Deterioration of treatment of elites during irregular operations?
Jun 23, 2019, 5:47 pm
#46
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,978
Amazingly only an 11 minute wait for a callback on the EXP line. Maybe lucky. Maybe they are throwing some more resources at elites.
Jun 23, 2019, 7:57 pm
#48
Join Date: Sep 2006
Programs: Some more than others
Posts: 774
35 min for me at 1pm CDT for the EP desk. Of course I wouldn't have needed to call if the AA app would offer the opportunity to rebook out of a nearby airport like the DL app does. Thankfully for me no one else on one of the 6 cancelled LAX-DFW flights today had the bright idea of rebooking out of BUR.
Jun 24, 2019, 5:51 am
#50
Join Date: Oct 2015
Location: SFO
Programs: AA EXP, SPG / Marriott GLD, HHonors GLD
Posts: 520
I've been subjecting myself to LUS aircraft through CLT after I spent a night in Dallas already this summer as a result of this crAAP handling of weather. At least if I get stuck in CLT (which won't happen, because the LUS hubs still tend to operate somewhat on time somehow), I can go stay with my parents. Yes there have been some big storms but seriously AA not keeping the ACs open so there's not a place for members to go rebook? Who knew all the ACs in Dallas close at 10:30? Crazy.
Delta has priority lines at rebooking centers at hubs. AA doesn't. It's insane.
Delta has priority lines at rebooking centers at hubs. AA doesn't. It's insane.
Jun 24, 2019, 7:35 am
#52
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,268