Award Flight Schedule Change Rebook?

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Aug 30, 2022, 8:18 am

robertw477

Original Poster

Join Date: Dec 2001

Location: Coconut Creek, FL

Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM

Posts: 975

Award Flight Schedule Change Rebook?

I have an award flight that had the schedule changed by American. Can I get them to change this flight to the next day if there is award availability even if the award is no longer at the lowest level? Right now I am Exec Plat. I rarely change tix and dont know the current policy.

Aug 30, 2022, 8:32 am

MathMusic

Join Date: Aug 2017

Programs: AA PLT, IHG Spire

Posts: 551

If the change you want to make is less than 24 hours from the original flight you have a decent shot of getting them to change it. With a schedule change any flight with seats can usually be chosen, it doesn't need to be at a low level.

I have had luck removing overnight layovers, simplifying routings to one stops instead of two or three, and I think I have turned redeye flights to next calendar day, but that was like 11 pm to 12:30 am the same evening.

Aug 30, 2022, 8:37 am

Eastbay1K

FlyerTalk Evangelist

Join Date: Jul 1999

Location: Over the Bay Bridge, CA

Programs: Jumbo mas

Posts: 38,638

Quote:

Originally Posted by MSPeconomist

It depends on the nature of the schedule change (additional connection? MCT violation?) and how large it was. YMMV.

Do you have any direct experience with schedule changes on AA? I thought most if not all of your experience is on DL.

Aug 30, 2022, 10:18 am

robertw477

Original Poster

Join Date: Dec 2001

Location: Coconut Creek, FL

Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM

Posts: 975

Quote:

Originally Posted by Eastbay1K

Do you have any direct experience with schedule changes on AA? I thought most if not all of your experience is on DL.

I have lifetime Plat on AA and EXP currently. I rarely have any changes to an award flight other than outright cancellations.Delta in the past at least when I was Diamond, did not have much of an issue.

Aug 30, 2022, 10:20 am

redtop43

Join Date: May 2008

Location: PHL (kinda, no airport is really close)

Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!

Posts: 4,551

I was recently on an 8:45PM departure and it was cancelled and I was moved to 7:00PM. I really wanted a much earlier flight but the 8:45 was much cheaper (in miles). When they moved me to the 7:00, I called and was able to get moved to the 4:00PM, which was my first choice in the first place.

A different day might be a stretch, but it can't hurt to ask.

Fly2Connect likes this.

Aug 30, 2022, 10:52 am

USFlyerUS

Join Date: Feb 2003

Location: Washington, DC

Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold

Posts: 3,212

Quote:

Originally Posted by robertw477

I have lifetime Plat on AA and EXP currently. I rarely have any changes to an award flight other than outright cancellations.

AA won't care about this. I'm a MM and have been EP or CP under US Airways for 20+ years. What I've done for AA in the past matters none on what happens during a schedule change, for better or worse.

The question, as someone else posted, is how drastic was the schedule change. It's usually very easy to pick any other flights around the time of the original one, but moving an entire day is a bit harder unless it's a drastic schedule change.

Aug 30, 2022, 12:36 pm

beachfan

Join Date: Sep 2002

Location: Thousand Oaks, Ca., USA

Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver

Posts: 8,315

I had a 35 minute time change, was successful in getting it moved to the next day.

if you use the callback feature, this isn’t something the callback person can go, you must be with the exec plat or plat pro if the change isn’t more than 4 hours.

anyone have experience with co-terminals, like switching from FLL to MIA or Long beach to Lax.