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need advice - notification from AA Corporate Security

need advice - notification from AA Corporate Security

Old Jul 6, 19, 12:12 pm
  #121  
 
Join Date: Nov 2014
Posts: 252
Originally Posted by JonNYC View Post
I think I'm missing that-- best I've been able to see indicative of a time period is "I haven't let it sit around for weeks" (followed by "I haven't let it sit around for days endlessly")
I concur. Thought I missed it in the lengthy and quite active thread.
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Old Jul 6, 19, 12:15 pm
  #122  
 
Join Date: Aug 2014
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Originally Posted by rumboj View Post
AAís stance is that it does play a role. The contractual obligation of acquiring the ticket is not complete until the customer has made payment within the 24 hour period. He didnít do that...and seemingly not because of some innocent error. As a result, the OP should not have received his ticket at that initial rate. It was only available to him had he fulfilled his obligation of paying within the 24 hour period. Is AA willing to make exceptions? Sure...when there is a legit error in the payment process. This doesnít appear to be a legit error because it has happened so often.
What you say is not correct. That stuff is not written anywhere. This situation certainly creates the potential for someone to abuse the system, because he can cancel the reservation anytime when it is still unticketed, essentially getting a free hold. However, if he never did that, there is no lost revenue for AA to claim. But they are certainly exposed to that potential.
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Old Jul 6, 19, 12:19 pm
  #123  
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Originally Posted by JonNYC View Post
I think I'm missing that-- best I've been able to see indicative of a time period is "It hasn't sat around for weeks" (followed by "[haven't let this] sit around for days endlessly.") Could -easily- be missing what you're talking about though.
If he had purchased all tickets within the 24 hold periods, I'm pretty sure he would have said so explicitly (instead of making us beat around the bush).

That having been said, this conversation would benefit greatly from a bit of clarification.

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Old Jul 6, 19, 12:39 pm
  #124  
 
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Originally Posted by Quinlanty View Post
Can somebody explain why if American places a preliminary charge on the cc, why would the updated charge be declined. In all of my experiences, merchants just update the charge amount and your card isnít ran again. Even had an instance where the correct amount caused me to go over my limit but charge still cleared.
I don't think American does that.

In contrast, when I check into a hotel, they preauthorize an amount to my cc. When I check out, they charge me and the preauthorization drops off. The cc companies understand the difference between a preautorization and a charge.
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Old Jul 6, 19, 12:40 pm
  #125  
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Thread closed for VAR review.

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