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Old Feb 28, 2022, 7:39 pm
  #61  
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Ok, so, what actually happened here? jrb CO must have contacted AA by now.
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Old Feb 28, 2022, 7:51 pm
  #62  
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My wife sent an email to customer service a couple days after the incident. No reply yet.
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Old Feb 28, 2022, 8:01 pm
  #63  
 
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Originally Posted by Dave Noble
Still doesn't mean it was oversold. someone standing by to get on, for example, an earlier flight does not count for oversell, Standing by is someone hoping to get booked onto a flight, not someone who is booked on it. A standby passenger is a potential passenger prepared to accept space subject to availability

also, even if it was someone booked in economy but unable to get a seat assigned initially, given how AA gives upgrades out, there could simply be a case that there is a seat in the business cabin, passenger A gets an upgrade cleared and passenger B gets a seat on the flight
Again, nobody argued that the flight was oversold, as the term is defined. The point is that the impact on the OP's wife seems to have been the same, regardless of the terminology.

Regardless, AA publishes its rules and it seems that the passenger didn't follow them,
That's not at all clear.
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Old Feb 28, 2022, 8:18 pm
  #64  
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Originally Posted by js1993
Again, nobody argued that the flight was oversold, as the term is defined. The point is that the impact on the OP's wife seems to have been the same, regardless of the terminology.



That's not at all clear.
If post 2 is correct in its quote then it seems clear that the passenger was not at the gate 30 minutes before departure
It is only as the term is defined that matters as far as whether the passenger was denied boarding due to oversell
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Old Mar 3, 2022, 5:14 pm
  #65  
 
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Originally Posted by Dave Noble
That isn't a valid implication. That the seat was reallocated to someone else, does not mean that it was oversold
Then oversells wouldn't exist.
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Old Mar 3, 2022, 5:28 pm
  #66  
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Originally Posted by N1120A
Then oversells wouldn't exist.
Yes if it was reallocated to someone else and then there were no more seats available for the passenger with the confirmed reservation who showed up at T-15.1 or whatever, it is of course oversold.
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Old Mar 3, 2022, 6:24 pm
  #67  
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Originally Posted by ijgordon
Yes if it was reallocated to someone else and then there were no more seats available for the passenger with the confirmed reservation who showed up at T-15.1 or whatever, it is of course oversold.
Seat could have been given to a standby passenger (who did not have confirmed booking on flight) and thus not actually oversold.
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Old Mar 3, 2022, 10:31 pm
  #68  
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Originally Posted by ijgordon
Yes if it was reallocated to someone else and then there were no more seats available for the passenger with the confirmed reservation who showed up at T-15.1 or whatever, it is of course oversold.
Not necessarily - if the passenger didn't comply with requirements then it could be given to a passenger standing by for the flight. AA publishes to be at gate at T-30

A standby passenger doesn't create an oversell. If there are 100 seats, 100 confirmed passengers and 10 passengers standing by hoping to get on , then there is no oversell. If 5 passengers fail to show in compliance with published requirements, then 5 standby passengers can be accepted onto the flight due to 5 no-shows. That the seats were given away and the flight was full on departure, there was no oversell situation
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