Schedule change and codeshares?
Oct 30, 2021 | 9:47 am
#1
Original Poster
Join Date: Mar 2007
Posts: 6,498
Schedule change and codeshares?
Had a flight booked on AA from SFO-SEA-LHR. The SFO-SEA was AA codeshare operated by AS. AA had a change to remove most of the codeshares from the day of travel, but AS is still flying the original flight. Now that AA has changed the schedule they are only offering changes to another codeshare flight which would mean either 12 hours layover or requirement to rebook SEA-LHR on a different day and lose the upgrade. Asked if they could just keep me on the original flight even though it isn't a codeshare anymore and agent said no. Is AA policy only to rebook on codeshare flights even if the originally booked flight on AS didnt change at all?
Oct 30, 2021 | 9:55 am
#2
Join Date: Jul 2010
Location: Heart of the Sioux Empire
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 1,015
Call back and ask to speak to a Supervisor if they won't fix the issue. Frontline AAgents don't always have the authority (or as some have said, knowledge) to make things work correctly for the customer. You also might have got an AAgent with an attitude.
Oct 30, 2021 | 10:20 am
#3
Join Date: Dec 2015
Posts: 272
Do you mean an AAgent with an AAttitude? :-)
Oct 30, 2021 | 10:35 am
#4
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Gold
Posts: 15,011
Had a flight booked on AA from SFO-SEA-LHR. The SFO-SEA was AA codeshare operated by AS. AA had a change to remove most of the codeshares from the day of travel, but AS is still flying the original flight. Now that AA has changed the schedule they are only offering changes to another codeshare flight which would mean either 12 hours layover or requirement to rebook SEA-LHR on a different day and lose the upgrade. Asked if they could just keep me on the original flight even though it isn't a codeshare anymore and agent said no. Is AA policy only to rebook on codeshare flights even if the originally booked flight on AS didnt change at all?
Page 7
https://saleslink.aa.com/en-US/docum...ule_Change.pdf
May book AA*/oneworld flight or oneworld prime, maintaining same origin/destination, same ticketed inventory or equivalent RBD inventory for ticketed fare when booking oneworld prime
Same policy applies regardless of whether change is less or in excess of 4 hours (page 5).
Oct 30, 2021 | 10:51 am
#5
Join Date: Sep 2017
Location: DCA/IAD & BUF
Programs: AA EXP, Hilton Diamond
Posts: 1,871
I don't understand -- does AA routinely remove codeshares for no apparent reason? or at some point if their own flights aren't full enough on certain days?
My experiences with codeshares recently is pretty limited. Just HA in the islands which is a unique situation I don't see them messing with extensively.
But I have several other codeshares coming up over next 3-4 months and will start planning contingencies if this is a 'thing'.
My experiences with codeshares recently is pretty limited. Just HA in the islands which is a unique situation I don't see them messing with extensively.
But I have several other codeshares coming up over next 3-4 months and will start planning contingencies if this is a 'thing'.
Oct 30, 2021 | 11:24 am
#6
Original Poster
Join Date: Mar 2007
Posts: 6,498
Thanks all. I called and while the agent wouldn't put me on the original AS flight they have a codeshare that I didn't see before that they put me on. Now the fun beings since the MCT in SEA is 45 mins and the connection for this just happens to be 47 mins. Is that a realistic connection time from AS to AA in SEA?
Looks like AS also offers free SDC for EXP so I can try that as well.
Looks like AS also offers free SDC for EXP so I can try that as well.
Oct 30, 2021 | 4:59 pm
#9
Join Date: May 2017
Posts: 2,345
Oct 30, 2021 | 5:51 pm
#10
Original Poster
Join Date: Mar 2007
Posts: 6,498
Well at least there are both checkin areas at Sfo :-) VeriFLY also has been working decently lately so that might help.
Oct 30, 2021 | 6:51 pm
#11
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 633
In terms of walking time, domestic to international is not really relevant all gates are connected and international flights dont have their own terminal, so its just luck of the draw whether you get a long or short walk.
Oct 30, 2021 | 10:36 pm
#12
Join Date: Jun 2019
Location: ANC
Posts: 404
Just re-read the whole thread, I didn't register that you're connecting on to LHR. Domestic to domestic I'll take a 47 minute connection because it's usually easy to find a later flight if things don't quite work out. Continuing on to LHR doesn't much room for error (weather in SFO, ramp delay for a gate at SEA, whatever). AA isn't setting you up for success and I'd try to call again. If that fails then definitely do a SDC. I can't speak to SDC for AA EXP but I've had good success with SDC as an Alaska MVP Gold.
Oct 31, 2021 | 3:51 am
#14
Original Poster
Join Date: Mar 2007
Posts: 6,498
Thats super useful. I will keep trying. Given the consequences of missing the flight I would rather just overnight it at sea then give up the upgrade if I have to.
Oct 31, 2021 | 4:00 am
#15
Join Date: Sep 2016
Posts: 1,353
Yes, that is the new overnight AAccommodation policy. They give you a free life jacket, toss you into Puget Sound, and fish you out in the morning. Makes up for the lack of lounge showers. Winning!