Why doesn't AA enforce face mask requirements in Admirals Clubs?
#1
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Join Date: Sep 2019
Posts: 2,094
Why doesn't AA enforce face mask requirements in Admirals Clubs?
The AA website states:
You're required to wear a face covering in the club, but you may briefly lift or lower it while eating or drinking.
However, in both Admirals Clubs in Charlotte, plenty of people don't wear face masks at all, whether or not they're eating or drinking (and if they're eating or drinking, they don't wear a face mask when food or drink is in front of them).
Why does AA not enforce it own rules? And don't get me started about the people who talk on cellphones, with speaker full blast.
I'll be taking Amtrak in a private room as much as possible instead of paying cash for first-class tickets on AA due to my own concerns about Covid, which would be alleviated somewhat with clear enforcement of these types of rules.
Thanks.
You're required to wear a face covering in the club, but you may briefly lift or lower it while eating or drinking.
However, in both Admirals Clubs in Charlotte, plenty of people don't wear face masks at all, whether or not they're eating or drinking (and if they're eating or drinking, they don't wear a face mask when food or drink is in front of them).
Why does AA not enforce it own rules? And don't get me started about the people who talk on cellphones, with speaker full blast.
I'll be taking Amtrak in a private room as much as possible instead of paying cash for first-class tickets on AA due to my own concerns about Covid, which would be alleviated somewhat with clear enforcement of these types of rules.
Thanks.
#2
Join Date: Jan 2011
Location: STL/ORD/MCI/SAN
Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum
Posts: 1,989
The AA website states:
You're required to wear a face covering in the club, but you may briefly lift or lower it while eating or drinking.
However, in both Admirals Clubs in Charlotte, plenty of people don't wear face masks at all, whether or not they're eating or drinking (and if they're eating or drinking, they don't wear a face mask when food or drink is in front of them).
Why does AA not enforce it own rules? And don't get me started about the people who talk on cellphones, with speaker full blast.
I'll be taking Amtrak in a private room as much as possible instead of paying cash for first-class tickets on AA due to my own concerns about Covid, which would be alleviated somewhat with clear enforcement of these types of rules.
Thanks.
You're required to wear a face covering in the club, but you may briefly lift or lower it while eating or drinking.
However, in both Admirals Clubs in Charlotte, plenty of people don't wear face masks at all, whether or not they're eating or drinking (and if they're eating or drinking, they don't wear a face mask when food or drink is in front of them).
Why does AA not enforce it own rules? And don't get me started about the people who talk on cellphones, with speaker full blast.
I'll be taking Amtrak in a private room as much as possible instead of paying cash for first-class tickets on AA due to my own concerns about Covid, which would be alleviated somewhat with clear enforcement of these types of rules.
Thanks.
I’ve generally avoided indoor in-person dining throughout the pandemic (but would do something like FFD, where there aren’t crowds and tables are fairly well spaced out).
You can typically find space away from others when needed at an AC. When I’ve been in clubs where things have been very crowded, like the DFW B club recently, I’ve sought out quieter areas of the club where I can relax (I went to one of the business cubicles).
At some point, probably soon, we will all need to be more comfortable with fewer restrictions. Getting your 3rd vaccine booster dose (if eligible) and continuing to wear your own protective equipment is the best policy, as opposed to worrying too much about what others are doing, in my opinion.
#3
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Join Date: Sep 2019
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I sort of view the AC like a restaurant/bar in this scenario. You can’t really expect people to be perfectly masked if food/drink is being served.
I’ve generally avoided indoor in-person dining throughout the pandemic (but would do something like FFD, where there aren’t crowds and tables are fairly well spaced out).
You can typically find space away from others when needed at an AC. When I’ve been in clubs where things have been very crowded, like the DFW B club recently, I’ve sought out quieter areas of the club where I can relax (I went to one of the business cubicles).
At some point, probably soon, we will all need to be more comfortable with fewer restrictions. Getting your 3rd vaccine booster dose (if eligible) and continuing to wear your own protective equipment is the best policy, as opposed to worrying too much about what others are doing, in my opinion.
I’ve generally avoided indoor in-person dining throughout the pandemic (but would do something like FFD, where there aren’t crowds and tables are fairly well spaced out).
You can typically find space away from others when needed at an AC. When I’ve been in clubs where things have been very crowded, like the DFW B club recently, I’ve sought out quieter areas of the club where I can relax (I went to one of the business cubicles).
At some point, probably soon, we will all need to be more comfortable with fewer restrictions. Getting your 3rd vaccine booster dose (if eligible) and continuing to wear your own protective equipment is the best policy, as opposed to worrying too much about what others are doing, in my opinion.
Let's please stay on topic: the precise question asked is why AA does not enforce its own rules in ACs. I'm not looking for feedback from others about how to protect oneself from Covid, or why I should let others' noncompliance with rules continue.
#4
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Join Date: Nov 2011
Location: Brighton. UK
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Maybe the staff did try and enforce it previously and then got a load of abuse for doing so.
In those circumstances I'd just not bother either and save myself the grief.
In those circumstances I'd just not bother either and save myself the grief.
#5
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Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,028
People in the B and C/D ACs in Charlotte walk around, maskless, while talking on their cell phones.
Let's please stay on topic: the precise question asked is why AA does not enforce its own rules in ACs. I'm not looking for feedback from others about how to protect oneself from Covid, or why I should let others' noncompliance with rules continue.
Let's please stay on topic: the precise question asked is why AA does not enforce its own rules in ACs. I'm not looking for feedback from others about how to protect oneself from Covid, or why I should let others' noncompliance with rules continue.
#6
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Join Date: Sep 2019
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* The couple playing with their dog, on the floor. (No food or drink with them.) I believe that the dog was a Standard Poodle or Doodle, to their credit.
* The guy sitting in the work stations along the windows, watching videos on his phone with the speaker on full blast. (No food or drink with him.)
* The other people talking on their cell phones, with speaker on. (No food or drink with them.)
Perhaps AA is concerned about offending these types, but I'd offer that tolerating such poor behavior costs business, too.
#7
Join Date: Nov 2018
Programs: DL DM, HH Gold
Posts: 96
My personal opinion: I believe AA has this stated rule, but there is not a practical way to enforce it.
I don’t believe it’s reasonable to expect staff to enforce/police/remind people of this. The amount of verbal abuse I imagine the staff would face would be immense. If I worked in an AC I would personally not enforce it not because I disagree with the rule but because it wouldn’t be worth the personal toll on being yelled at and degraded by people because of it.
I don’t believe it’s reasonable to expect staff to enforce/police/remind people of this. The amount of verbal abuse I imagine the staff would face would be immense. If I worked in an AC I would personally not enforce it not because I disagree with the rule but because it wouldn’t be worth the personal toll on being yelled at and degraded by people because of it.
#8
Join Date: Jan 2017
Programs: Some/Most/All
Posts: 240
They were enforcing it in the LAX 4 club last week. I got chided because I had finished my food and drink and simply forgotten to put my mask back on. (Had I thought about it, I certainly would have.) I hadn't moved around, just sat in the same seat I was in. The agent (it was an AA dragon, not a contract lounge attendant) was a little direct about it, but I simply acknowledged her and put my mask on.
#9
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Join Date: Sep 2019
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My personal opinion: I believe AA has this stated rule, but there is not a practical way to enforce it.
I don’t believe it’s reasonable to expect staff to enforce/police/remind people of this. The amount of verbal abuse I imagine the staff would face would be immense. If I worked in an AC I would personally not enforce it not because I disagree with the rule but because it wouldn’t be worth the personal toll on being yelled at and degraded by people because of it.
I don’t believe it’s reasonable to expect staff to enforce/police/remind people of this. The amount of verbal abuse I imagine the staff would face would be immense. If I worked in an AC I would personally not enforce it not because I disagree with the rule but because it wouldn’t be worth the personal toll on being yelled at and degraded by people because of it.
From dogs running around, barking (in the C/D AC in Charlotte) to kids running around, screaming and fighting (also in the C/D AC in Charlotte) to people grabbing food (the chips/dip, vegetables, etc.) with their bare hands (again, the C/D AC in Charlotte) to people walking around on speaker phone, full blast--I've seen everything. Never have I seen any AA staff member enforce any rules in light of any of this behavior.
I don't have polling data for "what percentage of Americans oppose dogs running around, barking, in airport lounges", but I do have polling data showing support for mask requirements in these situations, airline rule or not. If AA staff, with their Carolina charm in Charlotte, politely asked people to wear face masks (or prevent their dogs from running around and barking), I'd expect that passengers would largely support that. And if rule violators resisted, AA should be able to revoke their memberships, and AA should do that.
#10
Join Date: Feb 2012
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Then why have any rules at all? And why doesn't AA enforce any of them?
From dogs running around, barking (in the C/D AC in Charlotte) to kids running around, screaming and fighting (also in the C/D AC in Charlotte) to people grabbing food (the chips/dip, vegetables, etc.) with their bare hands (again, the C/D AC in Charlotte) to people walking around on speaker phone, full blast--I've seen everything. Never have I seen any AA staff member enforce any rules in light of any of this behavior.
I don't have polling data for "what percentage of Americans oppose dogs running around, barking, in airport lounges", but I do have polling data showing support for mask requirements in these situations, airline rule or not. If AA staff, with their Carolina charm in Charlotte, politely asked people to wear face masks (or prevent their dogs from running around and barking), I'd expect that passengers would largely support that. And if rule violators resisted, AA should be able to revoke their memberships, and AA should do that.
From dogs running around, barking (in the C/D AC in Charlotte) to kids running around, screaming and fighting (also in the C/D AC in Charlotte) to people grabbing food (the chips/dip, vegetables, etc.) with their bare hands (again, the C/D AC in Charlotte) to people walking around on speaker phone, full blast--I've seen everything. Never have I seen any AA staff member enforce any rules in light of any of this behavior.
I don't have polling data for "what percentage of Americans oppose dogs running around, barking, in airport lounges", but I do have polling data showing support for mask requirements in these situations, airline rule or not. If AA staff, with their Carolina charm in Charlotte, politely asked people to wear face masks (or prevent their dogs from running around and barking), I'd expect that passengers would largely support that. And if rule violators resisted, AA should be able to revoke their memberships, and AA should do that.
#11
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Join Date: Sep 2019
Posts: 2,094
I'd highly not recommend not traveling if you are that scared about what somebody else is doing. I, for one, am very glad that AA isn't enforcing the mask requirements in their clubs. They truly feel like an oasis (as advertised) from the madness. FWIW, this is the same as in United Clubs. Not enforced there as well. Seen this in most airport clubs I've been in domestically. They were enforcing it in Centurion Clubs, but even they seem to have given up recently.
https://www.aa.com/i18n/travel-info/...ge-changes.jsp
You're required to wear a face covering in the club, but you may briefly lift or lower it while eating or drinking.
I don't have a choice as to traveling these days, but I do have a choice as to which carrier I use--Amtrak from now on, in a private room.
I would suggest that rather than telling people who paid for a service that they should just avoid traveling when the service is not as advertised due to others' refusal to follow published rules, instead, people who refuse to follow published rules should...follow them. Period. If anyone should bear the consequences of rulebreaking, rulebreakers should, not law-abiding people.
#12
Join Date: Sep 2005
Location: Dallas
Programs: AA Executive Platinum
Posts: 591
Your question has been answered multiple times, so I'll just add that it's not just CLT, it's pretty much every AC, and every other airline lounge for that matter. Please be advised.
#13
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Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
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* The couple playing with their dog, on the floor. (No food or drink with them.) I believe that the dog was a Standard Poodle or Doodle, to their credit.
* The guy sitting in the work stations along the windows, watching videos on his phone with the speaker on full blast. (No food or drink with him.)
* The other people talking on their cell phones, with speaker on. (No food or drink with them.)
#14
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Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
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Here's what AA advertises for Admirals Clubs, and I renewed my membership based on this:
https://www.aa.com/i18n/travel-info/...ge-changes.jsp
You're required to wear a face covering in the club, but you may briefly lift or lower it while eating or drinking.
I don't have a choice as to traveling these days, but I do have a choice as to which carrier I use--Amtrak from now on, in a private room.
I would suggest that rather than telling people who paid for a service that they should just avoid traveling when the service is not as advertised due to others' refusal to follow published rules, instead, people who refuse to follow published rules should...follow them. Period. If anyone should bear the consequences of rulebreaking, rulebreakers should, not law-abiding people.
https://www.aa.com/i18n/travel-info/...ge-changes.jsp
You're required to wear a face covering in the club, but you may briefly lift or lower it while eating or drinking.
I don't have a choice as to traveling these days, but I do have a choice as to which carrier I use--Amtrak from now on, in a private room.
I would suggest that rather than telling people who paid for a service that they should just avoid traveling when the service is not as advertised due to others' refusal to follow published rules, instead, people who refuse to follow published rules should...follow them. Period. If anyone should bear the consequences of rulebreaking, rulebreakers should, not law-abiding people.
#15
Join Date: May 2001
Location: Los Angeles
Posts: 27
Why would the Club tolerate the staff being abused?