Return flight cancelled.
Jul 15, 2020, 6:12 pm
#16
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Join Date: Apr 2001
Location: MEL CHC
Posts: 21,022
So I flew out pre-Covid to BOS from LHR and then my return flight to BOS was cancelled. I am now ready to book my return back to US but AA is insisting on repricing my whole flight and wants $2,000 to get me back to the US or they will refund me approx $260 which is the remaining value of the unused return leg!
I would have thought they had an obligation to get me back to the US at no extra cost to me.
Any thoughts much appreciated.
I would have thought they had an obligation to get me back to the US at no extra cost to me.
Any thoughts much appreciated.
I suspect we have not got the full story, including all the dates & fare t&c's.
Jul 16, 2020, 5:14 am
#17
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Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
So I flew out pre-Covid to BOS from LHR and then my return flight to BOS was cancelled. I am now ready to book my return back to US but AA is insisting on repricing my whole flight and wants $2,000 to get me back to the US or they will refund me approx $260 which is the remaining value of the unused return leg!
I would have thought they had an obligation to get me back to the US at no extra cost to me.
Any thoughts much appreciated.
I would have thought they had an obligation to get me back to the US at no extra cost to me.
Any thoughts much appreciated.
Was the flight canceled because of a government agency stopped it?
What did you do after finding out it was canceled? What did you say to AA? What was there response?
Did you simply say, "I will let you know months from now what I want to do?" I don't think this means you can wait 4 months and then tell them you now need a ride back, unless something else has happened.
So, please tell us the Paul Harvey part..........".........the rest of the story"
Jul 16, 2020, 6:50 am
#18
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
Not to pile on or anything.. but why wait all that time until you are trying to get back.
if you flight is cancelled , granted even though I am sure the phone lines were busy at that time... the Op should have sorted it out the.
As others suggest... just buy a one way and deal with a refund after you get back to the states
if you flight is cancelled , granted even though I am sure the phone lines were busy at that time... the Op should have sorted it out the.
As others suggest... just buy a one way and deal with a refund after you get back to the states
Jul 16, 2020, 6:53 am
#19
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
When the flight was cancelled, AA had obligation to either get you back to USA at earliest possible time or at your conveniance subject to availability at no charge
I am not sure that waiting for 4 months and then calling will be within what would be required under EC261
If it comes to it, there are one way fares next week at Ł570 non stop on AA - of which Ł225 is taxes. With a cancellation, you should be able to get the Ł225 back at minimum, so worst case Ł345 ($434) to pay which maybe covered by insurance if you have it
This week can get tickets for Ł606 via New York , so an extra Ł381 to pay
Definitely no need to pay $2000 - just go to the UK AA site and the fares are there
I am not sure that waiting for 4 months and then calling will be within what would be required under EC261
If it comes to it, there are one way fares next week at Ł570 non stop on AA - of which Ł225 is taxes. With a cancellation, you should be able to get the Ł225 back at minimum, so worst case Ł345 ($434) to pay which maybe covered by insurance if you have it
This week can get tickets for Ł606 via New York , so an extra Ł381 to pay
Definitely no need to pay $2000 - just go to the UK AA site and the fares are there
Nonetheless, it is worth calling back and not simply reiterating the same request. Rather, this time point to the cancellation and ask for rebooking accommodation due to the cancellation. While legal arguments with front line agents are to be avoided, pointing to the Regulation may trigger a consultation with a supervisor or at least have someone more senior look at the ticket.
Quite reasonable not to accommodate OP, but quite possible that AA simply goes down the Section 8 rebooking workflow and does so.
Jul 16, 2020, 7:06 am
#20
Suspended
Join Date: Nov 1999
Posts: 24,153
Not to pile on or anything.. but why wait all that time until you are trying to get back.
if you flight is cancelled , granted even though I am sure the phone lines were busy at that time... the Op should have sorted it out the.
As others suggest... just buy a one way and deal with a refund after you get back to the states
if you flight is cancelled , granted even though I am sure the phone lines were busy at that time... the Op should have sorted it out the.
As others suggest... just buy a one way and deal with a refund after you get back to the states
Jul 16, 2020, 3:13 pm
#21
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
( non stops on AA at $955. r/t )
Can save a bit , but does become 1 stop vs non stop - if having a use for the return leg or would rather save money rather than go non stop , would be worth it ; I would take a connection in Dublin over a connection in USA
Jul 16, 2020, 5:26 pm
#24
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Join Date: Apr 2013
Location: PHX
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Posts: 56,455
Jul 17, 2020, 10:45 am
#25
Original Poster
Join Date: Sep 2009
Posts: 165
We are missing a bit of info. There are cancelled flight obligations under EC261 depending on what actually happened.
Was the flight canceled because of a government agency stopped it?
What did you do after finding out it was canceled? What did you say to AA? What was there response?
Did you simply say, "I will let you know months from now what I want to do?" I don't think this means you can wait 4 months and then tell them you now need a ride back, unless something else has happened.
So, please tell us the Paul Harvey part..........".........the rest of the story"
Was the flight canceled because of a government agency stopped it?
What did you do after finding out it was canceled? What did you say to AA? What was there response?
Did you simply say, "I will let you know months from now what I want to do?" I don't think this means you can wait 4 months and then tell them you now need a ride back, unless something else has happened.
So, please tell us the Paul Harvey part..........".........the rest of the story"