Puzzled by EQD promotion
Feb 21, 2022, 1:21 pm
#1
Original Poster
Join Date: Apr 2003
Location: Indianapolis
Posts: 668
Puzzled by EQD promotion
I qualified for the EQD waiver by spending $30,000 on my Citicard. That got me to platinum in January. I just now crossed the 60,000 EQM mark but my status did not move to platinum plus. Can anybody explain that to my feeble brain? Go easy and use small words. Thank you.
Last edited by Goin-2-AA; Feb 21, 2022 at 2:45 pm
Feb 21, 2022, 2:25 pm
#2
Join Date: Nov 2012
Location: USA
Programs: American airlines
Posts: 89
Apparently this is a known glitch/issue that they haven’t been able to fix. You need to call/email probably many times until they agree to manually correct your status as it should be. Good luck! I’m in the same boat.
Feb 21, 2022, 2:44 pm
#3
Original Poster
Join Date: Apr 2003
Location: Indianapolis
Posts: 668
Originally Posted by bethyy;[url=tel:34012215
34012215[/url]]Apparently this is a known glitch/issue that they haven’t been able to fix. You need to call/email probably many times until they agree to manually correct your status as it should be. Good luck! I’m in the same boat.
Any pro tip here?
Feb 21, 2022, 8:02 pm
#4
Join Date: Jan 2016
Location: LAX/PHL
Programs: AA EXP
Posts: 292
Call AAdvantage which is only available M-F. The only pro tip is that they'll get it to a supervisor that'll agree with what you're saying, and expect results a week later; you'll then see no result for another week, call again, and do this dance another 3-4 times. I'm currently on try #3 to get my 500-mle upgrades and I'm almost 60k EQM with 0 in my wallet.
Feb 21, 2022, 10:53 pm
#5
Join Date: Nov 2012
Location: USA
Programs: American airlines
Posts: 89
it was a mess before, but as of today I just called the AAdvantage customer service number and got mine sorted out in under 5 min! Took me weeks and hours of phone waits for the last level up. So just call tomorrow morning and you should be good!
Feb 22, 2022, 4:09 pm
#6
Join Date: Apr 2019
Location: Brooklyn, New York City
Programs: AA
Posts: 15
A couple of days later I received an email saying AA is "granting" me the status. Odd word choice as I would expect them to say that I had "earned" the status.
It's frustrating that customers have to call and beg for their status which is rightfully earned by following the rules of promotions. Additionally, the varying skill level of telephone agents has been more on display recently than ever before. Some don't seem to know anything, and others are wonderful to talk with and skilled at their jobs. I guess it's the new world we're in with labor issues...
To the OP, good luck, try calling Advantage (1-800-433-7300) and seeing if you get an agent that knows how to help.
Feb 23, 2022, 7:39 am
#7
Join Date: Mar 2002
Posts: 329
My experience, which I posted in another thread, was that I used the aa.com chat function. I reached the EQD waiver in December and crossed the EQM threshold in early February. The agent I "chatted" with told me that the EQMs needed to have posted by the end of January, which is when the EQD waiver eligibility ended. I told the agent that the website clearly states that EQM/EQSs need to be earned by end of February. But she insisted those were the rules. Agent said that she would make a note in my file and miraculously, I got the you've been "granted" Gold status email the next day. AA didn't make this easy at all.