Delay getting elite status
Jan 28, 2022 | 5:24 pm
#1
Original Poster
Join Date: Jan 2022
Programs: American Airlines
Posts: 4
Delay getting elite status
Is anyone experiencing a delay getting their 2022 AAdvantage elite status and/or notification? I was AAdvantage Gold last year but I just qualified for Platinum on Jan 1. Despite several calls to customer service (who continue to advise to wait another week ...wait another week), my status remains Gold. Anyone else having problems or delays getting their latest status assignment? Thanks!
Jan 28, 2022 | 8:10 pm
#3
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Marriott LT Titan, Avis PC, Hilton Gold
Posts: 9,925
When I earned EXP from PlatPro in mid-Dec - my account showed EXP the next day. I got the EXP card in the mail mid-Jan.
Earning the next level on Jan 1st, maybe their is a glitch in the AA system. Normally Jan 1st would not count, but this year it does until end of Feb.
Earning the next level on Jan 1st, maybe their is a glitch in the AA system. Normally Jan 1st would not count, but this year it does until end of Feb.
Jan 29, 2022 | 9:07 am
#4
Original Poster
Join Date: Jan 2022
Programs: American Airlines
Posts: 4
Thanks! I agree, I think the change to include miles earned thru Feb 28 is probably the reason for the delay. Trying to be patient, but there are Platinum benefits I'd like to take advantage (no pun intended :-) ) of them. Appreciate the confirmation that normally status is granted immediately.
Jan 29, 2022 | 9:32 am
#5
Join Date: Jul 2011
Location: IAH/PHL
Programs: AAdvantage PPro, LT Gold
Posts: 92
I qualified for EXP on January 17th, a couple of hours after the flight I got the email about my reward was waiting for me. The next day I got the email telling me that I reached EXP level.
Jan 29, 2022 | 10:41 am
#6
Join Date: May 2018
Location: Chicago
Programs: AA Plat Pro, HH Gold, Marriott Gold
Posts: 124
Do you have an EQD waiver that helped you achieve status? I had this issue going from Plat to PPro and had to call aadvantage a few times for someone that actually knew what they were doing.
I told them I needed it escalated since I was trying to book flights ASAP, and they were able to take care of it right there on the same call.
I told them I needed it escalated since I was trying to book flights ASAP, and they were able to take care of it right there on the same call.
Jan 30, 2022 | 2:56 pm
#7
Original Poster
Join Date: Jan 2022
Programs: American Airlines
Posts: 4
Yes, that's exactly my situation so thanks for your reply. I spent over $30k on my AAdvantage cards last year, so that was the EQD waiver. I've talked to AAdvantage customer service twice now but I definitely get the sense that they don't have the system revisions in place yet to automatically handle status decisions when an EQD waiver is used AND the qualifying miles were booked after 12/31/21 but before 2/28/22 (a new and non-typical scenario). I'll call them again tomorrow and see if I can get to someone who might understand the problem better. Thanks again for your reply!