Perplexing Log In Changes (issued new account)
Sep 11, 2020 | 3:54 pm
#1
Original Poster
In memoriam
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,732
Perplexing Log In Changes (issued new account)
I had a simple FF credit problem to manage (missing Avis rental). I had been patiently tracking my AA account for the credit but no show since June.I figured simple call to the AA FF desk would solve the problem
Surprise . They said my account had been deleted and that probably was the cause. In fact they had created a new account for me under a different log-in. The agent said the only notes were due to a security problem. I was directed to call the FF desk directly and a supervisor would handle it. .I had the call transferred and they did confirm only that there was a new account listed against my name and that the mileage balance was the same as before . At this point they suggested they had made me whole against and i should just log in under the new number. At this point I suspected all kinds of password hoops just to create a new log-in and ended the conversation.
The first thing I did after the phone call was to open up my browser page to AA and there I was already logged in to my old account with the old FF number and password. I then logged out and entered the new FF number and it automatically logged me in to the new account that was a mirror image of the old account number
I couldn't believe they would make a change like this without even sending me an E-mail notification!
Anybody else seen this before?
Surprise . They said my account had been deleted and that probably was the cause. In fact they had created a new account for me under a different log-in. The agent said the only notes were due to a security problem. I was directed to call the FF desk directly and a supervisor would handle it. .I had the call transferred and they did confirm only that there was a new account listed against my name and that the mileage balance was the same as before . At this point they suggested they had made me whole against and i should just log in under the new number. At this point I suspected all kinds of password hoops just to create a new log-in and ended the conversation.
The first thing I did after the phone call was to open up my browser page to AA and there I was already logged in to my old account with the old FF number and password. I then logged out and entered the new FF number and it automatically logged me in to the new account that was a mirror image of the old account number
I couldn't believe they would make a change like this without even sending me an E-mail notification!
Anybody else seen this before?
Sep 12, 2020 | 8:56 am
#3
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 6,235
I haven't seen it, and I'm just guessing, but if the security problem was someone hijacked your account and/or your email account (or they had reason to think so), sending you an email might not make sense.
Sep 12, 2020 | 9:31 am
#4
Original Poster
In memoriam
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,732
The E-mail just arrived today. That suggests the problem was mostly the bad luck of trying to resolve a FF question in the midst of the change and;
The agents having no idea that changeover was going on at the same time.
Meanwhile the E-mail didn't clarify the log in would be seamless using the same password. I guess the now two identical log-ins to the same FF records is probably temporary
Maybe my post will help others who might get just as "perplexed", to understand
The agents having no idea that changeover was going on at the same time.
Meanwhile the E-mail didn't clarify the log in would be seamless using the same password. I guess the now two identical log-ins to the same FF records is probably temporary
Maybe my post will help others who might get just as "perplexed", to understand