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-   -   Finding your Admirals Club credentials on the app (https://www.flyertalk.com/forum/american-airlines-aadvantage/2062767-finding-your-admirals-club-credentials-app.html)

TWA884 Mar 20, 2022 1:40 pm


Originally Posted by sushanna1 (Post 34091691)
I have been trying to download my AA Advantage membership card from the App on an ipad using the instructions above, but there is no link to "View AAdvantage card." Any advice? Is anyone else having this problem?

The app has been updated since I posted that message and the virtual AAdvantage membership card with the barcode no longer displays in the app. You can print a membership card from AA.com or save a screenshot of it.

sushanna1 Mar 20, 2022 4:47 pm


Originally Posted by TWA884 (Post 34091842)
The app has been updated since I posted that message and the virtual AAdvantage membership card with the barcode no longer displays in the app. You can print a membership card from AA.com or save a screenshot of it.

Thanks TWA884. Your instructions worked on my iphone, but not on my ipad.

TWA884 Mar 20, 2022 7:12 pm


Originally Posted by sushanna1 (Post 34092252)
Thanks TWA884. Your instructions worked on my iphone, but not on my ipad.

They no longer work on my Android phone.

vasantn Mar 20, 2022 8:13 pm


Originally Posted by TWA884 (Post 34092522)
They no longer work on my Android phone.

I can confirm that the method still works on the iPhone.

TWA884 Mar 20, 2022 9:32 pm


Originally Posted by vasantn (Post 34092643)
I can confirm that the method still works on the iPhone.

I stand corrected. It is there. :o

I swiped up from the home page of the app, not after clicking on the rectangle with my name, elite status and available miles.

It's not the most intuitive or user friendly app.

sushanna1 Mar 21, 2022 7:57 am


Originally Posted by TWA884 (Post 34092789)
I stand corrected. It is there. :o

I swiped up from the home page of the app, not after clicking on the rectangle with my name, elite status and available miles.

It's not the most intuitive or user friendly app.

I agree. Still don''t understand why the app works on my iphone but not on my ipad.

_kurt Mar 21, 2022 1:06 pm


Originally Posted by sushanna1 (Post 34093744)
I agree. Still don''t understand why the app works on my iphone but not on my ipad.

iPad doesn’t have the Apple Wallet app which is what AA’s app uses for boarding passes and for the virtual AAdvantage card.

sushanna1 Mar 22, 2022 8:13 am


Originally Posted by _kurt (Post 34094645)
iPad doesn’t have the Apple Wallet app which is what AA’s app uses for boarding passes and for the virtual AAdvantage card.

Thanks! It should have been obvious, but I am still learning my way around my phone.

keyw Mar 22, 2022 7:12 pm


Originally Posted by jamabam (Post 33831774)
Facial recognition?? Great, another variable in an already complicated environment. What has been so hard with scanning a BP that they are wasting time and money on something like that? Would love their tech team to instead work on some of the other hundreds of pain points we have to put up with.

Because Delta started using facial recognition in clubs a year or two ago.

mdavies Aug 13, 2023 6:59 pm

Credit card access?
 
I just came into the Alaska lounge in SFO (where I've been before) and I was asked if I wanted to buy a day pass. I didn't know what to say so I explained I'm an Admirals club member. The agent had to call the Admirals club to confirm this. She then asked if I had membership through the credit card (which I do), and said I need to show the physical card (but this time was ok because she had verified me). I couldn't find my membership card on the app. I then read the access policy on aa.com and sure enough:

[QUOTE]Citi® / AAdvantage® Executive primary cardmembers and authorized users must show their physical credit card for entry.[/QUOTE]

Is this part of their recent round of "enhancements" to the card? I've never been asked before so curious if others have seen this at Admirals clubs or other partner lounge locations. I went into an Admirals club last week so was quite surprised!

Does an apple wallet version of the card count? I don't generally carry this physical card with me these days, so wondering if I need to start!

dw Aug 13, 2023 7:21 pm

For partner lounges, you have to being your Citi Exec card. Even though cardholders are supposed to have AC memberships, no AC card is available for cardholders.

TWA884 Aug 13, 2023 9:40 pm


Originally Posted by mdavies (Post 35495070)

Citi® / AAdvantage® Executive primary cardmembers and authorized users must show their physical credit card for entry.

Is this part of their recent round of "enhancements" to the card? I've never been asked before so curious if others have seen this at Admirals clubs or other partner lounge locations. I went into an Admirals club last week so was quite surprised!

Does an apple wallet version of the card count? I don't generally carry this physical card with me these days, so wondering if I need to start!

I have had the Citi Executive card for almost 10 years. Since Citi Executive cardholders do not have a digital Admirals Club membership card, I have always had to show the physical card in order to enter an Alaska Lounge. BTW, authorized users do not have access to partner lounges unless they are guests of the primary cardholder.

From the Admirals Club® locations - Partner lounges information:

Alaska Lounge1

1Must present your physical or digital membership card and boarding pass at lounge check-in counter for same-day departure on an American Airlines or Alaska Airlines marketed and operated flight (flight sold with American or Alaska flight number and flown on American or Alaska aircraft).

stant Aug 13, 2023 10:55 pm


Originally Posted by TWA884 (Post 33833798)
Shortly after I got the Citi Executive MasterCard, I was asked for permission to have my driver license scanned when I entered the club in order that I won't have to present a photo ID every time that I used the club.

i have been a club member for probably more than 10 years and never ever, not once got asked for ID. has anyone actually been asked for ID?

i was offered to do the club entry via camera thing, and apparently there is some tie in with the TSA where you can use your photo for entry through security, ie without having to show id. but apparently it was still in beta and would only work 1 time. ie any transits through security after your next one still required id.

DataPlumber Aug 14, 2023 5:48 am


Originally Posted by stant (Post 35495373)
i have been a club member for probably more than 10 years and never ever, not once got asked for ID. has anyone actually been asked for ID?

i was offered to do the club entry via camera thing, and apparently there is some tie in with the TSA where you can use your photo for entry through security, ie without having to show id. but apparently it was still in beta and would only work 1 time. ie any transits through security after your next one still required id.

Memeber since 2002, and you used to have show ID every time.

BWISkyGuy Aug 14, 2023 7:23 am


Originally Posted by stant (Post 35495373)
i have been a club member for probably more than 10 years and never ever, not once got asked for ID. has anyone actually been asked for ID?

I think most people had their ID's scanned in when they enrolled or when the ability to store it rolled out years ago. I haven't been asked since they scanned mine mid 2010's, but I do still hear people asked randomly for it after the agent sees their account, so it must still be a requirement for those that haven't been verified one way or another.


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