Can you use an AA flight credit for a future flight without calling?
Mar 25, 2020, 10:05 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2000
Posts: 17,423
Can you use an AA flight credit for a future flight without calling?
No expertise with this? What I seem to have is a PNR with funds availlable in it. But there seems to be no way on the website to apply those funds to a new ticket. I guess I will have to call reservations. Does anyone know what happens if, normally, you buy a new ticket that's cheaper than the credit left in your old PNR? Does that remain, or do you only have one shot to use the funds from the old ticket?
It's a shame AA does have something like WN's "Travel Funds" tab -- where you just apply the value of cancelled reservations to your new ticket. I guess there was never previously a need for such a system, as the major airline change fees were so onerous.
It's a shame AA does have something like WN's "Travel Funds" tab -- where you just apply the value of cancelled reservations to your new ticket. I guess there was never previously a need for such a system, as the major airline change fees were so onerous.
Last edited by iahphx; Mar 26, 2020 at 12:34 pm
Mar 27, 2020, 8:53 am
#2
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
No expertise with this? What I seem to have is a PNR with funds availlable in it. But there seems to be no way on the website to apply those funds to a new ticket. I guess I will have to call reservations. Does anyone know what happens if, normally, you buy a new ticket that's cheaper than the credit left in your old PNR? Does that remain, or do you only have one shot to use the funds from the old ticket?
It's a shame AA does have something like WN's "Travel Funds" tab -- where you just apply the value of cancelled reservations to your new ticket. I guess there was never previously a need for such a system, as the major airline change fees were so onerous.
It's a shame AA does have something like WN's "Travel Funds" tab -- where you just apply the value of cancelled reservations to your new ticket. I guess there was never previously a need for such a system, as the major airline change fees were so onerous.
Mar 27, 2020, 10:09 am
#3
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,646
No expertise with this? What I seem to have is a PNR with funds availlable in it. But there seems to be no way on the website to apply those funds to a new ticket. I guess I will have to call reservations. Does anyone know what happens if, normally, you buy a new ticket that's cheaper than the credit left in your old PNR? Does that remain, or do you only have one shot to use the funds from the old ticket?
It's a shame AA does have something like WN's "Travel Funds" tab -- where you just apply the value of cancelled reservations to your new ticket. I guess there was never previously a need for such a system, as the major airline change fees were so onerous.
It's a shame AA does have something like WN's "Travel Funds" tab -- where you just apply the value of cancelled reservations to your new ticket. I guess there was never previously a need for such a system, as the major airline change fees were so onerous.
I guess:
1) it is that old consumer unfriendly practice to make something difficult to use with the hopes that the consumer will forget about it and let it expire.
2) IT culture at AA. They have a strong belief that certain things are just "impossible", hence never try to solve them.
Or both?
Mar 27, 2020, 10:30 am
#4
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,551
I called AA yesterday to review the status of my 5 outstanding reservations, and was told that yes, you have to call.
Mar 27, 2020, 11:42 am
#5
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2000
Posts: 17,423
Right. You have a PNR that has funds attached to it. There clearly isn't a way to apply the funds from the PNR to a new ticket on the website. Maybe they'll now figure one out.