Why has AA not been taken to court over their hard to find and decipher fare rules?
Nov 2, 2021, 7:26 pm
#1
Original Poster
Join Date: May 2002
Location: Arizona
Posts: 5,689
Why has AA not been taken to court over their hard to find and decipher fare rules?
Could someone tell me why AA had not been taken to federal court on a class action on American Airlines deceptive practice of hiding the actual fare rules on the very very last page AFTER YOU ENTER YOUR PAYMENT INFORMATION and then making it incredibly difficult to understand these written rules? Furthermore AA years ago changed their web online radio button from a choice of LOWEST FARE or REFUNDABLE to LOWEST FARE or FULLY FLEXIBLE. To clarify for all fully flexible is not refundable. This is clearly deceptive marketing at the minimum.
Nov 2, 2021, 8:50 pm
#7
Original Poster
Join Date: May 2002
Location: Arizona
Posts: 5,689
Gee Tom, Could it be possible that I know there have been successful lawsuits on what I would consider de minimis items and if you read into my post you will find at least TWO items that are clearly worthy of changed behavior by American which would be desired outcome.
Nov 2, 2021, 9:33 pm
#8
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
Because they're not hidden? https://www.aa.com/i18n/customer-ser...f-carriage.jsp
Nov 2, 2021, 11:50 pm
#11
Original Poster
Join Date: May 2002
Location: Arizona
Posts: 5,689
That is the condition of carriage not the fare rules
Because they're not hidden? https://www.aa.com/i18n/customer-ser...f-carriage.jsp
Nov 2, 2021, 11:53 pm
#12
Original Poster
Join Date: May 2002
Location: Arizona
Posts: 5,689
1. The fare rules are after payment information is entered and the very last item before payment in fine print.
2. American has replaced the words FULLY REFUNDABLE with FULLY FLEXIBLE on their radio buttons. This is clearly deceptive.
2. American has replaced the words FULLY REFUNDABLE with FULLY FLEXIBLE on their radio buttons. This is clearly deceptive.
Nov 2, 2021, 11:56 pm
#13
Join Date: Nov 2010
Programs: UA Premier Platinum, DL Platinum
Posts: 597
Having just read the AA fare rules for a random domestic ticket, I'm actually surprised that the rules are more or less in English. I think it's Delta whose fare rules — to which a customer allegedly agrees — are a jumble of undefined and deeply confusing abbreviations that only a trained ticket agent (or, perhaps, over-invested FTer) could understand. I have wondered how a court could enforce DL's fare rules against a passenger. But I'm not in a position to give legal advice on that.
Nov 3, 2021, 6:01 am
#14
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 631
In order to file a lawsuit for deceptive practices, you must generally prove:
- The deceptive practice influenced your selection of goods
- You suffered damages as a result
So, what AA product did you buy that you otherwise wouldn’t have if you had easier access to the fare rules, and what damages did you suffer as a result?
Looking on aa.com, it’s seems generally quite clear whether tickets are non-changeable, changeable with fee, or fully cancelable.
- The deceptive practice influenced your selection of goods
- You suffered damages as a result
So, what AA product did you buy that you otherwise wouldn’t have if you had easier access to the fare rules, and what damages did you suffer as a result?
Looking on aa.com, it’s seems generally quite clear whether tickets are non-changeable, changeable with fee, or fully cancelable.