Bad experience with AA's pre-flight COVID testing
Oct 22, 2020, 9:24 am
#31
Original Poster
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
Quick followup - after an initial negative email response from Customer Relations, a call to the Executive Platinum Liaison desk, and a second call from Customer Relations, AA made me whole. I received a voucher for my original flight plus an additional voucher for the inconvenience. More importantly, I was assured that people were reaching out to the digital content team to correct the web site, and that correct information would be sent to the phone agents.
Oct 22, 2020, 8:41 pm
#32
Join Date: Oct 2007
Location: San Jose, Costa Rica
Programs: AAdvantage Platinum
Posts: 1,894
As of Oct. 26, Costa Rica will eliminate the testing requirement.
Costa Rica to eliminate coronavirus test requirement for tourists
Costa Rica to eliminate coronavirus test requirement for tourists
Oct 22, 2020, 10:05 pm
#33
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
As of Oct. 26, Costa Rica will eliminate the testing requirement.
Costa Rica to eliminate coronavirus test requirement for tourists
Costa Rica to eliminate coronavirus test requirement for tourists