Possible end to 24 hold?
Sep 15, 2022, 10:25 am
#46
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,248
They still offered it on some routes sometimes. Then sometime in 2018 or so, it came back to pretty much all routes. Not totally sure why, but if history is any guidance, we will see some situations get offers to hold and some without.
Sep 15, 2022, 1:16 pm
#47
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL PM, Bonvoy Titanium (Plat Life), HH G, Amtrak, B6, MR
Posts: 1,548
Disappointing, for sure. But a far more valuable feature is being able to put an award reservation on hold, particularly to figure out how to top off the mileage balance. I totally hate this with DL where I find what I want, but I can't buy it because I'm short miles, and I can't put it on hold either while I transfer MR points, and now I have to risk losing the space while I wait.
Sep 15, 2022, 1:41 pm
#48
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Sadly I can’t see this test failing. I’m sure they will measure the number of bookings completed by the web vs. requiring an agent to ticket. Plus I’m sure the proportion of tickets sold and subsequently cancelled will be lower than bookings put on hold and expired = revenue enhancement.
Sep 15, 2022, 6:20 pm
#49
Join Date: Dec 2005
Location: Scottsdale/NYC/NC & the Sky
Programs: AA Executive Platinum (3 Million Mile Club), Global Entry
Posts: 117
Companies do tests on subsets of customers all the time.
Sadly I can’t see this test failing. I’m sure they will measure the number of bookings completed by the web vs. requiring an agent to ticket. Plus I’m sure the proportion of tickets sold and subsequently cancelled will be lower than bookings put on hold and expired = revenue enhancement.
Sadly I can’t see this test failing. I’m sure they will measure the number of bookings completed by the web vs. requiring an agent to ticket. Plus I’m sure the proportion of tickets sold and subsequently cancelled will be lower than bookings put on hold and expired = revenue enhancement.
Sep 15, 2022, 7:09 pm
#52
Join Date: Sep 2008
Location: DCA
Programs: AA EXP
Posts: 122
Had this exact problem yesterday. Went to book a flight online with a flight credit. The system couldn’t apply the flight credit and told me to contact reservations. When I contacted reservations in the web chat, the person told me to place the reservation on hold then contact them with the PNR to apply the credit… problem was there was no hold button. So had to have the agent do everything from start to finish. Not efficient at all for this one.
Sep 15, 2022, 7:15 pm
#53
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 890
Sep 16, 2022, 6:58 am
#54
Join Date: Sep 2005
Location: MHK
Programs: AA Exec Plat - some level of status in IHG, Marriot & HIlton
Posts: 1,516
Companies do tests on subsets of customers all the time.
Sadly I can’t see this test failing. I’m sure they will measure the number of bookings completed by the web vs. requiring an agent to ticket. Plus I’m sure the proportion of tickets sold and subsequently cancelled will be lower than bookings put on hold and expired = revenue enhancement.
Sadly I can’t see this test failing. I’m sure they will measure the number of bookings completed by the web vs. requiring an agent to ticket. Plus I’m sure the proportion of tickets sold and subsequently cancelled will be lower than bookings put on hold and expired = revenue enhancement.
Sep 16, 2022, 7:33 pm
#58
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,159
Sep 17, 2022, 7:18 am
#59
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
I actually experienced possibly a "test" of this last night which forced me to call the Exec Plat Desk to get what I needed done... UA charges a fee structure to hold for different numbers of days... I like the ability to hold which makes it convenient for decision making for sure.