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-   -   Big Pushback From TSA when using the priority Lane At IAH (https://www.flyertalk.com/forum/american-airlines-aadvantage/2070261-big-pushback-tsa-when-using-priority-lane-iah.html)

SAT Lawyer Feb 28, 2022 3:41 pm


Originally Posted by D3KingAmerican (Post 34031716)
i most certainly do . Should I be able to use that line to the far left for pre check ? The tsa supervisor i spoke with seemed uninformed

Since you're PreCheck, do what I always do the next time you are at IAH Terminal A head for the security checkpoint on the north side of the terminal and the PreCheck lane which is at the far right. Then, after you clear security, turn left twice and take a short walk over to the AA gates.

D3Kingg Feb 28, 2022 3:44 pm


Originally Posted by SAT Lawyer (Post 34033437)
Since you're PreCheck, do what I always do the next time you are at IAH Terminal A head for the security checkpoint on the north side of the terminal and the PreCheck lane which is at the far right. Then, after you clear security, turn left twice and take a short walk over to the AA gates.

Exactly. After I landed just now at IAH I took a look at the other side of Terminal A and there is a tsa pre check. Thank you to all for the insights and feedback 👍

RRROOO Feb 28, 2022 3:57 pm


Originally Posted by D3KingAmerican (Post 34033447)
Exactly. After I landed just now at IAH I took a look at the other side of Terminal A and there is a tsa pre check. Thank you to all for the insights and feedback 👍


I find the IAH airport confusing. I don't know if they are remodeling or what..but signage to ANYWHERE is lacking . We had a similar issue last year in IAH with UA.
Signage did not say "TSA PRECHECK". The sign referred to Unite Elite Mileage Plus. Nobody seemed to know where TSA precheck was I ended up using the UA Elite line..and I was fine.

s0ssos Feb 28, 2022 4:02 pm


Originally Posted by VegasGambler (Post 34032627)
If AA is not providing the service that they advertise then complain to AA. TSA has no obligation to let you skip the line because you are traveling first class.


Originally Posted by VegasGambler (Post 34033029)
Why should a government agency give priority to people who pay AA more money? If AA is willing to pay the additional cost of the extra employees to screen their elite passengers, then fine. Otherwise it's paid for with taxpayer money and you get the same service as anyone else.

Wait, so what is the arrangement between CLEAR and TSA that people get to skip the line in CLEAR? There is no money involved? Nothing at all? CLEAR just say "pretty please" and TSA said ok.

VegasGambler Feb 28, 2022 4:15 pm


Originally Posted by s0ssos (Post 34033485)
Wait, so what is the arrangement between CLEAR and TSA that people get to skip the line in CLEAR? There is no money involved? Nothing at all? CLEAR just say "pretty please" and TSA said ok.

Of course there is money involved.

Please reread what I'm saying. I'm saying that if AA (possibly along with other airlines) pays to have a dedicated line for their elites and premium cabin passengers, that's fine. But if not then you are SOL. Other posters seem to think that the TSA should let you through first just because you are elite and/or premium cabin, whether there was an arrangement with the airline or not. And that's just ridiculous.

In this case the OP described what is clearly NOT a priority line (he even said that the only people he ever saw in it was summertime in a wheelchair and their family). He send to think that he has a right to use it and skip the line because of his status of whatever. He should have been sent to the back of the line just like everyone else.

s0ssos Feb 28, 2022 4:20 pm


Originally Posted by VegasGambler (Post 34033537)
Of course there is money involved.

Please reread what I'm saying. I'm saying that if AA (possibly along with other airlines) pays to have a dedicated line for their elites and premium cabin passengers, that's fine. But if not then you are SOL. Other posters seem to think that the TSA should let you through first just because you are elite and/or premium cabin, whether there was an arrangement with the airline or not. And that's just ridiculous.

In this case the OP described what is clearly NOT a priority line (he even said that the only people he ever saw in it was summertime in a wheelchair and their family). He send to think that he has a right to use it and skip the line because of his status of whatever. He should have been sent to the back of the line just like everyone else.

I mean, I know it is OT but what right do CLEAR patients have to skip the line? I would argue that it is the same as this poster skipping the line.

seigex Feb 28, 2022 4:34 pm

IAH TSA is the worst that I've dealt with. I got yelled at in 2019 for having my laptop in my bag while going through precheck, me telling the TSA agent that it's a benefit of precheck to not have to take out my laptop (which was a pain in the ...) just made him visibly irritated. I ended up acquiescing, so I didn't miss my flight and was blown off by the complaint line telling me that agents have a right to change the rules as they see fit.

s0ssos Feb 28, 2022 5:04 pm


Originally Posted by seigex (Post 34033586)
IAH TSA is the worst that I've dealt with. I got yelled at in 2019 for having my laptop in my bag while going through precheck, me telling the TSA agent that it's a benefit of precheck to not have to take out my laptop (which was a pain in the ...) just made him visibly irritated. I ended up acquiescing, so I didn't miss my flight and was blown off by the complaint line telling me that agents have a right to change the rules as they see fit.

Basically their advertising is false.
They state "TSA PreCheck® hours are subject to change based on operational needs. TSA incorporates unpredictable security measures throughout the airport and no passenger is guaranteed expedited screening."

I wonder if anybody ever told those idiots who run Precheck that compliance to (stupid) instructions has no relationship to whether or not someone is going to bomb the plane.

seigex Feb 28, 2022 5:07 pm


Originally Posted by s0ssos (Post 34033652)
Basically their advertising is false.
They state "TSA PreCheck® hours are subject to change based on operational needs. TSA incorporates unpredictable security measures throughout the airport and no passenger is guaranteed expedited screening."

I wonder if anybody ever told those idiots who run Precheck that compliance to (stupid) instructions has no relationship to whether or not someone is going to bomb the plane.

In this instance, this was one of those combined lines where i had the laminated paper saying I was precheck, the guy was just being an idiot, then stuck to his guns when I corrected him. I do love the addition of "unpredictable security measures" in that though. It's the perfect cover for incompetence.

Antarius Feb 28, 2022 5:21 pm

In IAH Terminal A, the AA and NK side (gates 18-27 I believe) has 2 lines
1. Regular
2. Clear

There used to be a priority line

The other side (low A gates) has 3 lines
1. Regular
2. Pre
3. Clear

This also used to have a priority line

In order to use pre, you have to go on the low A gate side and take the connector walkway. About a 8 minute walk. If you use the AA side (High A gates), they will hand you a slip that allows you to go through the metal detector, however all large electronics need to be removed. However, you will have to either have clear or stand in the regular line.

I looked at the dfw airport checkpoint status and like AA at IAH, Terminal D and C no longer have priority checkpoints. There is one in A and B. Looks like yet another "enhancement"

Antarius Feb 28, 2022 5:23 pm


Originally Posted by s0ssos (Post 34033553)
I mean, I know it is OT but what right do CLEAR patients have to skip the line? I would argue that it is the same as this poster skipping the line.

Clear has a deal with the TSA to allow passengers to do that. It's no different than why priority pax can board before regular ones - pay more, get more.

In the OP's case, there is no longer a priority line.


Originally Posted by seigex (Post 34033586)
IAH TSA is the worst that I've dealt with.

FIFY.

Check in takes forever. Baggage takes forever. Security is run by bigger idiots than usual. They manage to put bags on the wrong bag belt with regularity and twice have managed the unique feat of putting one flight's bags on 2 belts at the same time.

s0ssos Feb 28, 2022 5:25 pm


Originally Posted by Antarius (Post 34033702)
Clear has a deal with the TSA to allow passengers to do that. It's no different than why priority pax can board before regular ones - pay more, get more.

In the OP's case, there is no longer a priority line.

So, formalized corruption?

Antarius Feb 28, 2022 5:34 pm


Originally Posted by s0ssos (Post 34033708)
So, formalized corruption?

Do you consider Global Entry and TSA Pre to be "formalized corruption"?

If so, not much I can say to change your mind. if not, its largely the same thing. It is a service that you can pay for that comes with certain published benefits.

FlyingEgghead Feb 28, 2022 5:57 pm


Originally Posted by seigex (Post 34033586)
IAH TSA is the worst that I've dealt with. I got yelled at in 2019 for having my laptop in my bag while going through precheck, me telling the TSA agent that it's a benefit of precheck to not have to take out my laptop (which was a pain in the ...) just made him visibly irritated. I ended up acquiescing, so I didn't miss my flight and was blown off by the complaint line telling me that agents have a right to change the rules as they see fit.


Originally Posted by seigex (Post 34033660)
In this instance, this was one of those combined lines where i had the laminated paper saying I was precheck, the guy was just being an idiot, then stuck to his guns when I corrected him. I do love the addition of "unpredictable security measures" in that though. It's the perfect cover for incompetence.

Interesting -- my understanding was that in those combined lines, you typically get "PreCheck-light", which applies to your person (i.e., you go through the metal detector rather than the full body scanner, and keep on your shoes, jacket, etc.) but not to your bags (i.e., you still have to take out your laptop). This is because the laminated paper stays with you and you give it to the metal detector agent, but they don't have a way to associate PreCheck with your bag as it goes through the X-ray along with non-PreCheck bags.

So it would not surprise me to be asked to take my laptop out.

I did go through a combined checkpoint at PHL last year where they actually kept track of PreCheck versus non-PreCheck bags in the X-ray. I thought that was the exception rather than the rule, but I do see another report (from 2020) that "the bag goes through with an identifier (often a brick) and thus no 3-1-1 or laptop silliness".

In any case, this could easily still vary by airport, and "PreCheck-light" was the norm in combined lines for years, so I'm not sure why you're so confident that IAH TSA was wrong in this case.

seigex Feb 28, 2022 6:12 pm


Originally Posted by FlyingEgghead (Post 34033763)
Interesting -- my understanding was that in those combined lines, you typically get "PreCheck-light", which applies to your person (i.e., you go through the metal detector rather than the full body scanner, and keep on your shoes, jacket, etc.) but not to your bags (i.e., you still have to take out your laptop). This is because the laminated paper stays with you and you give it to the metal detector agent, but they don't have a way to associate PreCheck with your bag as it goes through the X-ray along with non-PreCheck bags.

Unless that rule is specific to IAH, it's definitely not the case. ONT (my home airport) has the dedicated precheck line closed often, even pre-covid, due to lack of volume in morning and evening, so I go through the combined line with the laminated page, and I have always got normal precheck behavior, laptop stays in the bag, non-puffy light jackets stay on, toiletries stay in the bag, and shoes stay on.

s0ssos Feb 28, 2022 6:16 pm


Originally Posted by Antarius (Post 34033726)
Do you consider Global Entry and TSA Pre to be "formalized corruption"?

If so, not much I can say to change your mind. if not, its largely the same thing. It is a service that you can pay for that comes with certain published benefits.

The premise of precheck is that the US checks these people to make sure they are ok to skip normal security.
It doesn't actually say they can go to the front of the line. They have to wait in line with the other people.
CLEAR doesn't actually add any security verification to that. So why should they go to the front of the line?

CLEAR is not government. As far as I know you cannot pay a private company to get you an expedited passport. You pay the government (which we call normal in the US).
Can an individual hire police to provide security? In Africa they do, pay for VIP service from the airport to the city. Only a few hundred dollars. Police will escort you.
Is that the same in the US? The government is just for hire?

FlyingEgghead Feb 28, 2022 6:17 pm


Originally Posted by seigex (Post 34033798)
Unless that rule is specific to IAH, it's definitely not the case. ONT (my home airport) has the dedicated precheck line closed often, even pre-covid, due to lack of volume in morning and evening, so I go through the combined line with the laminated page, and I have always got normal precheck behavior, laptop stays in the bag, non-puffy light jackets stay on, toiletries stay in the bag, and shoes stay on.

Okay, but I linked you to a whole thread about PreCheck-light where laptops do come out, so I'm clearly not making it up even if you've never seen it outside of IAH. I could equally well claim your experience is specific to ONT.

seigex Feb 28, 2022 6:26 pm


Originally Posted by FlyingEgghead (Post 34033812)
Okay, but I linked you to a whole thread about PreCheck-light where laptops do come out, so I'm clearly not making it up even if you've never seen it outside of IAH. I could equally well claim your experience is specific to ONT.

Cool, unfortunately linked threads always obvious so I didn't see it. No reason to be offended, it wasn't my intention to imply you were "making it up", was just giving you my experience. That said, I also flew 150k-ish miles a year pre-covid, mostly from small airports with international travel peppered in, and have experienced it at many places outside of just ONT and I've never once been told to remove my laptop because I was in "precheck-light".

VegasGambler Feb 28, 2022 7:14 pm


Originally Posted by s0ssos (Post 34033553)
I mean, I know it is OT but what right do CLEAR patients have to skip the line? I would argue that it is the same as this poster skipping the line.

Well the idea behind CLEAR is that they don't need to go through the identity verification part because CLEAR does that for them. The first line is to verify your identity.

Personally I think it's BS but it is what it is. I hope that CLEAR is paying TSA enough money for that.

s0ssos Feb 28, 2022 7:17 pm


Originally Posted by VegasGambler (Post 34033926)
Well the idea behind CLEAR is that they don't need to go through the identity verification part because CLEAR does that for them. The first line is to verify your identity.

Personally I think it's BS but it is what it is. I hope that CLEAR is paying TSA enough money for that.

Which, if you think about it, is the government admitting a private company can verify identity better than their "professionally trained officers."

I actually think the idea behind CLEAR is that precheck is too cheap for priority security. Gotta make travellers pay more.

seigex Feb 28, 2022 7:21 pm


Originally Posted by VegasGambler (Post 34033926)
Well the idea behind CLEAR is that they don't need to go through the identity verification part because CLEAR does that for them. The first line is to verify your identity.

Personally I think it's BS but it is what it is. I hope that CLEAR is paying TSA enough money for that.

What part do you think is BS? I wish they'd move all TSA to biometrics, like they did with Global Entry. Clear has saved my ... many times, most notably at DEN where the TSA line was extremely long after getting to the airport late due to a customer meeting that ran long. Made it through CLEAR with no wait, and breezed through the precheck inspection. Best part, my AMEX Plat pays for both clear and precheck.

VegasGambler Feb 28, 2022 8:36 pm


Originally Posted by seigex (Post 34033944)
What part do you think is BS? I wish they'd move all TSA to biometrics, like they did with Global Entry. Clear has saved my ... many times, most notably at DEN where the TSA line was extremely long after getting to the airport late due to a customer meeting that ran long. Made it through CLEAR with no wait, and breezed through the precheck inspection. Best part, my AMEX Plat pays for both clear and precheck.

The part that's BS is that you are skipping the line.

If TSA was 100% biometrics, or biometrics for those who opted in, I agree that would be better. That's not what this is. Do not confuse a government program like global entry with a private company like Clear.

seigex Feb 28, 2022 9:17 pm


Originally Posted by VegasGambler (Post 34034087)
The part that's BS is that you are skipping the line.

If TSA was 100% biometrics, or biometrics for those who opted in, I agree that would be better. That's not what this is. Do not confuse a government program like global entry with a private company like Clear.

I wasn't confusing GE and Clear, I was saying TSA should go fully biometric like GE, but even if they did, they would still charge and provide a bio and regular line for people who don't sign up for bio. I don't know Clear is that' much different than paying for precheck, which lets you bypass post-9/11 security theater, or different from airlines providing expedited security (like Delta One at LAX - Delta One® At LAX). Federal agencies let private companies handle gov't business all the time. JMHO

VegasGambler Feb 28, 2022 9:44 pm


Originally Posted by seigex (Post 34034161)
I wasn't confusing GE and Clear, I was saying TSA should go fully biometric like GE, but even if they did, they would still charge and provide a bio and regular line for people who don't sign up for bio. I don't know Clear is that' much different than paying for precheck, which lets you bypass post-9/11 security theater, or different from airlines providing expedited security (like Delta One at LAX - Delta One® At LAX). Federal agencies let private companies handle gov't business all the time. JMHO

Clear is very different from precheck because it is a private company. Also precheck makes a lot of sense. They do a background check on you, and if you pass (and only if you pass) they determine that you are low risk and therefore subject to lighter security. You may call it "security theater" but that's not how they see it. You are not paying to skip the line, you are paying for them to check you out before (pre check you if you will) to see if you are a security risk or not. Global entry is more or less the same concept, except for customs and immigration instead of security.

jcatman Feb 28, 2022 10:21 pm

Love CLEAR. Fantastic service, and super cheap now that credit cards offer annual reimbursement for most if not all of the annual CLEAR membership fee.

SAT Lawyer Feb 28, 2022 10:50 pm


Originally Posted by Antarius (Post 34033699)
In order to use pre, you have to go on the low A gate side and take the connector walkway. About a 8 minute walk.

Eight minutes is too pessimistic. I’d say four minutes for the walk is about right even to the most distant AA gate, which is A30, at least if you’re walking with purpose and don’t make any pit stops along the way. About three minutes to the AAdmirals Club. Maybe 3.5 minutes to Cadillac Mexican, which is the Priority Pass hangout at IAH Terminal A.

Just did A-North security to A30 this past Friday.

vasantn Feb 28, 2022 10:54 pm


Originally Posted by SDQBound (Post 34032415)
So PPRO is only open to US Citizens or Residents?

Many elites in the US or traveling frequently to the US (myself included) are ineligible for TSA-PRE or Global Entry. The closest we are get to TSA PRE is Clear (and there are still restrictions - my spouse couldn’t get CLEAR until she got a SSN).

Um, no. That's not what I said at all. The OP is clearly a US resident.

s0ssos Mar 1, 2022 1:53 am


Originally Posted by seigex (Post 34034161)
I wasn't confusing GE and Clear, I was saying TSA should go fully biometric like GE, but even if they did, they would still charge and provide a bio and regular line for people who don't sign up for bio. I don't know Clear is that' much different than paying for precheck, which lets you bypass post-9/11 security theater, or different from airlines providing expedited security (like Delta One at LAX - Delta One® At LAX). Federal agencies let private companies handle gov't business all the time. JMHO

Oh CLEAR is very different. It costs more (though not with the deals). They advertise Precheck as being really cheap, but those who don't know how to get CLEAR cannot get it that cheap.

In terms of lines, it is simply economics. Raise the price of Precheck and you'll have less people.

And in terms of letting private companies handle government business-did you see the pushback on ID.me for IRS logons? Private companies abuse people's data all the time. I don't think that should be allowed. If CLEAR goes bankrupt, can they sell people's biometrics? All's fair in business ...

bethyy Mar 1, 2022 2:22 am


Originally Posted by jayer (Post 34033024)
https://www.fly2houston.com/iah/tsa-hour
I understand not wanting to get fingerprinted "on principle". But if you are a boomer or younger in the US and say, drive, or have a passport; your fingerprints have already been taken.

Sorry if OT, but I don’t think you get your fingerprints taken for a passport or license. The only time I have ever gotten mine taken was for precheck, GE, and clear.

sexykitten7 Mar 1, 2022 11:06 am

I'm so confused by this whole story. Who what where why when? What were all the line options?

In my experience (on UA I know nothing of AA), there are 3 lines at most airports: Regular, Elite, and TSA Pre. Elites can use the regular Elite line and take off their shoes but there is no such thing as an Elite Pre line. The only people who can cut the Pre line are Clear and Crew. Is OP saying there was an Elite+Pre line at IAH??? Regardless, if the sign is gone then I guess they can't use it. Sorry.

The companion Pre issue is neither here nor there but they stopped handing it out a few years back. My mom always (like 100%) used to inherit mine. After half a dozen times waiting in line, she broke down and agreed to get it. I've been telling her to for years now. Would not bite the bullet on GE though :/

SCChris Mar 1, 2022 11:20 am


Originally Posted by sexykitten7 (Post 34035750)
I'm so confused by this whole story. Who what where why when? What were all the line options?

In my experience (on UA I know nothing of AA), there are 3 lines at most airports: Regular, Elite, and TSA Pre. Elites can use the regular Elite line and take off their shoes but there is no such thing as an Elite Pre line. The only people who can cut the Pre line are Clear and Crew. Is OP saying there was an Elite+Pre line at IAH??? Regardless, if the sign is gone then I guess they can't use it. Sorry.

My reading of the OP (apologies if mistaken) was that for the checkpoint they used there were two lines:

Regular
Unlabeled

The unlabeled line at some point in the past (pre-covid?) had been a Priority lane, but since then the Priority sign had been removed. The OP had continued to use the unlabeled lane without issue until this time they got called out by the TSA.

There is another checkpoint further away in the same terminal that has TSA Pre, but this one does not.


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