AA voluntary Business class training for FA's
Oct 29, 2019, 4:27 am
#1
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AA voluntary Business class training for FA's
Perhaps this is just another of the many reasons why AA J service is so hit or (mostly) miss.
https://viewfromthewing.com/american-airlines-offers-voluntary-business-class-service-training-to-flight-attendants-that-feel-like-it/
IMHO-Lack of training/standard practices in F and J is another indictment of AA "vision", or lack thereof. YMMV
SIDEBAR-I flew JL J NRT-DFW 2 weeks ago. Service impeccable. Food the best! My steak was worthy of a Dallas steakhouse. Turns out the FA who was the "chef" was sent to school to learn how to cook on the plane! Wow!
https://viewfromthewing.com/american-airlines-offers-voluntary-business-class-service-training-to-flight-attendants-that-feel-like-it/
IMHO-Lack of training/standard practices in F and J is another indictment of AA "vision", or lack thereof. YMMV
SIDEBAR-I flew JL J NRT-DFW 2 weeks ago. Service impeccable. Food the best! My steak was worthy of a Dallas steakhouse. Turns out the FA who was the "chef" was sent to school to learn how to cook on the plane! Wow!
Last edited by Dallas49er; Oct 29, 2019 at 6:53 am
Oct 29, 2019, 5:48 am
#2
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I thought this going to be about passengers voluntarily training themselves to moderate expectations when flying AA business cabins.
Or perhaps optional SVP-level and above training for AA on how to run an airline
Or perhaps optional SVP-level and above training for AA on how to run an airline
Oct 29, 2019, 8:57 am
#6
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The level of training almost perfectly matches the delivery on board so no surprises there.
Can't wait for next week's story... "AA voluntary landing training for pilots"
Swing by if you're bored and we'll train you on how to do your job. What a joke...
Can't wait for next week's story... "AA voluntary landing training for pilots"
Swing by if you're bored and we'll train you on how to do your job. What a joke...
Oct 29, 2019, 9:00 am
#7
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LOL
Oct 29, 2019, 9:29 am
#8
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Oct 29, 2019, 9:34 am
#9
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Yes, but internally it could be implied or officially mentioned that having this training could lead to higher priority to work these routes. It seems less a move to improve customer expense and more of a way to weed out internally.
Oct 29, 2019, 9:40 am
#10
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Some of this stuff is common sense. You don't have to be a Rhodes Scholar to understand the paxs sitting in premium cabins are the ones generating the most revenue for your airline. Most paxs (and certainly me) could care less if the FA pours the wine "correctly." Items like providing PDBs, greeting the pax by name when taking drink/meal orders, passing through the F/J cabin from time to time asking if you'd like a refill, etc. is more attitude than aptitude. While I think the numbers are grossly inflated here on FT if a FA just wants to close the curtain and wall themselves off from paxs, particularly in premium cabins they need a different job not a training class.
Oct 29, 2019, 10:35 am
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Oct 29, 2019, 10:38 am
#13
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But nothing about how this training would already differ from existing training. Nor anything about existing training doesn't cover the extra 'job descriptions' in Biz Class (are there any?).
Oct 29, 2019, 10:58 am
#14
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Some of this stuff is common sense. You don't have to be a Rhodes Scholar to understand the paxs sitting in premium cabins are the ones generating the most revenue for your airline. Most paxs (and certainly me) could care less if the FA pours the wine "correctly." Items like providing PDBs, greeting the pax by name when taking drink/meal orders, passing through the F/J cabin from time to time asking if you'd like a refill, etc. is more attitude than aptitude. While I think the numbers are grossly inflated here on FT if a FA just wants to close the curtain and wall themselves off from paxs, particularly in premium cabins they need a different job not a training class.
IMHO-Well thought out, and well written.
Oct 29, 2019, 11:11 am
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