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Old Oct 27, 2021, 7:18 pm
  #1  
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Ghost Flights

It must be near Halloween because AA has Ghost Flights on the Award bookings. I have been trying to book a flight BKK-HKG-DFW-PHL and it does not go through saying one flight no longer was available, and then it reappears on the chart. In calling AA they do not know why it is there, and why it cannot be booked. Very poor webs service.
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Old Oct 27, 2021, 7:23 pm
  #2  
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Originally Posted by TonyBurr
It must be near Halloween because AA has Ghost Flights on the Award bookings. I have been trying to book a flight BKK-HKG-DFW-PHL and it does not go through saying one flight no longer was available, and then it reappears on the chart. In calling AA they do not know why it is there, and why it cannot be booked. Very poor webs service.
Not ghosts but phantoms...

Phantom / false AA award availability with AA partners (master thd)
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Old Oct 28, 2021, 7:05 am
  #3  
 
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Are you trying to book more than one award seat? I frequently see this with partner award space where one segment only has award space for one person, but AA.com seems to indicate space is available for more than one person.

-FlyerBeek
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Old Oct 28, 2021, 7:21 am
  #4  
 
Join Date: Sep 2017
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Originally Posted by TonyBurr
It must be near Halloween because AA has Ghost Flights on the Award bookings. I have been trying to book a flight BKK-HKG-DFW-PHL and it does not go through saying one flight no longer was available, and then it reappears on the chart. In calling AA they do not know why it is there, and why it cannot be booked. Very poor webs service.
I have this happen fairly often with QR awards, booking only a single ticket. Maybe 5% of my searches. Sometimes these unbookable awards will stay in the chart for 3-4 days before dropping out.

It only seems to happens with QR awards for me.
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Old Oct 28, 2021, 2:46 pm
  #5  
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Join Date: Feb 2003
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Originally Posted by FlyerBeek
Are you trying to book more than one award seat? I frequently see this with partner award space where one segment only has award space for one person, but AA.com seems to indicate space is available for more than one person.

-FlyerBeek
No, I am just looking for one seat.
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