Flight Cancelled, Downgraded to Y
Jun 11, 2019, 4:08 am
#1
Original Poster
Join Date: Jul 2007
Location: China
Posts: 817
Flight Cancelled, Downgraded to Y
Flew PVG-DFW-LGA yesterday, upon arrival in DFW received an email my DFW-LGA flight was cancelled due to NYC storms. Ticket was in Business & First. AA Exec Plat agent wanted to put me on a flight the next day which didn't work for me so instead went to gate of another DFW-LGA AA flight and wait-listed and ended up with a middle seat in economy an hour later than my original flight. What recourse do i have for the cancellation and downgrade?
Jun 11, 2019, 4:33 am
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,481
Flew PVG-DFW-LGA yesterday, upon arrival in DFW received an email my DFW-LGA flight was cancelled due to NYC storms. Ticket was in Business & First. AA Exec Plat agent wanted to put me on a flight the next day which didn't work for me so instead went to gate of another DFW-LGA AA flight and wait-listed and ended up with a middle seat in economy an hour later than my original flight. What recourse do i have for the cancellation and downgrade?
That said, I would go to prefunds.aa.com and fill out a refund request. Just say your original flight was cancelled and you had a downgrade to Y on your connecting flight. You will most likely get a small refund for the difference from Y to J for the DFW-LGA segment.
Jun 11, 2019, 5:55 am
#4
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 812
Yeah, pretty lucky you were delayed only an hour. Question: were you downgraded before you were wait listed? It matters for SDFC. Wondering if it affected your ability to get a better seat.
Jun 11, 2019, 1:42 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
OP is due the fare difference. That will calculated based on the mileage as a percentage of the total flown, e.g. DFW-LGA as a percentage of PVG-LGA. Thus, a likely miniscule sum.
To be clear, OP was not downgraded. He accepted a voluntary reroute in Y and was absolutely entitled to wait for the first flight with F availability. Makes sense to have taken the steerage seat, but does not change the fact that thus was all voluntary,
To be clear, OP was not downgraded. He accepted a voluntary reroute in Y and was absolutely entitled to wait for the first flight with F availability. Makes sense to have taken the steerage seat, but does not change the fact that thus was all voluntary,
Jun 11, 2019, 2:59 pm
#7
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
OP is due the fare difference. That will calculated based on the mileage as a percentage of the total flown, e.g. DFW-LGA as a percentage of PVG-LGA. Thus, a likely miniscule sum.
To be clear, OP was not downgraded. He accepted a voluntary reroute in Y and was absolutely entitled to wait for the first flight with F availability. Makes sense to have taken the steerage seat, but does not change the fact that thus was all voluntary,
To be clear, OP was not downgraded. He accepted a voluntary reroute in Y and was absolutely entitled to wait for the first flight with F availability. Makes sense to have taken the steerage seat, but does not change the fact that thus was all voluntary,
Jun 11, 2019, 3:11 pm
#8
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,976
Depends what you need more, the cash back or the EQMs as originally ticketed. They will credit Y EQMs, but the full ticket value for the EQDs. You can ask for the original routing credit for the EQMs but you can't also ask for the refund.
Jun 11, 2019, 3:20 pm
#9
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,481
.