Credit for cancelling AA flight
Dec 24, 2019, 12:35 pm
#1
Original Poster
Join Date: Dec 2019
Posts: 1
Credit for cancelling AA flight
I cancelled an AA flight as my travel plans changed and I no longer need to make the trip. When cancelling online I just got a notification the trip was cancelled, no change fee or anything else. It's not a refundable ticket but since I didn't even get the opportunity to pay the $200 change fee to use the value of the ticket toward another flight, I'm not clear on where that future value "lives". I tried calling AA but got unclear answers from the agents. I dont see anything in my AAdvantage account. What happens now if I want to book another AA flight using the credit of that flight toward it?
Dec 24, 2019, 12:38 pm
#2
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
I cancelled an AA flight as my travel plans changed and I no longer need to make the trip. When cancelling online I just got a notification the trip was cancelled, no change fee or anything else. It's not a refundable ticket but since I didn't even get the opportunity to pay the $200 change fee to use the value of the ticket toward another flight, I'm not clear on where that future value "lives". I tried calling AA but got unclear answers from the agents. I dont see anything in my AAdvantage account. What happens now if I want to book another AA flight using the credit of that flight toward it?
So, in any case, you would call up AA, and they will apply the value to the future ticket
Dec 24, 2019, 12:46 pm
#3
Join Date: Apr 2004
Location: PHL
Programs: AA(PPro), UA, AGR, BW(Plat), HH, WoH, MB(S)
Posts: 778
I cancelled an AA flight as my travel plans changed and I no longer need to make the trip. When cancelling online I just got a notification the trip was cancelled, no change fee or anything else. It's not a refundable ticket but since I didn't even get the opportunity to pay the $200 change fee to use the value of the ticket toward another flight, I'm not clear on where that future value "lives". I tried calling AA but got unclear answers from the agents. I dont see anything in my AAdvantage account. What happens now if I want to book another AA flight using the credit of that flight toward it?
Dec 24, 2019, 8:47 pm
#4
Join Date: May 2018
Programs: AA ConciergeKey, Marriott Ambassador, Hyatt Globalist, Hilton Gold, United Silver
Posts: 63
Send a detailed message with your request and questions to Customer Relations using this contact form. I always do this for refunds as it's the easiest way to get a definite and written answer. It takes them up to 3 business days usually for them to get back to you, but it's worth doing it this way instead of calling in imo.
Any flight credit is usually sent out as an e-voucher to your email with a "gift card" type number and a security code/PIN. The credit expires after one year as far as I know. You may have mixed success with them being able to seperate or outright waive the change fee for you.
Make sure to add your ticket number(s), AAdvantage number(s), and flight number/info (doesn't hurt)... usually speeds up the process as well.
Any flight credit is usually sent out as an e-voucher to your email with a "gift card" type number and a security code/PIN. The credit expires after one year as far as I know. You may have mixed success with them being able to seperate or outright waive the change fee for you.
Make sure to add your ticket number(s), AAdvantage number(s), and flight number/info (doesn't hurt)... usually speeds up the process as well.
Last edited by goldtiger; Dec 24, 2019 at 8:50 pm Reason: added more info
Dec 24, 2019, 9:18 pm
#5
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
If it's an unused ticket that was cancelled before departure, the value of the ticket may be used towards a future itinerary less the exchange fee. As others have noted, keep a copy of the receipt and/or ticket number handy. The ticket must be exchanged within one year of the original ticket issue date. The exchange fee is deducted (or charged) at the time of rebooking, not at the time of cancellation.
If the ticket was partially used, then it's a slightly different answer. However, based on the post, I'm assuming it's a wholly unused ticket.
Regardless, you won't get a voucher or gift card in this case. And, the exchange fee will not be waived. However, the phone reservation fee will be waived since you can't exchange a ticket like this online at the moment.
If the ticket was partially used, then it's a slightly different answer. However, based on the post, I'm assuming it's a wholly unused ticket.
Regardless, you won't get a voucher or gift card in this case. And, the exchange fee will not be waived. However, the phone reservation fee will be waived since you can't exchange a ticket like this online at the moment.
