you based on this. Especially important if you use skype or some other VOIP service to call from abroad/call an international desk. Unless you have the service linked to your registered phone with AA, it will prompt you for your AA FFN.

Good luck on the rest of the stuff. I don't envy anyone having to deal with the DMV
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Old Nov 26, 2023, 5:56 pm
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Originally Posted by Antarius
+1 800 843 6200

The number isn't a secret. It validates your phone number when calling. If you call from another, non-registered phone, it will prompt you for your AA number and then redirect you.
Originally Posted by dwugson
Thanks for the rapid responses. Having renewed for an additional year this was especially frustrating.
Originally Posted by Antarius
Recommend adding it in your phone as a contact. Easier to quickly call in a pinch.
The number is also listed under "Contact American" in the app.

They've also stopped mailing EXP cards, unfortunately, so even AA views them as not needed.
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Old Nov 26, 2023, 7:27 pm
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The number is listed in the pass details if you add your AAdvantage card to your iPhone wallet, and you can just tap on it to call it when needed.
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