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Originally Posted by beachfan
(Post 35643032)
Carlos speaks wisely (except I'm not a fan of the seats)..
AA could triple what they spend on wine and I still wouldn't drink it. Emirates, JAL, Cathay have drinkable wine in First, but even then, the wine in J is weak. It's all about the hard product. The 772 coffin style J seats are weak. At one point, when the 77W seats were relatively new, they had the best in class. They need ot focus on that, not doors to make the coffin complete. |
I hate to say it but after trying the adient ascent on QRs 789s, imho it’s an absolute downgrade compared to both the 77W (which is my favorite J seat after the Apex suites seen on JL and preferable to qsuites) seats and the super diamonds on the 772/789s. Much tighter around the shoulders and an even smaller footwell to boot.
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Originally Posted by beachfan
(Post 35643032)
It's all about the hard product. The 772 coffin style J seats are weak. At one point, when the 77W seats were relatively new, they had the best in class. They need ot focus on that, not doors to make the coffin complete.
That door is such a joke. When walking down the aisle, one can 100% see every single seat and what people are doing, so much for privacy. The orientation of the seats already makes for a private seat as people are looking away from each other on both sides of the aisle. The door is pointless. Oh wait. It did serve a purpose. The BA FA at one point after dinner, closed my door while I was fully awake. I felt like she was saying "I'm done with you, go to sleep". LOL. |
Originally Posted by carlosdca
(Post 35643301)
I recently flew on the new BA business class seats with the door.
That door is such a joke. When walking down the aisle, one can 100% see every single seat and what people are doing, so much for privacy. The orientation of the seats already makes for a private seat as people are looking away from each other on both sides of the aisle. The door is pointless. Oh wait. It did serve a purpose. The BA FA at one point after dinner, closed my door while I was fully awake. I felt like she was saying "I'm done with you, go to sleep". LOL. https://cimg0.ibsrv.net/gimg/www.fly...33a911a4c5.png |
Originally Posted by Antarius
(Post 35643113)
Regarding the OPs question - to make AA J better, they need someone with authority running the cabin. Right now, it's a bunch of equals with no supervision. Some do great, others largely exist on the plane sight unseen and some are like Stasi prison guards. Until there is an actual Purser on board with the ability to manage the flight, AA will continue to have hit or miss and industry trailing service and soft product.
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Originally Posted by pauleeepaul
(Post 35643375)
I doubt this is likely. It would take a severe downward turn in business performance to get the union to the table. At a level of cash burn that AA could not sustain. A prisoners dilemma, if you will.
As long as AA hires vision-free people like Arpey, Isom etc. and APFA continue to grossly redefine the word professional nothing will change. |
I used to think the door in J is hokey and ineffective.
but after several flights in BA J I have come to really like and appreciate it. It does increase privacy and makes it less likely that two persons passing each other in the aisle step into my space. I do sleep better and rest better with a door. So I find I rate my flight better with a door than without. As to the quality of flight attendants, I believe that JetBlue is on the right track. JetBlue trains, a cadre of specialized mint class flight attendants. They are paid more and must undergo special selection tests and special training. They take special pride in their work. Singapore Airlines also especially selects its premium class flight attendants. |
Originally Posted by gophish11
(Post 35639940)
Does AA require (or intend to implement) a specific training programme for Flagship FAs? I find that when airlines tend to do these J/F oriented programs that standards are more rigidly adhered to and customer outcomes tend to at least be more uniform, if not also better. |
Originally Posted by wutlol
(Post 35643818)
Does AA require (or intend to implement) a specific training programme for Flagship FAs? I find that when airlines tend to do these J/F oriented programs that standards are more rigidly adhered to and customer outcomes tend to at least be more uniform, if not also better. |
To address OP's original premise....
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Originally Posted by jtav559
(Post 35645185)
To address OP's original premise....
FA training for soft product / service - FAs bid for the routes and cabin they want to work on. The prioritization of who is at the top and gets what they want is not based on training, is not based on performance. Seniority trumps everything else. You can train the FAs as much as you want, but that' not going to change how the FAs perform as there is no accountability. |
Originally Posted by carlosdca
(Post 35645288)
There is not a dedicated group of FAs that are assigned to flagship cabins.
FAs bid for the routes and cabin they want to work on. The prioritization of who is at the top and gets what they want is not based on training, is not based on performance. Seniority trumps everything else. You can train the FAs as much as you want, but that' not going to change how the FAs perform as there is no accountability. It is a shame that the union contracts have devolved from representing a competent and professional workforce, to simply protecting members job spot at all costs - on the job performance, skill, and ability be damned. |
Originally Posted by S80
(Post 35640015)
Of course, but there's actually plans to open one there (and at PHL).
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Originally Posted by jerseytom
(Post 35646837)
Source on that? I'd heard of the PHL work but not CLT.
I suppose at some point it could change though. Frankly, I think CLT probably has more long haul international than LAX at this point, so it would make sense. But I can find no evidence/source that AA has ever used the word "Flagship Lounge" with respect to CLT. Regards |
I really don't think Dine on Demand is asking too much, especially for pre-orders. How difficult is it to cook a meal when the passenger wants it? I actually did a pseudo-Dine on Demand in May on AA. I had forgotten that I did the pre-order and filled up too much in the LHR CX lounge. I asked the FA if it was possible to delay my meal and she had to ask the purser but did agree to bring it a bit later. I actually wouldn't do it again because the conversation was uncomfortable, but effective. An official QR style Dine on Demand doesn't really create a ton of extra work for the FA's and would allow people to eat a nice meal in the lounge then have their onboard meal nearer the end of the flight which is really what I prefer if there's a good lounge at the departure airport.
The only other request I can think of for Flagship, please stop taking the headphones away a full hour before landing. That's offensive, they are 3 pronged and useless in most consumer devices, I promise I'm not going to steal them. AA is one of the very very few airlines that still takes them away prior to landing. |
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