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Can you use an AA flight credit for a future flight without calling?

Can you use an AA flight credit for a future flight without calling?

Old Mar 25, 20, 10:05 am
  #1  
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Can you use an AA flight credit for a future flight without calling?

No expertise with this? What I seem to have is a PNR with funds availlable in it. But there seems to be no way on the website to apply those funds to a new ticket. I guess I will have to call reservations. Does anyone know what happens if, normally, you buy a new ticket that's cheaper than the credit left in your old PNR? Does that remain, or do you only have one shot to use the funds from the old ticket?

It's a shame AA does have something like WN's "Travel Funds" tab -- where you just apply the value of cancelled reservations to your new ticket. I guess there was never previously a need for such a system, as the major airline change fees were so onerous.

Last edited by iahphx; Mar 26, 20 at 12:34 pm
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Old Mar 27, 20, 8:53 am
  #2  
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Originally Posted by iahphx View Post
No expertise with this? What I seem to have is a PNR with funds availlable in it. But there seems to be no way on the website to apply those funds to a new ticket. I guess I will have to call reservations. Does anyone know what happens if, normally, you buy a new ticket that's cheaper than the credit left in your old PNR? Does that remain, or do you only have one shot to use the funds from the old ticket?

It's a shame AA does have something like WN's "Travel Funds" tab -- where you just apply the value of cancelled reservations to your new ticket. I guess there was never previously a need for such a system, as the major airline change fees were so onerous.
If the new ticket is less, you get a voucher for the difference. Even if the fees are "onerous", they can still be less than the value of a ticket, and it would be possible for AA to have a system that charges the fee when the credit is used.
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Old Mar 27, 20, 10:09 am
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Originally Posted by iahphx View Post
No expertise with this? What I seem to have is a PNR with funds availlable in it. But there seems to be no way on the website to apply those funds to a new ticket. I guess I will have to call reservations. Does anyone know what happens if, normally, you buy a new ticket that's cheaper than the credit left in your old PNR? Does that remain, or do you only have one shot to use the funds from the old ticket?

It's a shame AA does have something like WN's "Travel Funds" tab -- where you just apply the value of cancelled reservations to your new ticket. I guess there was never previously a need for such a system, as the major airline change fees were so onerous.
It is amazing how behind AA is in its user platforms. There are some basic features (like the WN travel funds tab) that has existed for YEARS with other airlines but AA does not implement.
I guess:
1) it is that old consumer unfriendly practice to make something difficult to use with the hopes that the consumer will forget about it and let it expire.
2) IT culture at AA. They have a strong belief that certain things are just "impossible", hence never try to solve them.
Or both?
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Old Mar 27, 20, 10:30 am
  #4  
 
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I called AA yesterday to review the status of my 5 outstanding reservations, and was told that yes, you have to call.
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Old Mar 27, 20, 11:42 am
  #5  
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Originally Posted by redtop43 View Post
I called AA yesterday to review the status of my 5 outstanding reservations, and was told that yes, you have to call.
Right. You have a PNR that has funds attached to it. There clearly isn't a way to apply the funds from the PNR to a new ticket on the website. Maybe they'll now figure one out.
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