Schedule Change causing 5+ hours delay.
Feb 19, 2022, 6:13 am
#1
Original Poster
Join Date: Nov 2008
Location: UK/USA
Programs: AA EXP
Posts: 830
Schedule Change causing 5+ hours delay.
I’m flying back from the Caribbean today with the family (4 of us), arrive into Charlotte this eve, hotel overnight and planned to take a connection tomorrow morning which would have got us in at 10:24am tomorrow to our home airport.
well they cancelled the morning flight and put us on a flight which now gets in at 3:15pm tomorrow.
needless to say I’m annoyed; tried to call the airline but holding times were horrific.
Am I (we) entitled to any sort of compensation for the almost 5 hour delay?
Thanks
well they cancelled the morning flight and put us on a flight which now gets in at 3:15pm tomorrow.
needless to say I’m annoyed; tried to call the airline but holding times were horrific.
Am I (we) entitled to any sort of compensation for the almost 5 hour delay?
Thanks
Feb 19, 2022, 6:19 am
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,066
Not entitled, but they may give you a token gesture of some miles if you complain. The only mandatory compensation in US is for Involuntary Denied Boardings due to oversales (which doesn't apply to cancelled flights). CoC doesn't really provide for anything other than a hotel room if you are delayed overnight at a connection (and only if it is not due to forces beyond their control like weather).
Last edited by xliioper; Feb 19, 2022 at 6:25 am
Feb 19, 2022, 7:39 am
#3
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 1,225
I’m flying back from the Caribbean today with the family (4 of us), arrive into Charlotte this eve, hotel overnight and planned to take a connection tomorrow morning which would have got us in at 10:24am tomorrow to our home airport.
well they cancelled the morning flight and put us on a flight which now gets in at 3:15pm tomorrow.
needless to say I’m annoyed; tried to call the airline but holding times were horrific.
Am I (we) entitled to any sort of compensation for the almost 5 hour delay?
Thanks
well they cancelled the morning flight and put us on a flight which now gets in at 3:15pm tomorrow.
needless to say I’m annoyed; tried to call the airline but holding times were horrific.
Am I (we) entitled to any sort of compensation for the almost 5 hour delay?
Thanks
Feb 19, 2022, 7:58 am
#5
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Location: RDU <|> MMX
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OP may not be technically due any compensation by law, but for an almost 5 hour delay if you send a complaint to AA they will definitely throw some miles and/or a bit of travel credit their way.
Feb 19, 2022, 8:08 am
#6
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,066
Not really clear if this is due to last minute IRROPs or an advance schedule change (which OP mentions in subject) that may have happened some time ago which would also make a difference. Flightaware is not currently showing any cancellations from CLT on Sunday.
Feb 19, 2022, 10:48 am
#8
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
They would probably give a refund, but it it's on a single ticket and this is a "connection" they will probably pro-rate it by mileage with the originally flown segment - and the family still has to get home!
They will very likely offer a change to any sensible routing, But they won't put the OP on another carrier.
As for compensation, probably some miles. But maybe, maybe not.
They will very likely offer a change to any sensible routing, But they won't put the OP on another carrier.
As for compensation, probably some miles. But maybe, maybe not.
Feb 19, 2022, 3:19 pm
#10
Join Date: Jul 2002
Location: Salt Lake City
Programs: DL PLAT and 2MM;AA EXP;MR GOLD;PC Gold
Posts: 543
How would AA know they aren't originating there???
trying to delete trying to delete
Last edited by NW.BTR.Than.The.Rest; Feb 19, 2022 at 3:21 pm Reason: trying to delete
Feb 19, 2022, 6:44 pm
#11
Join Date: May 2019
Programs: AA
Posts: 345
Feb 22, 2022, 10:49 am
#13
Original Poster
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Location: UK/USA
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Posts: 830
Feb 22, 2022, 11:06 am
#14
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Or did AA change the schedules weeks/months ago but you just found out about it when you arrived at the airport?
If the former, then send a complaint to AA to get some miles thrown your way. But if the latter, nothing is due.
Feb 22, 2022, 11:12 am
#15
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When was the last time you saw it on your booking?