Does EQD calculation contain additional fares collected?
Oct 7, 2019, 4:25 pm
#1
Original Poster
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Does EQD calculation contain additional fares collected?
I understand EQDs are earned on the base fare (not taxes). I had a flight where I made a change to the original itinerary (due to the hurricane in S Florida). AA waived change fees due to the weather but there was a change in fare ($165.01) which I was required to pay. After the flight I received EQDs only on the original itinerary cost. I did not receive any EQDs for the add'l change in fare I paid. I originally asked this in the Newbie lounge and Jdiver said "AFAIK, you should have been awarded EQD on the fare component paid (not including taxes, fees, change fees). You should have received EQD based on the highest fare component you actually paid, I believe, and will undoubtedly have to call or use the AAdvantage customer service webform."
So I've spoken to AA and spoken to a supervisor at AA and they both said that the EQDs earned are on the original fare (and fare bucket) not necessarily applying any EQDs for "additional fares collected". However, they did send it in for "review". I later received an email from AA customer service after the review that said:
However the fare I paid after making changes to the ticket was higher ($165.01 higher). See below:
FARE-USD: $374.88
TAXES AND CARRIER-IMPOSED FEES: $56.72
TICKET TOTAL: $431.60
ADDITIONAL FARE COLLECTION: $165.01
So my question is - since I ultimately paid an add'l $165.01 on this rtrp flight, shouldn't I earn EQDs on the additional fare collected? Or does AA collect add'l fares and not count these towards EQDs (as per their CS agents description). If so, this is ridiculous! Why would AA collect fares yet not count them towards our EQDs?
So I've spoken to AA and spoken to a supervisor at AA and they both said that the EQDs earned are on the original fare (and fare bucket) not necessarily applying any EQDs for "additional fares collected". However, they did send it in for "review". I later received an email from AA customer service after the review that said:
"We have reviewed your flights from MIA to LAX
and return. You received the correct EQDs based on the eligible fare of
your ticket. Your base fare after the exchange of the original ticket
was $374.88; you received 375 EQDs."
and return. You received the correct EQDs based on the eligible fare of
your ticket. Your base fare after the exchange of the original ticket
was $374.88; you received 375 EQDs."
However the fare I paid after making changes to the ticket was higher ($165.01 higher). See below:
FARE-USD: $374.88
TAXES AND CARRIER-IMPOSED FEES: $56.72
TICKET TOTAL: $431.60
ADDITIONAL FARE COLLECTION: $165.01
So my question is - since I ultimately paid an add'l $165.01 on this rtrp flight, shouldn't I earn EQDs on the additional fare collected? Or does AA collect add'l fares and not count these towards EQDs (as per their CS agents description). If so, this is ridiculous! Why would AA collect fares yet not count them towards our EQDs?
Oct 7, 2019, 4:49 pm
#3
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
Was it re-ticketed? Is it too late to pull a receipt from the website? I don't know if it's the same thing, but I've upfared a few times (from regular economy to premium economy) and have always received the proper EQDs.
Oct 7, 2019, 5:00 pm
#4
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
I understand EQDs are earned on the base fare (not taxes). I had a flight where I made a change to the original itinerary (due to the hurricane in S Florida). AA waived change fees due to the weather but there was a change in fare ($165.01) which I was required to pay. After the flight I received EQDs only on the original itinerary cost. I did not receive any EQDs for the add'l change in fare I paid. I originally asked this in the Newbie lounge and Jdiver said "AFAIK, you should have been awarded EQD on the fare component paid (not including taxes, fees, change fees). You should have received EQD based on the highest fare component you actually paid, I believe, and will undoubtedly have to call or use the AAdvantage customer service webform."
So I've spoken to AA and spoken to a supervisor at AA and they both said that the EQDs earned are on the original fare (and fare bucket) not necessarily applying any EQDs for "additional fares collected". However, they did send it in for "review". I later received an email from AA customer service after the review that said:
However the fare I paid after making changes to the ticket was higher ($165.01 higher). See below:
FARE-USD: $374.88
TAXES AND CARRIER-IMPOSED FEES: $56.72
TICKET TOTAL: $431.60
ADDITIONAL FARE COLLECTION: $165.01
So my question is - since I ultimately paid an add'l $165.01 on this rtrp flight, shouldn't I earn EQDs on the additional fare collected? Or does AA collect add'l fares and not count these towards EQDs (as per their CS agents description). If so, this is ridiculous! Why would AA collect fares yet not count them towards our EQDs?
So I've spoken to AA and spoken to a supervisor at AA and they both said that the EQDs earned are on the original fare (and fare bucket) not necessarily applying any EQDs for "additional fares collected". However, they did send it in for "review". I later received an email from AA customer service after the review that said:
"We have reviewed your flights from MIA to LAX
and return. You received the correct EQDs based on the eligible fare of
your ticket. Your base fare after the exchange of the original ticket
was $374.88; you received 375 EQDs."
and return. You received the correct EQDs based on the eligible fare of
your ticket. Your base fare after the exchange of the original ticket
was $374.88; you received 375 EQDs."
However the fare I paid after making changes to the ticket was higher ($165.01 higher). See below:
FARE-USD: $374.88
TAXES AND CARRIER-IMPOSED FEES: $56.72
TICKET TOTAL: $431.60
ADDITIONAL FARE COLLECTION: $165.01
So my question is - since I ultimately paid an add'l $165.01 on this rtrp flight, shouldn't I earn EQDs on the additional fare collected? Or does AA collect add'l fares and not count these towards EQDs (as per their CS agents description). If so, this is ridiculous! Why would AA collect fares yet not count them towards our EQDs?
Oct 7, 2019, 5:25 pm
#5
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
Based on what you posted, you are entitled to 375 EQDs. The A/C shown implies the value of your original ticket was $266.59.
Oct 7, 2019, 6:23 pm
#6
Original Poster
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Aha! So I was misunderstanding. It appears the $165.01 is inclusive within the $431.60 (not in addition). I was misreading the "additional fare collected" section as being add'l (as meaning above and beyond). Personally I'd reconfigure how they show the new receipt - but I agree now, the appropriate EQDs were provided, including the additional fare paid.