Help with Getting a Refund
#16
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
Not really, It doesn't take them 7 business days to charge the card. They have the ability to make this as instant as a purchase... but don't.
#17


Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,775
I'm not sure if you're speaking in jest or not, but credit card purchases aren't "instant" even if a pending authorization appears very quickly. The refund process can be lengthy for a similar reason.
#18
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
Seven business days is just a delay tactic on their part.
#19
Original Member




Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
As indicated previously, this is what is required by US regulation (refund post within 7 business days).
Last edited by seawolf; Dec 8, 2021 at 8:27 pm Reason: Clarification
#20
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
#21
Original Member




Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
Large organizations especially publicly traded ones also like to have financial controls in place to ensure cash outflows properly follow these controls instead of just pushing refunds out immediately as you suggest.
#22
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
YOU did.
Me: Seven business days is just a delay tactic on their part.
You: As indicated previously, this is what is required by US regulation.
So, as asked, please point to the regulation that requires waiting seven business days to process a refund.
Me: Seven business days is just a delay tactic on their part.
You: As indicated previously, this is what is required by US regulation.
So, as asked, please point to the regulation that requires waiting seven business days to process a refund.
#23
Original Member




Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
Please go back to post 15 and I clarified 19 (require as in refund required to be posted within 7 business days) to alleviate confusion.
Last edited by seawolf; Dec 8, 2021 at 8:31 pm
#24
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
#25
Original Member




Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
(1) When a creditor other than the card issuer accepts the return of property or forgives a debt for services that is to be reflected as a credit to the consumer's credit card account, that creditor shall, within 7 business days from accepting the return or forgiving the debt, transmit a credit statement to the card issuer through the card issuer's normal channels for credit statements.
#26
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
Regulation Z - 12 CFR 1026.12(e)(1)
That doesn't require them to wait seven days. My statement stands: They could do this same day. They're just delaying to delay.
#27
Original Member




Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,009
#28
Original Poster
Suspended
Join Date: Oct 2021
Posts: 885
Another thing is that I simply don't patronize businesses that treat me like caca; maybe you get away with that once with me, but my mantra is "fool me once, shame on you; fool me twice, shame on me." So when I get a whiff of a business that treats its customers like crap, I head in the other direction and I never patronize them again. So my assumption was that if this company, AA, was going to treat me like this, who knows what they would do to me on the rest of the itinerary when the time comes for my return? I didn't want to take the risk, better to cut my losses, get my money back, and never fly with these AAholes again.
#29


Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 6,235
That may be true (I honestly have no idea if it is possible with AA's systems), but it's completely immaterial. The fact that the refund hadn't credited to the OP's credit card in five days doesn't say a damn thing about whether the refund will eventually be credited, whether or not it could (or even should) have been credited faster. And initiating a chargeback five days after requesting a refund almost certainly did nothing more than make every involved party including the OP's life more difficult. I don't imagine a credit card company authorizing a chargeback when the merchant said they would refund the money within seven days but it hadn't even been seven days yet.
#30
Original Poster
Suspended
Join Date: Oct 2021
Posts: 885
That may be true (I honestly have no idea if it is possible with AA's systems), but it's completely immaterial. The fact that the refund hadn't credited to the OP's credit card in five days doesn't say a damn thing about whether the refund will eventually be credited, whether or not it could (or even should) have been credited faster. And initiating a chargeback five days after requesting a refund almost certainly did nothing more than make every involved party including the OP's life more difficult. I don't imagine a credit card company authorizing a chargeback when the merchant said they would refund the money within seven days but it hadn't even been seven days yet.
Sorry, that just doesn't cut it with me.

