Account Frozen/Audit - No Way to Respond?
Dec 4, 2019, 8:24 pm
#17
Original Poster
Join Date: Jan 2005
Location: NYC
Posts: 752
Some of the itineraries that were purchased with an invalid credit card got cancelled automatically in time, some I cancelled and others I called to change payment method and formally ticket
Dec 4, 2019, 8:26 pm
#18
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Dec 4, 2019, 8:33 pm
#20
Original Poster
Join Date: Jan 2005
Location: NYC
Posts: 752
I'm not trying to be cagey or difficult, I've been very forthright about what I did. I thought the timing was odd and was curious about how to communicate/respond to AA. The linked threads helped me understand the likely outcomes of the audit and that's really that
Dec 4, 2019, 8:45 pm
#23
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,212
Dec 4, 2019, 8:46 pm
#24
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
They may see it as a suspicious pattern of activity. If you called on some of them to change the payment method and ticket, then you presumably knew that the payment method was invalid for all of the tickets you "purchased."
You sent them to ticketing with a method you knew would not work. Why? Some of them you let run their course and eventually be cancelled automatically. Why? You cancelled or changed payment methods on some. Why those and not the others?
I'm not trying to be harsh. Just noting that this would seem to be suspicious to them, in a way that it wouldn't if it were a once- or twice-made mistake. If you have an honest answer as to why, just make sure you're honest with them.
You sent them to ticketing with a method you knew would not work. Why? Some of them you let run their course and eventually be cancelled automatically. Why? You cancelled or changed payment methods on some. Why those and not the others?
I'm not trying to be harsh. Just noting that this would seem to be suspicious to them, in a way that it wouldn't if it were a once- or twice-made mistake. If you have an honest answer as to why, just make sure you're honest with them.
Dec 4, 2019, 8:47 pm
#25
Join Date: Mar 2016
Location: SAN
Programs: AA CK, Hyatt Globalist
Posts: 839
It baffles my mind that AA allows a hold for weeks on flights with an invalid card. Also that it takes years for AA to uncover these abuses.
Dec 4, 2019, 9:10 pm
#27
Original Poster
Join Date: Jan 2005
Location: NYC
Posts: 752
Appreciate the thoughts and input from all. I'll comply with AA's requests via email and I imagine I'll have my account cancelled by AA for violating their Terms and Conditions. Will update the thread for posterity when the audit is completed
Dec 4, 2019, 9:12 pm
#28
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
I wouldn’t resign yourself to that.
Dec 4, 2019, 9:22 pm
#29
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,069
As I understand it in this thread....you booked tickets with a payment method which you knew - at the time of booking - was invalid. There's no coming back from that. Once - ok, a careless mistake. But a pattern of doing it over a period of several years...that's outright fraud.
Please correct me if I'm wrong. Otherwise, take your lumps and consider it a lesson learned.
Please correct me if I'm wrong. Otherwise, take your lumps and consider it a lesson learned.
Dec 4, 2019, 9:22 pm
#30
In memoriam
Join Date: May 2005
Location: DAL
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