email address for EXP desk about websaver award (booking unaccompanied minor award)
Nov 14, 2019, 9:25 am
#1
Original Poster
Join Date: Aug 2013
Location: philadelphia
Programs: AA EXP, Marriott Lifetime Platinum Elite, Hilton Gold, United Silver
Posts: 33
email address for EXP desk about websaver award (booking unaccompanied minor award)
Hello - I am looking to write an email to the EXP desk. I am trying to book a websaver award travel on line but because the person I am booking for is an unaccompanied minor (15 years old) I need to call the desk. The desk says they can't book websaver so if I want to use miles it would be the current levels available to them. The difference in miles needed is 32k versus 62.5. I don't blame or am I upset with the desk as they are doing the best they can. It does upset me that AA has this policy which penalizes you for using the miles for a minor and need to use more miles. Anyone else have this experience? Does anyone have an email address where I can write?
Nov 14, 2019, 9:41 am
#2
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Hello - I am looking to write an email to the EXP desk. I am trying to book a websaver award travel on line but because the person I am booking for is an unaccompanied minor (15 years old) I need to call the desk. The desk says they can't book websaver so if I want to use miles it would be the current levels available to them. The difference in miles needed is 32k versus 62.5. I don't blame or am I upset with the desk as they are doing the best they can. It does upset me that AA has this policy which penalizes you for using the miles for a minor and need to use more miles. Anyone else have this experience? Does anyone have an email address where I can write?
Nov 14, 2019, 9:52 am
#3
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Yea, there is no email address for the EXP desk.
You could also put a reservation on hold online for yourself and the UM. Then call AA and have them remove you from the reservation and take care of the UM details. Not sure if it will let you book just a UM ticket online.
You could also put a reservation on hold online for yourself and the UM. Then call AA and have them remove you from the reservation and take care of the UM details. Not sure if it will let you book just a UM ticket online.
Nov 14, 2019, 10:12 am
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Email is not a good way to deal with pretty much any carrier. In addition, you will not (eventually) get a different answer via email than you did by phone.
The suggestions above are likely the only way to make this work.
The suggestions above are likely the only way to make this work.
Nov 14, 2019, 1:08 pm
#6
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
With the dynamic nature of web special awards these days, I wouldn't chance it even with an email to the CK desk (if you are CK) as that space could be gone by the time it's acted upon.
Nov 14, 2019, 2:16 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I don't think that anyone is suggesting changing the name on the ticket. Book the ticket under the proper name and then call in to deal with the UM issues (which you would need to do anyway), including payment of the UM fee.
Nov 14, 2019, 3:15 pm
#8
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Go online and make one reservation for the web special for 2 passengers, yourself and the minor. Put the reservation on hold. Then call AA, have them remove you from the reservation, and give them the unaccompanied minor details.
Nov 14, 2019, 3:31 pm
#9
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Nov 24, 2019, 5:53 am
#10
Original Poster
Join Date: Aug 2013
Location: philadelphia
Programs: AA EXP, Marriott Lifetime Platinum Elite, Hilton Gold, United Silver
Posts: 33
I thought I would post the outcome of my question. I called the EXP line explained again what I was trying to do. She had me book an award travel under my name and then put it on hold. She was then able to go in and change the name and birthday and ticket it. I just saved 30,000 miles! Of course I am going to burn those as I have two more flights I need to make for summer travel.