Can I get a refund?
Jul 22, 2020, 10:13 am
#1
Original Poster
Join Date: Feb 2013
Location: New York City
Programs: JGC
Posts: 445
Can I get a refund?
Purchased flights on AA.com last November for travel from JFK to London at the end of March on BA metal. (in F)
Due to coronavirus March trip had to be postponed and is now scheduled for September. By the looks of things it's unlikely UK will be lifting its travel restrictions for US travelers by that time.
When I went to AA.com I can't reschedule the trip further than October so I canceled it.
I now got an email saying "the value of your ticket is safe" and I can use the value towards a future booking but I would rather have it refunded.
Is this possible at all?
Thank you
Due to coronavirus March trip had to be postponed and is now scheduled for September. By the looks of things it's unlikely UK will be lifting its travel restrictions for US travelers by that time.
When I went to AA.com I can't reschedule the trip further than October so I canceled it.
I now got an email saying "the value of your ticket is safe" and I can use the value towards a future booking but I would rather have it refunded.
Is this possible at all?
Thank you
Jul 22, 2020, 10:17 am
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Has there been a schedule change since you rebooked? If not then unless it's a refundable fare, only option is voucher. In this case I would wait (don't cancel now) and hope for a schedule change that allows for a refund. However as you have cancelled it this is no longer an option.
Jul 22, 2020, 11:13 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
For the benefit of others, in almost all circumstances (fully refundable tickets), do not cancel until the day of travel. If AA cancels (or significantly changes the timing), you are entitled to a refund. Otherwise, all you get is a credit for future travel. Also worth remembering that flights are cancelled or delayed for good old-fashioned reasons such as weather and mechanical. Thus, waiting is on your side. If you eventually do have to voluntarily cancel, you are no worse off for having waited.
Jul 22, 2020, 1:23 pm
#4
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Purchased flights on AA.com last November for travel from JFK to London at the end of March on BA metal. (in F)
Due to coronavirus March trip had to be postponed and is now scheduled for September. By the looks of things it's unlikely UK will be lifting its travel restrictions for US travelers by that time.
When I went to AA.com I can't reschedule the trip further than October so I canceled it.
I now got an email saying "the value of your ticket is safe" and I can use the value towards a future booking but I would rather have it refunded.
Is this possible at all?
Thank you
Due to coronavirus March trip had to be postponed and is now scheduled for September. By the looks of things it's unlikely UK will be lifting its travel restrictions for US travelers by that time.
When I went to AA.com I can't reschedule the trip further than October so I canceled it.
I now got an email saying "the value of your ticket is safe" and I can use the value towards a future booking but I would rather have it refunded.
Is this possible at all?
Thank you
Jul 22, 2020, 1:44 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
So what you have asked is a voluntary change of your ticket.
Jul 22, 2020, 2:46 pm
#6
Original Poster
Join Date: Feb 2013
Location: New York City
Programs: JGC
Posts: 445
I know this sounds ridiculous. But in the reality, just because the U.K. imposes travel restrictions, it does not mean AA can't operate the flight. It also does not mean you can't enter the U.K. with the restriction.
So what you have asked is a voluntary change of your ticket.
So what you have asked is a voluntary change of your ticket.
Jul 23, 2020, 6:42 am
#7
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,937
You can, but you'd have to quarantine for the duration. Which might be fine if you were visiting your lover, but not so fine if you are traveling for business or touring.
Jul 23, 2020, 6:56 am
#8
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There are a significant number of people who are traveling to see a relative or friend and, while in better times, would have gone out to restaurants and museums, are just fine with quarantine at the relative / friends and do that now.