Pax has COVID - refund available?

Old Jun 8, 22, 11:12 am
  #1  
Original Poster
 
Join Date: Apr 2008
Location: FLL/MIA
Programs: AA EXP; AC 75K; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 974
Pax has COVID - refund available?

My sister seems to think that her MIA-GRU J ticket is refundable if she contracts COVID and cannot fly.

Tix is a nonrefundable fare but she insists airlines allow refunds (not just credits) if the passenger tests positive.

Sounds absurd to me. Did I miss something or is she mistaken?
HofstraJet is offline  
Old Jun 8, 22, 11:20 am
  #2  
 
Join Date: Apr 2012
Location: NYC
Programs: QF LTG
Posts: 1,119
Originally Posted by HofstraJet View Post
My sister seems to think that her MIA-GRU J ticket is refundable if she contracts COVID and cannot fly.

Tix is a nonrefundable fare but she insists airlines allow refunds (not just credits) if the passenger tests positive.

Sounds absurd to me. Did I miss something or is she mistaken?
sounds wrong to me too. Not the airlines fault if she catches Covid. If she has travel insurance it may cover it.
PbodyPhoto is offline  
Old Jun 8, 22, 11:21 am
  #3  
 
Join Date: Nov 2019
Location: The part of NC where we have electricity, paved roads, and high school diplomas.
Programs: AA Platinum
Posts: 3,074
They may choose do so, but it is not certain. AA's terms doesn't address it.
Even getting travel credits would be a stretch.
They may offer free rebooking.
There is travel insurance that covers travel cancellations because of covid.

Last edited by WindowSeatFlyer; Jun 8, 22 at 11:26 am
WindowSeatFlyer is online now  
Old Jun 8, 22, 11:24 am
  #4  
 
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 2,296
COVID does not make a non-refundable ticket suddenly refundable. It hasn't ever. What COVID has done is relaxed the time to re-use travel credits, but even that has tightened back up.
boss315 likes this.
USFlyerUS is offline  
Old Jun 8, 22, 11:30 am
  #5  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 9,198
Evidently AA still has some sort of policy that may allow one free change within 7 days of original flight date should the passenger be unable to fly. See Gary's recent article below on the subject.

But, as mentioned a nonrefundable fare doesn't suddenly become fully refundable should a pax be unable to fly.

https://viewfromthewing.com/theres-h...-policies-end/
JJeffrey is offline  
Old Jun 8, 22, 11:58 am
  #6  
Original Poster
 
Join Date: Apr 2008
Location: FLL/MIA
Programs: AA EXP; AC 75K; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 974
Thanks, everyone. That's what I thought. Now, to explain this to her. *sigh*
HofstraJet is offline  
Old Jun 8, 22, 3:48 pm
  #7  
Hilton Contributor BadgeMarriott Contributor Badge
 
Join Date: Oct 2016
Posts: 183
Originally Posted by HofstraJet View Post
Thanks, everyone. That's what I thought. Now, to explain this to her. *sigh*
Airlines may give some flexibility though as to entice passengers who have covid not to fly. My parents were exposed to covid three times within the week before their flights (on alaska) each time they had non-refundable flights and Alaska was willing to offer travel credit (not a refund) because they didn't want to fly after being exposed.
kbooks66 is offline  
Old Jun 8, 22, 5:11 pm
  #8  
PHL
 
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 9,276
If she's convinced that her J fare is refundable, she can read her fare rules. She can also call AA for clarification on her specific fare rules. But, as said - if she didn't buy travel insurance and it's not a fully refundable fare, she may be facing a flight credit to use in the coming 12 months.
PHL is online now  
Old Jun 8, 22, 6:51 pm
  #9  
 
Join Date: Oct 2014
Posts: 8,528
Originally Posted by kbooks66 View Post
Airlines may give some flexibility though as to entice passengers who have covid not to fly. My parents were exposed to covid three times within the week before their flights (on alaska) each time they had non-refundable flights and Alaska was willing to offer travel credit (not a refund) because they didn't want to fly after being exposed.
But anyone can cancel for a travel credit.
nk15, ijgordon, etiene and 1 others like this.
VegasGambler is offline  

Thread Tools
Search this Thread