Award Booking Cancelled Online within 24 hours...
Oct 23, 2019, 9:45 pm
#1
Original Poster
Join Date: Jun 2015
Posts: 93
Award Booking Cancelled Online within 24 hours...
Hi
I booked and canceled within 24 hours but the points did not come back. I am pretty new to AA, my experience with Alaska Air is the points come right back.
I read from somebody online saying AA doesn’t refund points automatically? Can somebody with the correct information set the record straight?
I booked and canceled within 24 hours but the points did not come back. I am pretty new to AA, my experience with Alaska Air is the points come right back.
I read from somebody online saying AA doesn’t refund points automatically? Can somebody with the correct information set the record straight?
Oct 23, 2019, 11:22 pm
#3
Original Poster
Join Date: Jun 2015
Posts: 93
Oct 23, 2019, 11:44 pm
#4
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Oct 23, 2019, 11:53 pm
#5
Original Poster
Join Date: Jun 2015
Posts: 93
Oct 24, 2019, 12:13 am
#6
Join Date: May 2003
Programs: OW Emerald
Posts: 1,452
Oct 24, 2019, 12:30 am
#7
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
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AA’s website explicitly states the 24 hour refund policy applies to all ticket types. OP should just call.
Oct 24, 2019, 5:03 am
#8
Join Date: Jan 2008
Location: Phx, AZ
Programs: BA Gold, AS MVPG
Posts: 664
I would call AA since it happened to me earlier this year. Redeemed an one-way reward, and changed my mind 30 mins later since I wanted to go somewhere else completely different and cash price was better. Hit the cancel button, taxes were refunded the next day, but the reservation stayed under my account with “cancelled” status. Called AA almost 2 months later and asked for the miles to be deposited back. Got them re-deposited while I was still on the phone. In short...call.
Oct 24, 2019, 6:28 am
#10
Join Date: Sep 2007
Location: IAH
Programs: UA MM, AA almost MM
Posts: 1,164
Same thing happened to me. Was explained by the agent that miles are not automatically re-deposited. Always call to get the miles back. You should not be charged if the cancellation is within 24 hours of booking.
Oct 24, 2019, 6:46 am
#11
Join Date: Feb 2013
Location: Beantown! (BOS)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,438
That is also my limited experience with awards and miles, also. When award cancelled or changed online then had to call to have miles redeposit or receive partial refund of mile. When cancellation or changes is done by calling AAgents then usually the AAgent on the phone will take care of mile redeposit or mile adjustment right there on the spot so no further action needed.
Oct 24, 2019, 8:18 am
#13
FlyerTalk Evangelist
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Oct 24, 2019, 12:19 pm
#14
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Any ticket issued may be cancelled within 24 hours for no cost, even ones that have been held. For awards, the cancellation does not automatically result in miles being redeposited, but there will be no cost if you call in and ask for redeposit. Just remind them you cancelled w/in 24 hours.
Oct 24, 2019, 7:11 pm
#15
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Fake news... do you have any real world experience or are you just guessing?!
Any ticket issued may be cancelled within 24 hours for no cost, even ones that have been held. For awards, the cancellation does not automatically result in miles being redeposited, but there will be no cost if you call in and ask for redeposit. Just remind them you cancelled w/in 24 hours.
Any ticket issued may be cancelled within 24 hours for no cost, even ones that have been held. For awards, the cancellation does not automatically result in miles being redeposited, but there will be no cost if you call in and ask for redeposit. Just remind them you cancelled w/in 24 hours.
You’re right that you don’t pay on the 24 hour award cancellation but the caveat is that this online applies as long you book at least two days in advance of the flight. If you’re within that period then only CKs and EPs are saved and you will be assessed that redeposit cost even if within the 24 period.
PS: Dave Noble also has an incredible insight into some very real-world and often misunderstood issues pertaining to EC261, being somewhat of a resident expert in that area on Flyertalk.
PPS: I, on the other hand, typically have nothing insightful to add so I’m no JDiver, JonNYC, or Dave Noble myself.