American Airlines is trying to reach me. Legit?
Aug 25, 2020, 5:54 am
#1
Original Poster
Join Date: Jan 2017
Programs: Velocity
Posts: 70
American Airlines is trying to reach me. Legit?
Today I received an email from [email protected] with the subject line "We're Trying to Reach You"
The headers all look genuine but I wanted to see if anyone knew if this was genuine or a phishing attack?
If it is genuine do you know what it could be about? Credit card sign-ups / buy mileage points?
Hello, xx
Im with the AAdvantage program at American Airlines. I tried calling you today to check in and see if you had a few minutes to chat about your AAdvantage mileage balance!
When you're free, please call me at (888) 225-0725.
In the meantime, please take care of yourself and know that we are looking forward to welcoming you aboard again soon!
All the best,
Joseph B.
American Airlines
The headers all look genuine but I wanted to see if anyone knew if this was genuine or a phishing attack?
If it is genuine do you know what it could be about? Credit card sign-ups / buy mileage points?
Hello, xx
Im with the AAdvantage program at American Airlines. I tried calling you today to check in and see if you had a few minutes to chat about your AAdvantage mileage balance!
When you're free, please call me at (888) 225-0725.
In the meantime, please take care of yourself and know that we are looking forward to welcoming you aboard again soon!
All the best,
Joseph B.
American Airlines
Aug 25, 2020, 6:14 am
#2
Join Date: Apr 2010
Location: CUR
Posts: 2,170
Aug 25, 2020, 7:17 am
#3
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,646
If you don't believe me, your best option is call AA Advantage but not to that number but to the numbers you know.
800-882-8880 for AAdvantage
or your elite desk number.
Aug 25, 2020, 7:25 am
#4
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 299
I am assuming the scammer does not know your voice. Maybe share the email with AA Security and ask if they want to call the number and shut down this clown.
Aug 25, 2020, 7:29 am
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Not unique to AA or the travel industry.
Anytime you are contacted by someone and you are not expecting the contact, do not respond. Email, phone or especially by clicking on a link.button.
Rather, if you want to follow up, call a published number and ask.
Anytime you are contacted by someone and you are not expecting the contact, do not respond. Email, phone or especially by clicking on a link.button.
Rather, if you want to follow up, call a published number and ask.
Aug 25, 2020, 1:15 pm
#8
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
Legit based on what?
The best advice anyone can get when dealing with a company contacting them is to decline to continue the conversation and get back in touch with them via an official phone number that is published on their website, on your billing statement, etc.... in this case, one from aa.com
The best advice anyone can get when dealing with a company contacting them is to decline to continue the conversation and get back in touch with them via an official phone number that is published on their website, on your billing statement, etc.... in this case, one from aa.com
Aug 25, 2020, 3:03 pm
#11
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Not worth the risk. If it's benign, you will find out by calling a published number. If it's a fraud, merely calling in confirms a broad array of information even if you then hang up.
Aug 25, 2020, 3:25 pm
#13
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,969
Forward the email to [email protected]
https://www.aa.com/i18n/customer-ser...l-security.jsp
They will let you know if it's legit or not.
If you suspect you’ve been a victim of fraud or want to report suspicious activity, don't click on any links, open any attachments, call any phone numbers listed or follow any instructions given.
Emails
Instead, contact aa.com security and attach a copy of any suspicious emails. For mail received in person, take a picture of the mailing and envelope and send via email.
[email protected]
Emails
Instead, contact aa.com security and attach a copy of any suspicious emails. For mail received in person, take a picture of the mailing and envelope and send via email.
[email protected]
They will let you know if it's legit or not.
Aug 25, 2020, 5:47 pm
#14
Original Poster
Join Date: Jan 2017
Programs: Velocity
Posts: 70
Just as a follow-up.
I had a missed call from the 888 number this morning but received the following email shortly after:
Hello, xx
Thanks for speaking with me today!
We want you to know that we’re committed to helping you reconnect with your loved ones and get back to planning your next vacation. So, for the month of August, we’ve brought back our biggest bonus offer!
Buy or Gift Bonus 15,000 - 75,000 miles 50% 76,000 - 124,000 miles 75% 125,000 - 150,000 miles 100%Plus, if you use an eligible AAdvantageŽ credit card to purchase miles, you’ll also earn additional miles for every dollar you spend. It’s a win-win-win for miles!
To take advantage of this limited time offer, please give us a call at 888-225-0725 or visit aa.com/buymiles.
We look forward to seeing you in the air soon!
All the best,
Tara P.
American Airlines
I had a missed call from the 888 number this morning but received the following email shortly after:
Hello, xx
Thanks for speaking with me today!
We want you to know that we’re committed to helping you reconnect with your loved ones and get back to planning your next vacation. So, for the month of August, we’ve brought back our biggest bonus offer!
Buy or Gift Bonus 15,000 - 75,000 miles 50% 76,000 - 124,000 miles 75% 125,000 - 150,000 miles 100%Plus, if you use an eligible AAdvantageŽ credit card to purchase miles, you’ll also earn additional miles for every dollar you spend. It’s a win-win-win for miles!
To take advantage of this limited time offer, please give us a call at 888-225-0725 or visit aa.com/buymiles.
We look forward to seeing you in the air soon!
All the best,
Tara P.
American Airlines