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Lost Bag - claim with AA or AMEX?

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Lost Bag - claim with AA or AMEX?

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Old Nov 14, 2021, 8:18 pm
  #1  
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Lost Bag - claim with AA or AMEX?
Hi, arrived home on AA2417 DFW to MEX yesterday to find one bag left in Dallas. They've failed to ship it today either, so well over 24 hours late.
We have AMEX insurance covering delayed bags up to 500 USD, but wondering if best to claim there or to send associated bills to AA? As it's international I believe they are liable under international law? It was carrying my wife's prescription medicines (including antibiotics) so we had to get a new prescription and buy them today (approx 150 USD) of stuff. Any thoughts on this?

Thanks in adv for the help
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Old Nov 14, 2021, 8:22 pm
  #2  
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Originally Posted by TTmex
Hi, arrived home on AA2417 DFW to MEX yesterday to find one bag left in Dallas. They've failed to ship it today either, so well over 24 hours late.
We have AMEX insurance covering delayed bags up to 500 USD, but wondering if best to claim there or to send associated bills to AA? As it's international I believe they are liable under international law? It was carrying my wife's prescription medicines (including antibiotics) so we had to get a new prescription and buy them today (approx 150 USD) of stuff. Any thoughts on this?

Thanks in adv for the help
Is the Amex coverage primary or secondary?
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Old Nov 14, 2021, 9:14 pm
  #3  
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It's our primary policy - Annual Elite (not contracted in US as we're Mex residents).
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Old Nov 14, 2021, 9:33 pm
  #4  
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I would be inclined to pursue AA first. If they deny the claim, then pursue your personal insurer. Just make sure that you do not miss any deadlines for initiating a claim.

Did you charge the flight to a credit card that provides delayed-baggage coverage? That would be an alternative avenue to pursue, but such coverage might we'll be secondary to any reimbursement AA offers, so you would still have to claim against AA first.
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Old Nov 14, 2021, 9:43 pm
  #5  
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Join Date: Jul 2018
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Yes, I was thinking AA should be liable under the montreal convention. I'll pursue them first, then seek protection from Amex if AA deny the claim.
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